COSMOCOM NAMES INTEGRATOR GPLUS AS CHANNEL PARTNER IN BRAZIL

Latin American Solution Provider Strengthens CosmoCom's Regional Presence

CosmoCom recently announced that GPlus, one of Brazil's leading solutions integrators, is now a reseller and integrator of CosmoCom's flagship product CosmoCall Universe. GPlus, which is focused on providing scalable software and hardware solutions to enterprise customers in industry sectors including energy, financial services, telecommunications, and government, plans to leverage its position as a trusted solution provider for some of Brazil's largest enterprises to create new opportunities for CosmoCom's unified customer communications system.

"GPlus is enthusiastic about bringing CosmoCom's advanced IP contact center technology to our regional enterprise customers," said GPlus President Luis Palma. "We see this technology as a strategic addition to our portfolio. Many of the large companies we are used to working with have unfilled contact center needs that CosmoCom addresses."

Read the press release to learn more about GPlus' plans for CCU in their market.

COSMOCOMMUNITY 2008 IS DAYS AWAY

Last Chance to Register!

As this newsletter goes out, some of us will on our way to New Orleans to set up for CosmoCommunity 2008 taking place next week, starting Monday, May 5th. Many of you have already registered to attend, but if you've put off registering to the last minute, you still have an opportunity to take advantage one of the limited number of spaces remaining. Register now.

We hope you'll join CosmoCom and our growing list of sponsors -- including BT, Orange Business Services, Microsoft Contact Center Framework, PhoneControl, Acme Packet, Akio Solutions, AudioCodes, CPSharing, HP, Intertec Systems, RiverStar Software, Sytel and Tratum Technologies. -- for this world-class partner and user conference. We're sure that you will experience the right balance of learning, networking and fun.

This is your last chance to reserve your place or you will miss out.
Learn more and register now at http://www.cosmocommunity.com 
 

GET THE ABERDEEN CONTACT CENTER CONSOLIDATION REPORT
SPONSORED BY COSMOCOM

While CosmoCom has been emphasizing its value proposition Consolidation 2.0, Aberdeen has been conducting fact-based research on the subject of Contact Center Consolidation. According to Aberdeen's new study, laggard and Industry Average firms are struggling to standardize support processes and consolidate contact center resource. Best-in-Class (BIC) will be those firms that have focused on the adoption of specific technologies. In preparing the new Call Center Consolidation benchmark report Aberdeen surveyed over 175 companies. Can contact center infrastructure technologies can be consolidated to provide consistent and accurate information while supporting distributed agents and applications? Some of the findings include:

Through the consolidation of the contact center infrastructure Best-in-Class companies have seen a:

• Reduction in contact center expenses
• Improvement in contact center uptime

In summary the report says that Best-in-Class firms look to consolidate resources that will enable them to improve the agent / customer interaction and provide feedback into the improvement process, And that Best-in-Class companies should follow through with the following:

• Develop processes for improving agent efficiencies
• Implement a high performance / availability hardware platform
• Implement a virtual contact center platform.

Download a complimentary copy of this report, courtesy of CosmoCom.

COSMOCOM AND CONSOLIDATION 2.0 SHINE AT SECA

At the beginning of April, the Paris Expo - Porte de Versaille in Paris was alive with throngs of people gathering for the annual SeCA show. SeCA is the largest Call Center show in France and one of the most important in Europe. Within Hall 4 of the venue much of the buzz centered around CosmoCom technology and Consolidation 2.0.

CosmoCom has been well represented in the booths of our partners in the region over the past several years. This year was no exception with PhoneControl and Orange Business Services showcasing solutions based on CosmoCall Universe. However, what was new this year was the addition of our own large booth that drew crowds of people interested in seeing how Call Center Consolidation 2.0 is made possible by CosmoCom technology.  The messages were supported further by partners and customers who we shared the booth with including Microsoft, Orange, AudioCodes, Overlap and more.

Additionally attendees also were able to learn more about different facets of the Consolidation 2.0 value proposition through three different speaking sessions, over three days, presented by CosmoCom and partners. If you didn't see us this year - we hope you can join us in 2009.

Kudos to the CosmoCom France team who did a great job of organizing a terrific showing!

DID YOU MISS THE YANKEE GROUP
HOSTED CUSTOMER CARE SOLUTIONS WEBINAR?

View the Recording Sponsored by CosmoCom

Several technological, demographic and economic trends occurring in the world today would suggest that hosted customer care solutions are about to come of age. Although product and service offerings for on-demand contact center applications are plentiful, their uptake in the marketplace has been below the original optimistic forecasts of many industry observers and participants. Is this indicative of a new offering with a strong future that is just getting off to a slow start or an over-hyped solution that will never meet expectations?

On Tuesday, April 22, Yankee Group analyst Ken Landoline, along with TMC, conducted a webinar called "Hosted Customer Care Solutions: Are They Gaining Traction?" to examine the future for hosted customer service applications. The webinar was based on recent research and analysis of evolving market conditions, the offerings, and the perceptions of potential customers. CosmoCom, EVP, Steve Kowarsky and other panelist rounded out this very informative session. If you missed the live event, view a recording.
 

 BITS & PIECES: SOME VOIP FACTOIDS

Companies Moving Toward Multi-tenancy
According to a new Aberdeen report on contact center consolidation Best-in-Class companies are quickly moving to a virtual world. According to the research, 54% of these companies are in the process of providing virtual contact center resources on a single logical platform with the key enabler being multi-tenancy support. Being able to house multiple organizations and/or companies on a single server while keeping data and applications separate is critical to the success of the virtual contact center.
Download the full Aberdeen report.

TRADESHOW NEWS: COMING ATTRACTIONS

	CosmoCommunity 2008 May 5-8, 2008 W New Orleans Hotel New Orleans, LA, USA   Learn more and register at  www.cosmocommunity.com
	RECORDED WEBINARS
	View recordings of our Webinar events including "Consolidation 2.0", "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

	SUBSCRIPTION INFORMATIONN
	Please pass this issue of CosmoChronicle on to others who might be interested. If you are not already receiving the monthly CosmoChronicle you can sign up now. This and past issue are also available in the CosmoChronicle Archives.

 

	TECH SUPPORT UPDATES
	CosmoCom has replaced SupportNet with a new improved support site, for customers and partners, called CosmoCom Online Technical Support. You can find the latest documentation, Hot Fix bundles, Microsoft updates that have passed QA for CosmoCall Universe deployment, discussion groups and more. In addition, you can now access your support tickets online. If you have not yet obtained your secure login information, please contact your CosmoCom representative or send support an email.

 

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