CosmoCom Forms Alliance with SCG Partners Consulting Services

CosmoCom and SCG Strive to Meet Customer Service Expectations on the Web with New Partnership

HAUPPAUGE, NY, April 12, 1999 – CosmoCom, the leading developer of virtual call center software technology, today announced that it has formed an alliance with SCG Partners, a technological and business consulting service, in an effort to enhance the company’s products and extend its reach in the marketplace.

Under the terms of the agreement, CosmoCom will leverage SCG’s expertise in performing customer needs analyses, developing and deploying custom applications, systems integration, and customer training services. Working with CosmoCom will allow SCG to further extend its reputation for launching advanced mission-critical business applications on the Internet.

"With SCG’s expert consulting services, we are confident we will be able to deploy our product to an even broader market with the best service and support available," said Stephen Kowarsky, CosmoCom’s executive vice president. "We target companies that need to implement high-end complete call center solutions and SCG understands how to effectively reach this market."

SCG’s consulting approach helps clients improve business performance by balancing technological expertise with business management skills. The company chose to work with CosmoCom to extend its influence in the customer relationship management space in general, with an emphasis on Internet applications.

"CosmoCom has a reputation as a customer advocate. They seek opportunities to better serve customers through quality product development and service," said Dean Scharnhorst, CEO of SCG Partners. "We are enthusiastic about our partnership with CosmoCom because it represents a natural convergence of SCG’s expertise in one-to-one marketing, customer relationship management, and ecommerce."

About SCG Partners, Inc.
SCG Partners is an information technology consulting firm that creates innovative technology solutions for key business challenges. The company’s expertise in business consulting, Internet technology, distributed objects, and data warehousing works together to increase top-line revenue and provide competitive advantage for its clients. SCG provides IT strategy consulting, system integration, and full lifecycle application development services. SCG Partners is a privately held firm based in Nashua, New Hampshire.

About CosmoCom, Inc.
Founded in 1995, CosmoCom (www.cosmocom.com) creates advanced call center technology that, for the first time, enables Internet businesses to fully realize the potential of ecommerce. CosmoCom offers live, one-to-one, integrated multimedia customer service for Internet and telephone callers by combining the functions of ACD, CTI, IVR and unified messaging in one totally IP-based system. CosmoCom’s clients are a who’s who of top ecommerce companies, and the company’s major partners include Computer Associates, Microsoft, Dialogic and Siemens. Led by CEO and President Ari Sonesh, and Executive Vice President Stephen Kowarsky, CosmoCom is a privately held company based in Long Island, NY.

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