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CRM Forum 2010 - Tokyo CRM Forum 2010
February 5, 2010
Tokyo Midtown Hall A / B
Tokyo, Japan

See CosmoCall Universe in partner
NCLC  (NCL Communications) booth #6
Plus hear Mr. Mitsunori Matsuzaki, Executive Vice President, NCLC speak about Cost Effective Contact Center Platform in the Cloud on Feb 5 (16:00-16:40)


Call Center World Germany 2010 CallCenterWorld 2010
February 9 - 11, 2010
Estrel Convention Center
Berlin, Germany

Join CosmoCom in Hall 1.1 Stand A10


Seca Strategie Clients - Seca
March 16 - 18, 2010
Paris Expo
Porte de Versailles - Hall 1
Paris, France

More information coming soon


ATA American Telemedicine Association American Telehealth Association 2010 Annual Meeting and Expo
May 15 -18, 2010
Henry B. Gonzalez Convention Center
San Antonio, TX, USA

Join CosmoCom in booth 942 to learn more about CosmoHealth


 

ON-DEMAND WEBINARS

Register for the Telehealth Webinar New Horizons in Telehealth
Recorded June 3, 2009
Learn more and view now

Join us for a "Consolidation 2.0 in Practice" webinar

Call Center Consolidation 2.0 in Practice
How enterprises are implementing and benefiting from Consolidation 2.0. 

This is the second Webinar in a two-part series. The first Webinar explained the revolutionary Consolidation 2.0 approach to contact center implementation, and described its significance for enterprises.

Consolidation 2.0 means consolidating the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components and with the overall Information Technology environment. It sounds good in theory, but is it really practical? In this Webinar, we’ll present several case studies of major enterprises, including Global 2000 companies, that successfully implemented consolidation 2.0. We’ll discuss the reasons they chose this approach, how they built their solutions, the problems they solved, and the benefits they realized.

View Now


Consolidation 2.0 Value Proposition

On Tuesday, October 28, CosmoCom EVP Steve Kowarsky conducted a live web cast on Contact Center Consolidation 2.0, promoted by FierceVoip and moderated by editor Doug Mohney. While we've done similar webinars this topic before, this presentation was completely re-worked with a greater focus on value proposition and TCO.

Even if you've seen our prior Consolidation 2.0 webcasts, have a look at this one. Steve has introduced new, thought-provoking content, and many more illustrations of the ROI of Consolidation 2.0. The presentation really highlights the dramatically different TCO between traditional, integrated call center technology and our unified, consolidated platform.

 View Now.


Improve Your Customer Experience with Better Call Center Integration...

Improve Your Customer Experience with Better Call Center Integration of Communications and Information

Many of today's enterprises with dispersed contact center operations and numerous, often incompatible legacy applications, suffer from incomplete integrations. This hampers agents and frustrates customers. Integrating the two major facets of any customer care organization -- the information and the communication platforms -- to improve agent efficiency and the customer experience, is a major challenge to contact center success.

On Thursday, February 7, 2008, InformationWeek, CosmoCom and Microsoft  presented a webinar called "Improve Your Customer Experience with Better Call Center Integration of Communications and Information" that helped attendees learn how to meet this challenge. CosmoCom's Consolidation 2.0 strategy unifies the communication platform, and Microsoft Customer Care Framework 2008 integrates the business applications. Learn the benefits of these individual solutions and how they work together to enhance the customer experience, accelerate deployment of contact center applications and reduce implementation and operations costs.

 View Now.


Join us for a "Consolidation 2.0" webinar

Call Center Consolidation 2.0:
What  the next wave in customer communications means for you. 

Ten years ago, the decision to consolidate call centers meant bringing agents into one brick-and-mortar structure. That was Call Center Consolidation 1.0.

See why today, you don't need to have agents under the same roof to get the benefits of consolidation. In fact, your operation can be globally distributed, can combine in-house and outsourced agents, and still reside on one unified platform hosted within your enterprise or by a service provider. Consolidating the technology that agents use is the best way to give your organization the flexibility to rapidly deploy agents and applications wherever and whenever you need them. That's Call Center Consolidation 2.0.

View Now


FREE WEBINAR For Outsourcers

Hosted Contact Centers Driving New Revenues for Outsourced Providers  
Took place November 10, 2004
Find out more and view now

Presented by CosmoCom and Level 3 Communications. 


FREE WEBINAR - Meeting the Telecom Customer Care Challenge

Meeting the Telecom Customer Care Challenge 
Reducing Costs and Enhancing Service with the  IP-Based Virtual Call Center 
Took place June 17, 2004
Find out more and view now


Contact Center On-Demand

Why Contact Center On-Demand?
The Bright Future of a New Service Delivery Model 
Took Place April 14, 2004
Find out more and view now

Presented by CosmoCom and Datamonitor. 


 

 

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