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ePLDT LAUNCHES ON-DEMAND CONTACT CENTER
POWERED BY COSMOCOM
Provides Philippine
Telco with New Revenue Stream
MELVILLE, NY – March 3, 2003 – CosmoCom, the
leading provider of Contact Center On-Demand™
infrastructure, today announced that ePLDT, the information
and communications technology company of the Philippine Long
Distance Telephone Company, has launched a service to
provide businesses with a network-based alternative to
conventional premises-based call center technology. Based on
CosmoCom’s CosmoCall Universe™, the service platform was
deployed by CosmoCom partner I-Contact and ePLDT subsidiary
iPlus Intelligent Network, Inc. The service, the first of
its kind in the Philippines, provides ePLDT with a new
source of revenue and gives ePLDT customers access to the
latest in next generation multi-media contact center
technology. Because the service is delivered on-demand from
the ePLDT network, customers don’t need to invest in
capital equipment, embark on costly integration adventures,
or maintain large IT staffs to manage the technology.
"We saw on-demand contact center service as an
opportunity to use our existing VITRO data center and
network infrastructure to provide our business customers
with a cost-effective alternative to bringing technology
into their shops," said Emmanuel P. Dizon, vice
president and CTO for ePLDT. "This is part of our
ongoing effort to migrate value that was once the sole
province of premises solution vendors into the core of our
network."
To read the full release, visit http://www.cosmocom.com/pressreleases/PressReleases2003/pr03032003.htm
PROBIL
LAUNCHES CONTACT CENTER ON-DEMAND SERVICE POWERED BY
COSMOCOM
Enables a New Form of
Contact Center Outsourcing
MELVILLE, NY – February 24, 2003 – CosmoCom, a
leading provider of IP based contact center technology, and
Probil, a leading IT and communication technology system
integrator in Turkey, today announced Probil's
CosmoCom-powered Contact Center On-Demand™ service. The
hosted service allows Probil’s end user customers to
set-up contact center operations at any location without the
need for on-site equipment. Probil’s Contact Center
On-Demand offering provides its customers with a valuable
new alternative. Rather than either building capital
intensive contact centers on-premise or outsourcing the
entire operation to a call center outsourcer, the on-demand
approach enables Probil’s customers to use their own
agents while leaving the headaches of technology management
to Probil.
"Traditionally, there were only two ways to create a
call center: build it yourself or outsource all of it to
someone else," explained Onder Ozturan, Application
Services Manager for Probil. "With Contact Center
On-Demand, we are now providing a third option: own the
operation, but outsource the technology."
"We are very pleased to see companies like Probil
deploy Contact Center On-Demand services," said Ari
Sonesh, CEO for CosmoCom. "While many major network
operators have already incorporated the CosmoCall Universe
platform into their networks to offer Contact Center
On-Demand services, Probil demonstrates that this service
can also be offered by non-telco ASPs and call center
outsourcers."
To read the full release, visit http://www.cosmocom.com/pressreleases/PressReleases2003/pr02242003.htm
ROI
WORKSHOP - LEARN HOW NEXT GENERATION CONTACT CENTER
TECHNOLOGY CAN SAVE YOU MILLIONS OF DOLLARS ANNUALLY
 How
can a 300 seat conventional call
center save $2 - $5 million annually while also cutting the total number of agents
in half? By converting to
a next generation contact center with full multimedia
capabilities. Further benefits and savings accrue to
customers who opt to subscribe to a Contact Center On-Demand
service offered by an ASP, instead of deploying premise
based technology in-house.
CosmoCom is offering a new, detailed ROI study that presents a step-by-step
look at the quantitative benefits for everything from basic
ACD service to CRM screen pops, IVR self-service, predictive
dialing, email routing, live internet, unified multimedia
queuing and more. It also makes a compelling case for
Contact Center On-Demand, including why it is more
cost-effective to subscribe to a network-hosted call center
service than it is to build and manage a premise-based
contact center.
This
study is offered as either a Half-Day Seminar or a
customized Full-Day Seminar with interactive Workshop.
Please contact your local sales representative or roi@cosmocom.com
for rates and further details, or visit www.cosmocom.com/solutions/special/ROI_seminar.htm
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CONTACT CENTER ON-DEMAND SEMINAR IN
MANILA
  The
Philippines continues to be a growth market in the contact
center business. With low labor costs, well educated,
English- speaking agents and a good understanding of
American culture, the Philippines has become a premiere
destination for offshore customer contact operations.
Leading the charge is ePLDT, a unit of the Philippines Long
Distance Telephone Company, with it's recently
announced network-hosted Contact Center On-Demand
service. ePLDT's CTO, Emmanuel Dizon, pictured at left, and
CosmoCom's VP of Marketing and Business Development, Erik
Laurence, pictured at right, recently spoke at a conference
addressing the Philippines contact center industry. The
conference, Building A World Class IP-Based Customer
Contact Center, was held on March 6th at the Hotel Inter
Continental in Manila, and was organized by Singapore-based
I-Contact, a leading system integrator in the region.
EUTECTICS AND
COSMOCOM SIGN CO-MARKETING AGREEMENT
 CosmoCom
is pleased to announce a new co-marketing partnership with
Eutectics Inc. Eutectics is a leading developer of high
performance, inexpensive end-user equipment for IP telephony
applications. Eutectics' new generation of phones greatly
improves the capabilities of PC-based telephony, providing
superior
audio quality and full integration with PC-based soft phone
clients. Eutectics’ phones connect to the PC’s Universal
Series Bus (USB) port instead of the standard wall socket.
The full Eutectics product line includes USB desk phones,
USB headsets and USB multi-station cordless phones.
Eutectics supports its worldwide customer base from its
corporate headquarters in Fairfield, N. J., and its offices
in Hong Kong. See www.eutecticsinc.com.
for more information.
SEE
COSMOCALL UNIVERSE AT CEBIT 2003
FRANKFURT, Germany, March 11, 2003 - CosmoCom,
Inc. the leading provider of all-IP, universal access
contact center platforms, announces that CosmoCom's partners
are demonstrating CosmoCall Universe™ during CeBIT 2003.
When: March 12, 2003 - March 19,
2003
Who: CosmoCom invites you to
witness CosmoCall Universe in action at any of our partner
sites at CeBIT.
What: CosmoCall Universe is a
next generation call center technology that connects
businesses and their customers worldwide in multimedia,
multi-channel call centers that include telephone, voice and
video over the Internet, keyboard chat, IVR, e-mail, voice
mail, and fax.
CosmoCom's totally IP-based, call center
software allows customer service representatives to be
located anywhere, and supports high capacity and high
availability for the mission critical applications of
service providers and large-scale businesses.
Where: Come see CosmoCall
Universe at CosmoCom partner locations at CeBIT:
-
in Hall 13, Booth C20
-
in Hall 16, Booth A22
Contact:
Sabine Niedenthal
Reg Sales Dir CER
CosmoCom GmbH
Darmstädter Landstraße 213
60598 Frankfurt Germany
(T) +49 (0) 69 900 279 67
(F) +49 (0) 69 900 279 55
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COSMOCOM
IN THE NEWS
Contact
Centers On-Demand Can Protect Core Revenue
by Steve Kowarsky, EVP, CosmoCom
America's Network - March 2003
Rockwell
& CosmoCom Provide Integrated VoIP Solution
CommWeb - February 18, 2003
Call
Routing. Please hold for a specially selected operator.
Customer Service Newsletter - Vol. 31 No. 1 - January 2003
DID YOU
KNOW?
Spending In U.S. Telecom To Rise 8% to $736 Billion In
2003
Total spending in the U.S. telecommunications industry
from 2003 to 2006 will increase at a projected 9% compound
annual rate, rising to $963 billion, according to the 2003
Telecommunications Market Review and Forecast, an annual
study published by the Telecommunications Industry
Association (TIA). Spending in the U.S. telecom industry as
a whole totaled an estimated $681 billion in 2002, up 3.5%
over 2001. Double-digit increases in wireless services,
services in support of equipment, and high- speed Internet
access offset the 15.4% drop in equipment spending.
- Telecommunications Industry Association (TIA)
Half the U.S. Internet traffic is broadband; 65% of
Korean homes are connected; one million Japanese sign up
every three months for broadband.
-Pulver.com
Despite dire predictions, the future of the global telecoms
industry remains bright. Based on our analysis of telecoms
markets in 85 countries, we find that the global telecoms
industry will grow by a compound annual growth rate of 6%,
reaching $1.3 trillion in revenues by 2007 from $1 trillion in
2002. Emerging markets are growing three times more quickly than
developed markets, which means that vendors need to focus on
countries such as China, India, and Russia if they want to
maintain a large share of the global equipment market.
-VisionGain, 2003
TRADE
SHOW NEWS: COMING ATTRACTIONS
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CeBIT 2003
March 12th - 19th, 2003
Hannover Fairgrounds
Hannover, Germany
www.cebit.de
Come see CosmoCall Universe at these CosmoCom
partner locations:
Tenovis -- in Hall 13, Booth C20
Telefónica -- in Hall 16, Booth A22 |
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Telexpo 2003
March 25th - 28th, 2003
Expo Center Norte
Sao Paulo, Brazil
www.telexpo.com.br
CosmoBrasil will be exhibiting |
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Spring VON
March 31st - April 3rd, 2003
San Jose Convention Center
San Jose, CA
Booth #601
www.pulver.com/von/ |
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