HAUPPAUGE, NY – MARCH 29, 1999 -- CosmoCom announced today that it has signed an agreement with Sonera, the largest telecommunications service provider in Finland, under which Sonera will use CosmoCom’s product CosmoCall to provide a new generation of live customer care offerings via the Internet. Initially CosmoCom will provide the technology foundation for a new suite of value-added network services. Future applications will also include aspects of Sonera’s own customer care.

"We were searching for a way to integrate all the forms of Internet and telephone-based customer contact in a single system," said Antti Mikkola, Development Manager at Sonera. "We wanted our offering to include the Web, keyboard chat, voice over IP, e-mail, telephone calls, fax, voice mail, and interactive voice response," Mikkola continued. We selected CosmoCall because it achieves all of these objectives, and we are looking forward to a very successful collaboration with CosmoCom in this arena."

"We are especially pleased to welcome Sonera as our first major network operator customer," said Steve Kowarsky, CosmoCom’s Executive Vice President. "Sonera is widely recognized as one of the most innovative network operators in the world," Kowarsky continued. "Largely through Sonera’s efforts, Finland has the world’s highest wireless penetration and the world’s highest Internet penetration. So it’s very fitting that CosmoCom’s technology, which heralds the next big thing on the Internet – live customer interaction – should make its public network debut with Sonera."

Sonera’s first CosmoCall service will target improving Internet-based customer care. The companies who use Sonera to host their websites will now be able to have CosmoCall’s "Talk to Us" buttons on their sites. Callers will be queued and intelligently routed by a network-based CosmoCall ACD Server for live keyboard chat or voice conversations with customer service representatives who immediately see and understand what they are doing on the web. CosmoCall also supports joint browsing, so reps can show while they tell. If the reps are not immediately available, CosmoCall can also queue and route the e-mail messages users send.

Sonera will offer the service in two configurations. In one option, Sonera provides everything including the customer service representatives on an outsourced basis. In the other option, Sonera provides the entire network-based infrastructure for the IP call center, but delivers the actual calls to customer service representatives employed by the merchants themselves. With CosmoCall’s pure IP call center technology, the customer service reps can be located anywhere in the world.

Sonera will expects to have a generally available offering by June 1, 1999.

About Sonera
Sonera Ltd is Finland's leading telecommunications company with subsidiaries and associated companies in 14 countries. Internationally, Sonera is a forerunner in the rapidly growing business areas of mobile, data and media communications. In 1998, Sonera's revenues were over USD $1.75 billion, and the operating profit was more than USD $300 million. The Group employs 8,600 people.

About CosmoCom
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center technology that, for the first time, enables Internet businesses to fully realize the potential of ecommerce. CosmoCom offers live, one-to-one, integrated multimedia customer service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and unified messaging in one totally IP-based system. CosmoCom’s clients are a who’s who of top ecommerce companies, and the company’s major partners include Computer Associates, Microsoft, Dialogic and Siemens. Led by CEO and President Ari Sonesh, and Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based in Long Island, NY.

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