COSMOCOM HONORED FOR ADVANCED REAL-TIME
CONTACT CENTER REPORTING TECHNOLOGY
CosmoCom is proud to announce that its CosmoDashboard™
advanced, real-time contact center reporting technology has been
honored with a 2010 IP Contact Center Pioneer Award from TMC (Technology
Marketing Corporation).
Since it was introduced with the release of
CosmoCall Universe 6 all-in-one contact center suite in March of
2009, CosmoDashboard has been turning heads and gaining recognition for
the power and flexibility it brings to real time reporting. It provides
call center supervisors and administrators with a personal, highly
customizable graphical interface to view key contact center metrics for
queues, skills, teams, groups and more in real time.
 CosmoDashboard's ease-of-use enables managers to personalize
real-time contact center information to suit their needs and desires.
Contact center supervisors and management don't have to adapt to the
information presented, they control it, and they can also share specific
reports with the confidence that data will be filtered by sophisticated
permission profiles, meaning viewers will only have access to the data
that they are allowed to see.
The 2010 IP Contact Center Technology Pioneer Award awards companies
that have produced an innovative, successful IP contact center product
or service.
"CosmoCom's innovative contact center reporting functionality, like
their whole all-in-one contact center suite, has been designed with the
needs of the contact center market in mind and the potential of IP
behind it - making it a natural choice for an IP Contact Center
Technology Pioneer Award," said Rich Tehrani, CEO, TMC.
"Contact centers live by their reports. Each contact center manager
wants to see their information from many perspectives, and often each
perspective is unique to that center or even that manager," said Steve
Kaish, CosmoCom's VP of Product Management. "We rolled over a decade of
feedback into CosmoDashboard to create a powerful yet easy to use
reporting tool for the industry. We're pleased that TMC has recognized
our achievements with this award."
Learn more about advanced contact center
reporting including links to video demos.
![-------------[ to Top ]-------------](http://www.cosmocom.com/images/FOC_Images/totopbar.gif)
CALLING ALL CHANNELS
Channels have always been a core part of
CosmoCom's go-to-market strategy. Evidence of that is the dozens of service
providers that use CosmoCall Universe (CCU) to power their contact center
service offerings. In addition to service providers, many VARs and systems
integrators around the globe find success offering CCU alone or in conjunction
with their own value-added technology (just like in
the Eason Tech story above).
The ease of integration and flexible delivery
models in CCU mean that channel partners have great power to customize their offerings
for their own target audiences - from the very broad to the most specific
verticals. CosmoCom is always recruiting additional channels. If your company is
a reseller, integrator or service provider and you are planning to attend the
Channel Partner Conference and Expo, in Washington, DC this September, be
sure to talk to a CosmoCom executive in booth 2049 to see how you can start offering the leading virtual contact center platform - CosmoCall Universe.
The channel conference, produced by Virgo
Publishing, takes place at the Gaylord National Resort and Convention Center
from 20 to 22, September. We hope to see you there. If you are not able to
attend, but are interested in becoming a CosmoCom channel, reach out to your
local CosmoCom rep or complete our business
partner application form.
CELEBRATION IN THE PHILIPPINES
There has been lots of great activity
surrounding our premiere service provider, ePLDT, in the Philippines this Summer
(well it's Summer in the Northern Hemisphere anyway).
First of all, you may recall our article on CosmoCom's well received
press release about ePLDT's 1,200 seat, multi-location, contact center
implementation for Smart Communications, Inc. (SMART), the largest mobile
telephone service provider in the Philippines. A detailed
case study on the multi-site hosted contact center is now available as well. Large-scale customer deployments like SMART on
the successful, multi-tenant hosted platform, UCCP (Unified Contact Center Plus)
are living proof ePLDT's commitment to provide the best technology and services.
If that weren't enough reason to congratulate ePLDT we have another...
 ePLDT
is celebrating their first decade of
"enabling infrastructure." Established in 2000 as a wholly-owned subsidiary of
telecommunications giant Philippine Long Distance Telephone Co. (PLDT), ePLDT
has become a major proponent of IT outsourcing in the country, with a constantly
expanding portfolio of services that answer the growing needs of the local and
global markets. Innovative and customized solutions, delivered by a team of
competent professionals through robust, state-of-the-art technologies (like
CosmoCall Universe) and enabling infrastructure has been the core of the
vision that has guided ePLDT in the last ten years and will continue to be the
company's goal in the years to come. An industry leader that is locally dominant
and globally recognized, ePLDT remains the country's premier IT company.
ePLDT's hosting acumen isn't limited to technology and services. It turns out
that they are equally at home playing host to guests as well. As part of their 10th anniversary celebrations, they
treated
many of their customers to a gala celebration and show, "Viva 2010 - 10th Anniversary Client Appreciation
Night," at the famous Club Mwah in on August 18. It was a fun and exciting
celebration and a great time was had by all.
 Just
a few weeks prior to that, executives of ePLDT played host to Dr. Ben Eisner, CosmoCom
President and Chief Operating Officer, during his trip to meet with current and
prospective customers and partners in the APAC (Asia Pacific) region.
During his stay in the Philippines, Dr Eisner and other CosmoCom officials toured ePLDT's VITRO
Data Center as well as the PLDT and SMART Contact Centers. Dr. Eisner also met
with ePLDT President and Chief Executive Officer Beth G. Lui as well as top
representatives from PLDT and SMART during a special dinner held in his honor.
The photo shows Dr. Eisner seated in the third seat from the right in the front row; you can
learn about the others in the picture in this
PCWorld article on the visit.
We are thankful to ePLDT for their hospitality
during Ben's visit with them and for their commitment to using and promoting
virtual contact center technology in the region. We are proud of their successes and know that
the next 10 years -- and beyond -- hold even greater success for them. Congratulations
to ePLDT - they have a lot to celebrate!
MAKING A SPLASH FOR CHARITY
 In our June CosmoChronicle we brought you a
story about how members of our
UK team took to the roads for a charity
bike-a-thon. Well it turns out that one member of the team decided to take
his charitable activities off the road and off the land as well. On August 1, CosmoCom's Mark Beeston,
sales engineer in the UK, took part in the first ever Nokia Thames Swim.
Mark
and approximately 1,200 other fellow swimmers, began their 2.25 mile swim, under
sunny skies, from
the picturesque Hampton Court Palace and finishing up at
Kingston-upon-Thames. Mark placed a very respectable 262 overall, completing the
race in just over 1 hour and six minutes.
Beyond the personal satisfaction of completing
a physically demanding event like this, it is equally rewarding to know that
one's
effort is helping others as well. The event raised over £10,000 for official
charity WaterAid, to go towards helping some of the poorest people in the world
gain access to clean water and sanitation. |
