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Channel Partners Conference and Expo
September 20 - 22, 2010
Gaylord National Resort and Convention Center
Washington, DC, USA
http://www.channelpartnersconference.com/2010/dc/
Visit CosmoCom in booth 2049 |
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LIVE WEBINAR
Do's and Don'ts of Successful Virtual Contact Center Implementations
September 30, 2010
12 noon Eastern (9 am Pacific, 5 pm GMT)Join CosmoCom and BenchmarkPortal
for this informative interactive webcast.
Learn more
and register |
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SPEAKING SESSION: TMC's IT EXPO
October 6, 2010
Los Angeles Convention CenterCosmoCom's Brian Davidow will present in two
sessions on Oct 6:
IVVR and the Video-Enabled Contact
Center:
New Opportunities to Deliver Value to Customers (Social CRM Expo Track)
WED 10/6, 8:30-9:15am
Virtualizing Your Contact Center (Virtualized Communications Track)
WED 10/6, 3:45-4:30pm
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American Telemedicine Association - ATA 2011
Tampa Convention Center
Tampa, FL, USA
http://www.americantelemed.org/ATA2011/
Mark you calendars early to see CosmoCom in booth 622 in May |
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FREE ON-DEMAND WEBINAR
Best Practices for Planning a
Multi-Site Call Center Deployment
In this webinar on Multi-site Contact Center Deployment, ContactBabel
founder Steve Morrell shares key findings from their research and CosmoCom
will explore best practices for achieving good results, and details of
successful migrations to virtual contact centers in both mid-size and
large-size operations.
View On-Demand Now |
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ON-DEMAND WEBINARS
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New Horizons in Telehealth
Recorded June 3, 2009
Learn more and view now |
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Call Center Consolidation 2.0 in Practice
How enterprises are implementing and benefiting from
Consolidation 2.0.
This is the second Webinar in a two-part series. The
first Webinar explained the
revolutionary Consolidation 2.0 approach to contact center
implementation, and described its significance for enterprises.
Consolidation 2.0 means consolidating the many diverse contact
center needs of the enterprise on a single platform that integrates
quickly and easily with other VoIP network components and with the
overall Information Technology environment. It sounds good in
theory, but is it really practical? In this Webinar, we’ll present
several case studies of major enterprises, including Global 2000
companies, that successfully implemented consolidation 2.0. We’ll
discuss the reasons they chose this approach, how they built their
solutions, the problems they solved, and the benefits they realized.
View Now |
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Consolidation 2.0 Value Proposition |
On Tuesday, October 28, CosmoCom EVP Steve Kowarsky conducted a live web cast on
Contact Center Consolidation 2.0, promoted by FierceVoip
and moderated by editor Doug Mohney. While we've done similar webinars this
topic before, this presentation was completely re-worked with a greater focus on
value proposition and TCO.
Even if you've seen our prior Consolidation 2.0
webcasts, have a look at this one. Steve has introduced new, thought-provoking
content, and many more illustrations of the ROI of Consolidation 2.0. The
presentation really highlights the dramatically different TCO between
traditional, integrated call center technology and our unified, consolidated
platform.
View Now.
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Improve Your Customer Experience with Better Call Center Integration... |
Improve Your Customer Experience with Better Call
Center Integration of Communications and Information
Many of today's enterprises with dispersed contact center operations and
numerous, often incompatible legacy applications, suffer from incomplete
integrations. This hampers agents and frustrates customers. Integrating the two
major facets of any customer care organization -- the information and the
communication platforms -- to improve agent efficiency and the customer
experience, is a major challenge to contact center success. On Thursday, February 7, 2008,
InformationWeek, CosmoCom and Microsoft presented a webinar called
"Improve Your Customer Experience with Better Call Center Integration of
Communications and Information" that helped attendees learn how to meet this challenge. CosmoCom's
Consolidation 2.0 strategy unifies the communication platform, and Microsoft
Customer Care Framework 2008 integrates the business applications. Learn the benefits
of these individual solutions and how they
work together to enhance the customer experience, accelerate deployment of
contact center applications and reduce implementation and operations costs.
View
Now.
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Call Center Consolidation 2.0:
What the next wave in customer communications means for
you.
Ten years ago, the decision to consolidate call centers meant
bringing agents into one brick-and-mortar structure. That was Call
Center Consolidation 1.0.
See why today, you don't need to have agents under the same roof to
get the benefits of consolidation. In fact, your operation can be
globally distributed, can combine in-house and outsourced agents,
and still reside on one unified platform hosted within your
enterprise or by a service provider. Consolidating the technology
that agents use is the best way to give your organization the
flexibility to rapidly deploy agents and applications wherever and
whenever you need them. That's Call Center Consolidation
2.0.
View Now |
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Hosted Contact Centers Driving New Revenues for
Outsourced Providers
Took place
November 10, 2004
Find out
more and view now Presented by CosmoCom
and Level 3 Communications. |
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Meeting the Telecom Customer Care Challenge
Reducing Costs and Enhancing Service with the IP-Based
Virtual Call Center
Took place June 17, 2004
Find out
more and view now
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Why Contact Center On-Demand?
The Bright Future of a New Service Delivery Model
Took Place April 14, 2004
Find out
more and view now
Presented by CosmoCom and Datamonitor. |
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