CosmoCommunity 2008 Agenda

Times and information is subject to change.
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Master Schedule and Plenary Sessions
Plenary Sessions What do you get when you combine CosmoCom’s industry-leading vision with the best ideas and insights of other contact center and communications industry luminaries? Some of the most interesting and provocative presentations available anywhere. You’ll emerge from these sessions with a renewed sense of clarity about what the future holds, and what you can do to meet it creatively and productively.
Monday 5 May
7:30pm - 10:00pm		Welcome Reception - Cocktails and buffet refreshments. Arrive, unwind, and meet fellow attendees.
Tuesday 6 May
7:00am		Breakfast Opens
8:30am - 9:30am	P1	CEO Opening Address – Ari Sonesh, CEO Ari's "State of the CosmoCommunity" address will, as always, include his unique perspectives about the industry, the company and its ecosystem, and the highlights of the upcoming CosmoCommunity event.
9:30am - 10:15am	P2	Consolidation 2.0 – Steve Kowarsky, EVP Steve’s presentation will feature new ways of communicating the nature of Contact Center Consolidation 2.0 not only as a contact center deployment strategy, but also as a value proposition, emphasizing the business benefits that it makes possible.
10:15am - 11:15am		Exhibits Open  - Networking -  Mid-Morning Refreshments
11:15am - 12:15 pm	P3	Consolidation 2.0 in Practice Exemplary case studies in consolidation 2.0 presented by the people closest to them. The session will include examples of every type of service provider and premises deployment strategy. Expected speakers include representatives of BT and Orange Business Services describing some of their most interesting customer deployments, and the a progressive end-user presenting its fascinating approach to consolidation via CosmoCall Universe.
12:15pm - 12:45pm	P4	Mobility in Consolidation 2.0 – Alan Mitchell, VP Last year, in CosmoCommunity’s Technical Track, we introduced a kind of "sneak preview" of CosmoCom’s mobility initiative – during the technical track. This year, mobility is a front and center subject of the conference as the next step in Consolidation 2.0. Alan will be explaining how mobility extends the reach of CosmoCom technology to a whole new user community, and will be placing that extension in the context of Consolidation 2.0.
12:45pm - 2:15pm		Networking Lunch – Exhibits Open
2:15pm - 3:00pm	T1	Track Sessions CosmoCommunity 2008 will feature two tracks. Technology, and Applications & Services.   Applications and Service Track Technology Training Track
3:00pm - 3:45pm	T2
3:45pm - 4:30pm	Exhibits Open Networking Mid-Afternoon Refreshments
4:30pm - 5:15pm	T3
5:15pm-6:45pm		Break - Free Time
6:45pm-7:00pm		Assemble/Travel to Evening Event
7:00pm - 10:30pm		Evening Dinner Event Relax and enjoy a very casual evening of great food, diverting entertainment, and networking and bonding with your fellow attendees.
Wednesday 7 May
7:00am		Breakfast Opens
8:30am - 9:15am	P5	Product Roadmap – Steve Kaish, VP Product Management CosmoCom VP Product Management, Steve Kaish, will review the CosmoCall Universe product roadmap for 2008 and beyond in a session that will certainly be of interest to all attendees.
9:15am - 10:00am	P6	Mobility Demos and Use Cases – Alan Mitchell, VP Alan will amaze and delight us with dazzling demonstrations that will bring the theory to life and illustrate the mutli-faceted value proposition of CosmoGo. With a panel supporting the vision and attendee interaction.
10:00am - 11:00am		Exhibits Open  - Networking -  Mid-Morning Refreshments
11:00am -11:45am	T4	Track Sessions CosmoCommunity 2008 will feature two tracks. Technology, and Applications & Services.   Applications and Service Track Technology Training Track
11:45am - 12:30pm	T6
12:30pm - 2:00pm	Networking Lunch – Exhibits Open
2:00pm - 2:45pm	T6
2:45pm - 3:30pm	T7
3:30pm - 4:15pm	Exhibits Open Networking Mid-Afternoon Refreshments
4:15pm - 5:00pm	T8
5:00 pm - 6:15pm		Break - Free Time
6:15pm - 6:30pm		Assemble for Evening Gala We have a lot of preparation for a carefully timed special event, so don’t be late.
6:30pm - 7:30pm		Special Walk to Evening Gala A walk in New Orleans that will be much more than just a walk!
7:00pm - 10:00pm		Evening Gala Dinner Event A fun cruise on an authentic Mississippi riverboat with a unique New Orleans Mardi Gras flavor.
Thursday 8 May
7:00am		Breakfast Opens
8:30am - 9:15am	P7	Myths & Realities in the Contact Center World – Meir Yaniv, SVP A lively interactive session with the ever-lively Meir Yaniv, drawing on some of the major themes of the conference and the major trends in our industry in a stimulating and provocative "myth vs. reality" format.
9:15am - 10:00am	P8	Closing Session – Senior Management Panel
10:00am - 3:00pm		Networking Activities & Lunch (Local Tours, party and more)
The schedule includes time for networking and visiting the exhibition area to meet and talk with event sponsors. Free technical training sessions are available to attendees before  the event.

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Applications and Services Track
Applications Track (AT1 - AT8) Each application session will feature both conceptual presentations and practical case studies of the topic as implemented by CosmoCom customers.
Tuesday 6 May
2:15pm - 3:45pm	AT1	Application Integration Most CosmoCom customers know that integratability is one of CCU's key strengths. Application integrations add great value to CCU by maximizing agent productivity and enhancing the customer experience. In this double session, we’ll hear from some partners who have integrated their own applications with CCU, and from others who have integrated third well-known party applications. We'll learn a little about how the integrations were done, and a lot about their practical value.
	AT2
4:30pm - 5:15pm	AT3	Outbound Calling with CCU Many customers use only the inbound features of CCU, but the product also has a full complement of outbound capabilities, and for an increasing number of customers, it's the outbound functions that are primary. The combination of inbound and outbound enables some very interesting and cost effective blended applications. In this session, we'll learn more about CCU’s outbound capabilities from the people who developed them, and well hear about some of the fascinating outbound and blended applications in use by our customers.
Wednesday 7 May
11:00am - 11:45am	AT4	Service Provider Updates More service providers use CCU for their hosted contact center offerings than any other platform of its kind. Some of CosmoComs’s newest service provides will join some of our most experienced partners to share their unique perspectives and experiences. How are they communicating the Consolidation 2.0 value proposition and the hosted service value proposition? How are they competing with premise-based offerings? When do they use the shared platform approach, and when do they offer a dedicated hosted platform? What are the most interesting customers and applications? Whether you are a service provider or an end user, you will find these presentations fascinating.
11:45pm - 12:30pm	AT5	Global Partners CosmoCom’s business, like our Call Center Technology, spans the globe. And our partnerships are worldwide. In this session we’ll hear from two of our global partners and learn about the reach of our solutions and business operations, and how our teams work together across the globe.
2:00pm - 2:45pm	AT6	Did You Know? One of our most successful sessions last year returns this session to explore a new collection of some of the least known and most useful capabilities of CCU. The presentation will include some of our newest features from version 5.2, plus others useful features that may not be new, but will probably be new to you. This is a session that lives up to one of our missions for this event, to help you "maximize the value of your investment in CosmoCom technology."
2:45pm - 3:30pm	AT7	Innovative Agent and Administrative User Interfaces One of the advantages of CCU is its Web Services and other APIs that enable the development of unique administrative and agent user interfaces. Many of our customers and partners have customized CCU in this way, not only changing the user interface, but also adding completely new features and functions. CCU is limited only by the creativity and ingenuity of our customers, which means it's not limited at all. You'll be amazed at some of these derivative developments. You may want to use some of them yourself. You may be inspired to do something similar for yourself.
4:15pm - 5:00pm	AT8	Creative CCU deployments and Operations CCU provides the flexibility to adapt to the exacting requirements of each user’s operations. In this session we’ll see a variety of CCU deployments and we’ll learn how operations have been optimized for each unique user.

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Technology Training Track
Technology Training Track (TT1 - TT8) In the Technology Training track you learn about CosmoCall Universe and complementary  technologies from a detailed, hands-on perspective from the people who design and support them.
Tuesday 6 May
2:15pm - 3:00pm	TT1	CCU 5.2 Deep Dive In the latest release of CosmoCall Universe, we have made major enhancements to the Supervisory tools and administrative change logging capabiltiies, as well as improvements in other areas. In this session, we'll review the information you'll need to take advantage of these improvements.
3:00pm - 3:45pm	TT2	Demonstrating the CosmoDialer Value CosmoDialer offers unique advantages for outbound operations, especially in the efficient performance of agents in predictive campaigns. One of the best ways to demonstrate the unique advantages is to run a simulation of CosmoDialer performance under varying real-life conditions. CosmoCom provides the a tool which does just that. Come see the tool in use, and learn how to use it to effectively show the benefits and to optimize the performance of your CosmoDialer
4:30pm - 5:15pm	TT3	CCU Architecture in Depth As Bjarne Stroustrup said, "our civilization runs on software". And any software is only as good as it's architecture. This presentation is the essence of what CCU really is. How things work, what drives millions of events to behave as well-tempered clavier. During the session you will see the simplicity and the completeness of the platform, major components and peripheral interfaces.
Wednesday 7 May
11:00am - 11:45am	TT4	Mobility Technology and Solutions Mobility is one of the hottest areas in communications today. Perhaps you are an expert in this area and want to know CosmoCom's latest activities in this area. Perhaps you would like to understand better the underlying technologies that are driving the mobile revolution. In either case, this is the session for you.
11:45pm - 12:30pm	TT5	Empowering CCU with third party solutions As an open standards platform, CosmoCall Universe provides the flexibility to easily integrate with a wide range of complementary products in the marketplace. This session will cover CosmoCom's integrations and interoperability with a wide range of server products, including Media Servers, IP PBXs, IP Centrex, Softswitches, Speech Recognition, Text To Speech, etc., including the latest developments in this area.
2:00pm - 2:45pm	TT6	"Did you know?" CosmoCall Universe is capable of so many things that it is hard to be aware of everything the product can do. Join us for a discussion of some of the powerful but less discussed capabilities of the CosmoCall Universe product, how they work, and how and when to benefit from them.
2:45pm - 3:30pm	TT7	"VoIP in a nutshell" Like many technologies, Voice over IP has a language all its own. In this session, we'll provide some tutorial information about signaling protocols, codecs, quality of service, and other technologies relevant to VoIP, and how CosmoCall Universe embraces and supports these technologies.
4:15pm - 5:00pm	TT8	Expanding your Universe - build your own CCU features The open architecture of CosmoCall Universe provides a powerful framework for building and integrating enhancements to the platform. While in many products such enhancements can only be done by the vendor's R&D department, in CosmoCall Universe such powerful capabilities can be developed by any skilled developer. Come learn about some of the cool customizations and integrations that have been built to address interesting customer requirements.

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Free Technical Training
In addition to the training emphasis The Monday preceding the event, CosmoCom will conduct free technical training for all interested attendees on a space available basis. Sign up for this training when you register for the event.
Date	Description	Value
Monday, 5 May 10:00am - 4:00pm	CCU 5 Refresher Course (at W Hotel)	$750

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