COSMOCOM TAPS ALAN MITCHELL AS VICE PRESIDENT FOR MOBILE SOLUTIONS

Senior Executive from Avaya and Microsoft Joins IP Contact Center Leader

CosmoCom recently announced that Alan Mitchell, a veteran Microsoft and Avaya business development executive, has joined the company as Vice President for Mobile Solutions. Mitchell will lead the company's initiative to expand the mobile user capabilities of CosmoCall Universe, orchestrating the development of solutions, value propositions, key partnerships, and customers to transform a visionary idea into a practical reality benefiting enterprises and their customers and adding to CosmoCom's growth.

"I've been very impressed with CosmoCom's depth of vision and its ability to execute since I first started working with them as a solution partner at Microsoft's Communications Sector over a decade ago," said Mitchell. "I am very excited about becoming part of a team that has already achieved so much, and helping them reach the next level of vision and growth."

Read the press release to learn more about Alan and the announcement.

COSMOCOMMUNITY 2008 WILL BE HERE SOON - DON'T MISS OUT

It is not new news that CosmoCommunity 2008 will be taking place a little over a month from now at the beginning of May in New Orleans. However room availability is dwindling at the conference hotel so the time is now to register and ensure a spot for your and your colleagues.

We hope you'll join CosmoCom and our growing list of sponsors -- including BT, Orange Business Services, PhoneControl, Akio, CPSharing, Intertec, RiverStar and Sytel -- for this world-class partner and user conference. We're sure that you will experience the right balance of learning, networking and fun. But again - don't wait too long to reserve your place or you may miss out.

Learn more about the event and register now at http://www.cosmocommunity.com 
 

COSMOCOM AND PARTNERS TO SHOWCASE CONSOLIDATION 2.0 AT SECA

SeCA, the largest Call Center show in France and one of the most important in Europe, opens in Paris tomorrow, April 1 at the Paris Expo - Porte de Versailles - Hall 4. CosmoCom and partners will be spreading the Call Center Consolidation 2.0 word on multiple fronts throughout the show. As it has been in the past, CosmoCom technology will be showcased in partner booths including PhoneControl and Orange. In addition, this year CosmoCom will have its own booth, D14, that and will be sharing it with partners and customers including Microsoft, Orange, AudioCodes, Telefonica, KPN, PhoneControl and Overlap. CosmoCom will have three speaking slots - one each day - on different facets of the Consolidation 2.0 value proposition. If you are in Paris, we hope you will stop by and see us. We'll have a more detailed recap of the event with photos in the April CosmoChronicle, so stay tuned.

HOSTED CUSTOMER CARE SOLUTIONS: ARE THEY GAINING TRACTION?

Yankee Group Webinar Sponsored by CosmoCom Has the Answers

Several technological, demographic and economic trends occurring in the world today would suggest that hosted customer care solutions are about to come of age. Although product and service offerings for on-demand contact center applications are plentiful, their uptake in the marketplace has been below the original optimistic forecasts of many industry observers and participants. Is this indicative of a new offering with a strong future that is just getting off to a slow start or an over-hyped solution that will never meet expectations?

Join Yankee Group analyst Ken Landoline, along with sponsors including CosmoCom as he examines the future for hosted customer service applications based on recent research and analysis of evolving market conditions, the offerings, and the perceptions of potential customers.

CosmoCom EVP Steve Kowarsky will also participate in this educational webinar taking place on Tuesday, April 22 2008 at 2:00pm Eastern. See the TMCnet site for more information.

COSMOCOM AT ISRAEL CALL CENTER & CRM EVENT

For a second year CosmoCom was a sponsor of the Call Center, CRM and Information Management Conference and Exposition in Israel that took place on March 13, 2008. The annual event which was held at  Kfar Hamakabiah in Ramat-Gan, Israel was produced by Lior Lurye, the leading consulting company in Israel for call Center and CRM.

This year's event was the sixth and the most successful with over 500 professionals in attendance to learn about the latest developments in contact center and CRM technology and to visit the exhibition where more than 50 companies, including CosmoCom, demonstrated their products and answered questions.

In addition to our presence on the show floor, CosmoCom Senior Vice President, Meir Yaniv, presented a conference session on CosmoCom's latest developments in the areas of Contact Center Consolidation. His presentation, named "The Organization is the Contact Center" was received with great interest and enthusiasm by those who attended it. 
 

NEW MEMBERS OF THE COSMOCOM FAMILY

CosmoCom Israel

Irena Leshansky has joined the CosmoCom Israel development team as a Senior Software Engineer. Irena has more than 20 years of professional experience in complex software systems development, including more than 16 years as a team leader. She has extensive experience in networking,  VoIP and large solution integrations in companies such as Airspan Networks, Arelnet and NSI systems. Irene hold a MSc in Applied Mathematics and Theoretical Mechanics from Novosibirsk State University, USSR.

CosmoCom Japan

Takashi Ito brings more than seven years of successful contact center experience to CosmoCom as a Pre-Sales Engineer in Japan. Takashi has a strong engineering background especially in the areas of IVR and CTI integration, and he has held support and project management positions at Aspect, Tomentelecom and the Computer Institute of Japan. He holds a B.S. in computer science from Hokkaido University of Education.

TRADESHOW NEWS: COMING ATTRACTIONS

	SeCA April 1 - 3, 2008 Paris Expo Porte de Versailles - Hall 4 Paris, France http://www.salon-seca.com/   See CosmoCom at booth D-14
	SPEAKING ENGAGEMENT Interop Moscow 2008 April  24, 20 Forum Hall Moscow, Russia Ronald Rubens, VP EMEA, CosmoCom along with Eric Eydelman, Managing Director for Russian and CIS, CosmoCom, will deliver a keynote session for the CRM & Call Centers track at 14:45 on April 24 in Conference Hall 1.
	CosmoCommunity 2008 May 5-8, 2008 W New Orleans Hotel New Orleans, LA, USA   Learn more and register at  www.cosmocommunity.com
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

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	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

	LIAISON PROGRAM FOR CONSULTANTS
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