What do you want from your Contact Center Technology?

Mission Critical Reliability

Be confident with a platform field-proven in the most highly-demanding environments, including many of the largest telecom networks in the world.

Powerful Flexibility

Quickly respond to unpredictable and complex business challenges with highly customizable contact solutions

Consolidation

Unite all customer contact functions, locations and personnel - including outsourcers - on a single, unified customer communications platform that is Virtual by Design™

Multi-Tenancy

Host many companies or divisions of your company on a single multi-tenant platform, providing each organization with its own secure virtual contact center with complete self-administration.

Graceful Scalability

Start with a small or mid-scale implementation and gracefully scale to service the largest multi-location virtual call centers when demanded.

Ease of Use

Empower users to quickly learn the intuitive interfaces, enabling easy day-to-day operations as well as low cost of ongoing support.

Global Presence

No matter your location, know that your technology provider has the global reach to support your business.

Future-Proof

Be prepared for tomorrow's opportunities in the areas of multi-media, mobility, video, and beyond.

1 2 3 4 5 6 7 8 < >

CosmoCom's unified, all-IP contact center suite enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow.

Enterprises

Consolidate centers, applications, channels, and even outsourcers on a single high-availability platform.
Benefit from our technology on-premises or on-demand via a hosted contact center service provider.

Service Providers

Grow services revenue and customer loyalty with the most selected Hosted Contact Center services platform in the world.
Consolidate your telecom customer care operations onto an all-in-one contact center platform

Outsourcers

Increase business agility and optimize your operations with our unified IP contact center solution.
Offer new value-added services and compelling differentiators to your clients.

< News >

Enghouse Wins Prestigious Award for Interaction Management

(May 3, 2012)

Enghouse Interactive Sponsored Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

(May 1, 2012)

Christoph Mosing Appointed President of Enghouse Interactive USA

(Mar 26, 2012)

Enghouse Interactive Shares Findings on Structured, Unstructured and Self-Service Interactions

(Mar 20, 2012)

Survey: U.S. IT Decision Makers Say Good Customer Service More Important Than Managing Costs

(Feb 28, 2012)

Enghouse Interactive Wins in Multiple Product of the Year Awards