PRNewswire Selects CosmoCall for Online Customer Service

New York and Hauppauge, NY, August 11, 1999 -- Global information distributor PR Newswire is now providing real-time customer service from its web site using software from CosmoCom Inc., the developer of a complete Internet call center, the companies announced today.

PR Newswire's customer service staff will be able to answer any visitor's live queries and walk potential customers through products and services online from http://www.prnewswire.com using the award-winning CosmoCall software package.

"PR Newswire provides public relations and investor relations services to more than 33,000 companies and organizations worldwide, and we are committed to offering our members and visitors easy access to customer service and support," said John M. Williams, PR Newswire's executive vice president. "We see an increase in use of the Internet for obtaining information and assistance, so online customer service is clearly the next step to take."

CosmoCall, http://www.cosmocom.com, is entirely based on Internet Protocol, enabling eBusinesses to provide live, real-time support on their web sites. The call center platform allows customer service representatives to be located anywhere in the world via the creation of virtual interaction centers. PR Newswire plans to use the software to assist existing customers as well as to generate sales leads in the U.S. and internationally. A customer service representative will be available from 8:30 a.m.-6 p.m. EST to chat in real time, with any expansion of hours based upon demand.

"PR Newswire is recognized around the world as a cutting-edge company and CosmoCom is proud to be facilitating its next generation of customer service," said Stephen Kowarsky, CosmoCom's executive vice president. "We are especially pleased that PR Newswire, a leader in the communications business, has committed to using CosmoCall to continue its high level of commitment to its customers and consumers."

The addition of online customer service complements PR Newswire's full array of web and e-mail services. PR Newswire is the world leader in the electronic delivery of information directly from companies, institutions and agencies to the media, financial community and consumers through its vast wire, fax, satellite, e-mail and Internet network. Many of its members send releases to PR Newswire directly from the web through PRN Direct, https://prndirect.prnewswire.com.

About CosmoCom, Inc.
CosmoCom, Inc., developer of CosmoCall, is enabling the next major trend in Internet eCommerce -- Live Customer Care -- by connecting eBusinesses and their customers worldwide in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCom has received an array of awards since its genesis in 1995, including Product of the Year Awards from several publications.

About PR Newswire
PR Newswire provides an array of cutting-edge public relations and investor relations services, including: the delivery of news releases and photos to a broad or targeted audience; the creation of online investor information; the cybercasting of events; and the interactive connection between experts and the media. PR Newswire's main web site, http://www.prnewswire.com, attracts more than six million visitors each month, while about 13,500 leading journalists access information from the PRN Press Room, http://www.prnmedia.com.

###

All referenced product names are trademarks of their respective companies.