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"BT
Contact Central Origin provides a different approach to
implementing a CRM solution which significantly reduces
risk, cost and time to deliver. It is an agile solution that
meets an organisation’s dynamic needs for customer
management today and in the future "
CEO Contact Central
Contact Central's pre-packaged approach
is a new way to look at contact centers
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In the digital networked economy customers and
citizens have become more sophisticated and more demanding. They
want to interact and buy products and services on a 24/7 basis using
a multitude of channels. From handling calls to email, SMS and the
Internet, any enterprise that cannot treat all these channels with
equal efficiency will be significantly disadvantaged.
BT Contact Central provides an integrated solution that enables
businesses to connect the different ways they interact to their
customers – from voice calls to web enquiries. The product – Contact
Central Origin – takes a different approach to implementing a
customer relationship management solution, which significantly
reduces risk, cost and time to deliver.
The design of Origin stands out for its simplicity and effortless
construction. Facilities such as skills based routing, interactive
voice response, automatic call distribution, call queuing,
wallboards, supervisor monitoring, and many more are provided as
standard. Incremental step- or fundamental changes can then be made
to provide more powerful features through the introduction of a
unique set of +OnPacks, which require no extra integration and are
able to scale and perform. Finally, All the hardware, software,
networking and professional services required to get Origin up and
running are provided pre-integrated through BT so the solution can
be operational in days. The result, a low risk and economic way to
deliver a contact centre which can grow at the required pace without
barriers.
If you are interested in finding out more about Contact Central
Origin and how it can help you recast your organization and
operations around the needs of customers please visit
www.contactcentral.com. Powered by CosmoCom 
The open architecture of CosmoCall Universe makes it the ideal
selection for the CIM component of Contact Central. Open and
published interfaces enabled BT to provide a very robust integration
with the other components of Contact Central. For more on the
CosmoCall Universe and its open architecture, please visit the Product
section of our site.
To Find Out More About Contact Central...
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