SAIC Signs Agreement with CosmoCom for Next Generation Network Solutions

(SAN DIEGO) September 16, 1999 – Science Applications International Corporation (SAIC) today announced that it has signed an agreement with CosmoCom, Inc. of Hauppauge, N.Y., to add a new offering to SAIC's next generation networks (NGN) capabilities.

The agreement will enable SAIC to use and resell CosmoCall Universe, a next generation call center technology that provides live customer care by connecting businesses and customers worldwide via multimedia, multi-channel interaction centers. CosmoCall allows for interaction via telephone, voice and video over the Internet, keyboard chat, interactive voice response (IVR), email, voice mail and fax.

"Through this agreement, SAIC will add another component to its growing array of e-commerce solutions," said John Reinhold, SAIC vice president. "When combined with the systems integration capabilities of SAIC, this CosmoCom product can provide a responsive and supportive customer interface for companies conducting large scale e-commerce."

"There is no better organization than SAIC to address the very wide range of system integration challenges that serious e-commerce presents," said Ari Sonesh, CosmoCom's president and chief executive officer. "We are delighted that SAIC has selected CosmoCall to be a component of their solution set."

CosmoCom, Inc., developer of CosmoCall Universe, is a major enabler of two important industry trends -- Live Internet Customer Care, and Distributed Call Centers. With CosmoCall, e-businesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall's IP technology also provides unlimited geographical distribution of call center operations with cost-effectiveness, large capacity, and very high system availability. CosmoCom has received an array of awards since its genesis in 1995, including Call Center Magazine's coveted Editor's Choice Award, Product of the Year Awards from several publications, and recognition by the Harvard Business School Club.

SAIC is a Fortune 500 company and the nation's largest employee-owned research and engineering firm. We provide information technology and systems integration products and services to government and commercial customers. SAIC scientists and engineers work to solve complex technical problems in telecommunications, national security, health care, transportation, energy and the environment. More information about SAIC and its subsidiaries can be found at www.saic.com.