JOIN COSMOCOM AT THE BCBSA HEALTHCARE
CALL CENTER CONFERENCE
US Healthcare Show and France Customer Relations Shows Top List
In early March, CosmoCom will again be participating in the annual Blue Cross
Blue Shield Association (BCBSA) Call Center and MTM Conference in the US. This
year's event will take place in Salt Lake City, Utah where you can find CosmoCom
on the exhibit floor as well as at the podium in the session line-up.
 But first some background for those of you who do not know what Blue Cross Blue
Shield is. BCBS is a federation of 39 independent health insurance networks
(plans) serving the needs of over 100 million Americans in all 50 states and
Puerto Rico. One of the plans that CosmoCom is fortunate to count among our
customers is OnLife Health who provides health coaching and lifestyle
management to keep plan members healthier and insurance costs down. OnLife Health is the new name for Gordian Health (see "Gordian
Selects CosmoCom for Healthcare Contact Center" from 2007).
From March 7-8, plan members attending the
conference are invited to join CosmoCom in booth 404 to learn how
CosmoHealth
and
CosmoHealth ProActive can help them communicate better with their plan
members and improve the bottom line at the same time. In addition, on March 9,
from 3:45 - 4:30, CosmoCom's Bill Frazier, Regional Director, Southeast
Americas, will be delivering a general session on "Contact Center Trends in
Unified Member/Provider Communications and Proactive Disease/Lifestyle
Management" to help educate plan members on what is happening and what is
possible in this exciting area of healthcare.
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DON'T MISS COSMOCOM AT STRATEGIE CLIENTS IN
PARIS
 If
you are in Paris, France from 16 - 18 March, make sure to visit Strategie Clients
at Port de Versailles - Hall 1. The event is the
consolidation of the famous Seca+IT outsourcing and call centers services trade
fair with two other related industry shows. And while you are there, make sure
to look for CosmoCom, but it shouldn't be too hard to find us. CosmoCom
technology will be represented on roughly half of the entire show floor area -
both in our own stand E19/E23 as well as in the booths of many partners from the
region.
In the CosmoCom stand we'll again be playing host to several partners including
Telemetris and Orange Business Services as well as service providers Vidalia and
PhoneControl. The themes for this year's booth are Time to Market as well
as Integrations and so you'll see many demonstrations of CCU integration
with Customer Relationship Management (CRM), Workforce Management (WFM)
and Quality Monitoring (QM) as well as representative solutions from some
of the above-mentioned partners. Next month we'll bring you a more detailed
report, after the show, but we sincerely hope you will be able to join us there
and see our contact center technology for yourself.
CALLCENTERWORLD 2010 IN GERMANY A BIG
SUCCESS - AGAIN!
Our German team is keeping busy these days following up on the many
opportunities that resulted from the recent CallCenterWorld show in Germany. The
event, which is touted as one of Europe's biggest trade fairs, was held at the
Estrel Convention Center in Berlin from 9 - 11, February.
Running for the 12th time, CallCenterWorld once again impressively proved
that it is justifiably the major event for call centre management, customer
service and customer care in Europe. With 7,500 visitors, Management Circle –
the organizer – was able to reaffirm its quality and significance. The four-day
congress was very well attended. With a total of 242 exhibitors, the trade fair
achieved the second-best result in its twelve-year history.
But enough on the general success of the show. For three very busy days,
CosmoCom teamed up in cooperation with leading German systems integrator,
Bechtle, to treat enterprises and service providers from around the world to
demonstrations of the latest in advanced contact center technology and answer
many questions from those looking for new or replacement platforms. There was a
lot of excitement and interest in the Consolidation 2.0 value proposition among
visitors who were eager to learn about how to reduce costs and improve customer
satisfaction, especially in the present economy.
COSMOCOM CONTACT CENTER TECHNOLOGY A
CROWD PLEASER IN JAPAN
 Getting
February off to a good start, CosmoCom Japan joined forces with regional
systems integrator and business partner NCL Communications (NCLC) to
impress attendees in Tokyo at the TechMatrix CRM Forum 2010. There was a strong
and steady flow if traffic at NCLC booth 6 where CosmoCom helped NCLC manage the
crowds that gathered to see and learn about CosmoCall Universe 6.
In addition to the strong presence in the exhibit hall, NCLC Executive Vice
President, Mr. Mitsunori Matsuzaki, delivered a rousing session on Cost
Effective Contact Center Platform in the Cloud. Interest in the event was
strong with an audience of around 200.
Back at the NCLC booth, for those that came to the show interested in
cloud-based contact center solutions and/or were inspired by Mr. Matsuzaki's
presentation, regional service provider, NEC Fielding, was showcasing
their IreqCC Hosted Contact Center service based on CosmoCall Universe.
No matter what their contact center interest was, attendees were sure to find a
solution to meet their needs at the NCLC booth.
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Cloud Computing is certainly gaining in popularity across all geographies and
industries. It only makes sense that it would as more and more businesses are
understanding the benefits and potential cost savings of going virtual.
Healthcare is an industry in need of change and one where cloud computing can
have a huge impact. We are experiencing this first-hand in the customer (or
patient) communications arena alone as a growing number of healthcare
organizations reach for the cloud to improve their services and reduce cost.
