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 CosmoCom,
the global leader in Contact Center Consolidation 2.0,
excels in providing IP contact center platforms for
enterprises with the largest and most complex requirements,
consolidating multiple locations, onshore, offshore, and
home-shore agents, formal and informal agents, captive and
outsourced operations, multiple communication channels, and
multiple applications. Consolidation 2.0 means consolidating
the many diverse contact center needs of the enterprise on a
single platform that integrates quickly and easily with
other VoIP network components and with the overall
Information Technology environment. With Consolidation 2.0,
enterprises gain the efficiency and cost reduction benefits
of consolidation without compromising the unlimited
deployment flexibility of an IP communications architecture.
Organizations can obtain the full benefits of Consolidation
2.0 by deploying CosmoCom technology themselves or by
working with a service provider that hosts CosmoCom
platforms on a dedicated or shared basis. CosmoCom customers
include Fortune-class enterprises throughout the world and
service providers such as BT, Deutsche Telekom, France
Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many
others. CosmoCom is the most-selected provider of hosted
contact center platforms to top-tier telcos worldwide.History
CosmoCom was founded in 1996 to create the next
generation of contact center technology and holds
several US and international
patents
on its multi-channel, all-IP contact center
architecture. Headquartered in Melville, New York,
CosmoCom has established a significant worldwide
presence with offices in the US, the Netherlands, UK,
Germany, France, Japan, China, Hong Kong and Israel, and
distribution partners in many other countries. CosmoCom
has raised more than $65 million to date from a
prestigious group of financial and strategic investors,
and has an exceptionally strong financial position.
CosmoCom has received more than 50 industry awards, and has
been consistently ranked by Deloitte as one of the
region’s fastest growing technology companies.
Key Markets
Large Enterprises
CosmoCom’s flagship software product, CosmoCall
Universe, features Unified Customer Communications to
help large enterprises and other distributed
organizations, e.g. universities and government
agencies, meet the challenge of providing better and
more consistent customer service while simultaneously
reducing operating costs. CosmoCall Universe unifies all
communication channels and all major contact center
functions, revolutionizing the whole range of
business/customer interactions, not just in formal call
centers, but for all information workers. Its universal
multi-channel access enables better interaction with
customers and improved agent productivity. Its inherent
virtualization allows multiple standalone operations to
function as a single entity, maximizing efficiency and
control. Its multi-tenancy enables the consolidation of
many different call center applications on one platform.
Service Providers
Telcos and other Service Providers use CosmoCall
Universe to provide contact center solutions to their
end user customers using multiple deployment strategies.
They are using the increasingly popular hosted,
multi-tenant platform model, for enterprises of every
size, making
Contact Center On-Demand™ a reality. They also
use the dedicated hosting model, usually for large
enterprise call centers, and increasingly in the
traditional premise-based resale model as well, because
of the economies of scale found using one technology for
all three deployment methods. Service Providers now
offering a variety of CosmoCom-based solutions both
regionally and globally include BT, Deutsche Telekom,
France Telecom, Telefonica, PLDT, KT, NTT, NEC, and VSNL.
CosmoCom is the most-selected provider of hosted contact
center platforms to top-tier telcos worldwide.
The CosmoCom Name -- Part of our Vision
Many people have asked us why we selected the name
"CosmoCom" for our company. Read an interesting perspective on our
choice.
| CosmoCom
Financial and Strategic Investors |
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| Below
is a list of some of CosmoCom's
prestigious investors:
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