HAUPPAUGE, NY, MARCH 9, 1999 -- Using the latest in
virtual call center technology created by CosmoCom, Inc. and the Interactive cataloging
technology of Dimension 11, Accurate Screw Machine (ASM)--designer and manufacturer of
precision, factory direct, electronic component fasteners--will provide a live customer
service / tech-support link as a value-added feature of its online catalog.
ASM will be combining Dimension 11’s leading online catalogue technology with
CosmoCom’s award winning virtual multimedia call center technology to streamline
technical communications with their customers. By connecting both parties online, product
specifications or other application questions can be discussed and clarified
expeditiously. The result is a more cost-effective quotation and order-processing scenario
for both the customer and ASM.
"Virtual IP-based call center technology will further strengthen Accurate Screw
Machine’s ability to meet its customers’ needs. We are confident that the
ability to deploy live customer support such as text-chat or Internet telephony will
enhance the customer relationship and therefore overall customer satisfaction," said
Ari Sonesh CosmoCom’s president and CEO.
Dimension 11 has embedded the CosmoCom technology, a CosmoCall button, into the
advanced database application it has created for the Accurate Screw Machine Web Site at www.accuratescrew.com.
"The Interactive catalog we have developed for Accurate Screw Machine employs the
most advanced database technology available on the Internet. By incorporating the
CosmoCall button, we help the customer not only see and read the most updated information
the company has to offer, but also interact with people who can answer their
questions," said Nathan Alsheh, president of Dimension 11.
"At ASM we deliver custom products in as little as 24-48 hours, and that
reputation for efficiently responding to customer requirements is what has made us
successful thus far," said Howard Walsh, president of ASM. "By using the
technologies developed by Dimension 11 and CosmoCom we are able to build on our history of
service excellence by providing our customers with a powerful database and an extremely
efficient communications tool on the Internet."
About CosmoCom, Inc.
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center
technology that, for the first time, enables Internet businesses to fully realize the
potential of ecommerce. CosmoCom offers live, one-to-one, integrated multimedia customer
service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and
unified messaging in one totally IP-based system. CosmoCom’s clients are a who’s
who of top ecommerce companies, and the company’s major partners include Computer
Associates, Microsoft, Dialogic and Siemens. Led by CEO and President Ari Sonesh, and
Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based in
Long Island, NY.
About Dimension 11, Inc.
Dimension 11 (www.talkingcatalog.com) is a leading Web
development and design company, specializing in delivering first-class effective
e-commerce solutions to mid-size businesses. With its Dynamo-X software system, Dimension
11 is able to rapidly implement e-commerce, publishing and work-flow applications that
bring existing databases and business practices to the Internet. Led by CEO and President
Nathan Alsheh, and Chief Technology Officer Adi Ben-Jakob, Dimension 11 is a privately
held company based in Fairlawn, New Jersey.
About Accurate Screw Machine Corp. (ASM)
Founded in the 1978, ASM (www.accuratescrew.com) a subsidiary of MW
Industries, Inc., designs and manufactures precision, factory-direct, electronic component
fasteners from its facility in Fairfield, NJ. ASM offers its customers product selection
from a comprehensive inventory of both metric or standard sizes while providing
unparalleled service including stock parts shipped the same day and custom parts delivered
in one week or less. ASM also maintains exacting quality standards which include full QC
certification, registration to ISO 9002, and a top performance rating from every major OEM
in the country, including the US military and NASA.
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All referenced product names are trademarks of their respective
companies.
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