CosmoCom Receives $15.3 Million Mezzanine Equity Funding Led By SAIC

Milestone Investment Strengthens Contact Center Technology Leader

Hauppauge, New York, November 2, 1999 - CosmoCom, Inc., the leader in IP contact center technology, today announced that it has received more than $15.3 million in mezzanine equity funding from investors led by Science Applications International Corporation (SAIC), the nation’s largest employee-owned high-tech research and engineering firm. The SAIC strategic investment closely follows the September 1999 agreement enabling SAIC to resell CosmoCall Universe in the context of its system integration activities. Several previous investors in CosmoCom also participated in the round.

The funding is a significant milestone for CosmoCom and a key indicator of investor satisfaction with the company’s product offerings, market strategy, and business outlook. The proceeds will fund CosmoCom’s growth in all areas, including sales, marketing, and ongoing development to maintain the worldwide technology leadership position of its flagship product, CosmoCall Universe, the most comprehensive IP-based customer interaction system on the market today.

"We are very pleased that SAIC and our other investors have recognized CosmoCom not only as a technology leader in a very exciting area, but also as a company with tremendous growth potential in a dynamic, emerging industry," remarked Ari Sonesh, CosmoCom President and CEO. "SAIC is clearly a major force in global technology and business development. Their strategic investment in CosmoCom is a testimonial to the timelines of our strategy and the quality of our offerings, and to our mutual belief that the business relationship between CosmoCom and SAIC will be an important factor in our growth."

"SAIC’s forward-looking eBusiness clients recognize the value of optimizing customer interactions," said Joseph P. Walkush, SAIC director and sector vice president. "CosmoCom’s products enhance SAIC’s multimedia customer relationship management solutions and help to provide our clients with a competitive edge."

"The SAIC investment is a significant endorsement of CosmoCom's value proposition: enabling organizations to treat each customer individually, across all the ways each customer may now communicate, and to do this on a pure IP platform," commented Bill Hills, Senior Analyst, Telecommunications Software, Aberdeen Group.

About CosmoCom, Inc.
CosmoCom, Inc., (www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends - Live Internet Customer Care and Distributed Call Centers. With CosmoCall, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its genesis in 1995. Headquartered in Long Island, New York, the company also maintains offices in New York City and the United Kingdom.

About SAIC
SAIC is the nation’s largest employee-owned research and engineering company, providing information technology and systems integration products and services to government and commercial customers. SAIC scientists and engineers work to solve complex technical problems in telecommunications, national security, health care, transportation, energy, the environment, and financial services. With annual revenues of $4.7 billion, SAIC and its subsidiaries, including Telcordia Technologies (formerly Bellcore), have more than 38,000 employees at offices in more than 150 cities worldwide. More information about SAIC can be found on the Internet at www.saic.com <http://www.saic.com>.

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