Computer Telephony Names CosmoCall Universe Product Of The Year

Latest In Series Of Prestigious Awards For CosmoCom

Hauppauge, NY, December 6, 1999— CosmoCom, Inc., the industry leader in pure IP-based customer care technology, today announced that its flagship product, CosmoCall Universe, has been designated “Product of the Year” by the editors of Computer Telephony. This is the latest in a series of prestigious awards earned by CosmoCom during 1999, including “Editor’s Choice” awards from both Call Center Solutions and Call Center magazines, recognition from the Long Island Software Association for “Best Overall Software,” an “Early Stage Honor Roll” designation for entrepreneurial excellence from the Harvard Business School Club, and inclusion in the Telcom Business Top 500.

Announced in the December, 1999 issue of Computer Telephony, “Product of the Year” was awarded to solutions that best satisfied three criteria: technical elegance, clear market direction and real-world value. According to John Jainschig, Editor-in-Chief of Computer Telephony¸ award recipients are “products and services whose underlying mechanisms are clean, straightforward, emblematic of purpose, and locked to the powerful engine of emerging standards.”

CosmoCall Universe – “the essential eCare technology” – is CosmoCom’s pure IP-based, multimedia contact center that supports both Internet-based users and telephone callers and manages customer interaction not only for live calls, but also for e-mail, fax, and voice messages. Computer Telephony praised CosmoCall Universe both for its comprehensive functionality and ease of use: “CosmoCom's Universe is a pure-IP play in the virtual ACD category. It lets you tie in remote agents all over your IP WAN, linking low-bandwidth interactions (think: "text chat") over the Internet, and high-bandwidth interactions, like IP voice or dual-browser control, over managed IP networks. It does this while still leaving the door open to any PSTN caller. Universe has all the skills-based routing we've seen in PC-based adjuncts to traditional ACDs. It also has one of the cleanest and most useful agent desktops we've seen.”

“CosmoCom has developed the technology for the next Internet megatrend: live customer care over the Web,” said Stephen R. Kowarsky, Executive Vice President of CosmoCom. “We are pleased that Computer Telephony has recognized CosmoCall Universe as the leading solution in virtual ACD.”

About Computer Telephony
Computer Telephony Magazine connects to the largest number of active buyers of advanced telecommunications solutions, including voice/data convergence, IP telephony, server-based telephony, fault-tolerant platforms, enhanced services, application development tools, speech recognition, wireless and WAP alternatives, multimedia switching and unified messaging, and customer interaction software.

As the leading voice of communications, Computer Telephony is the catalyst for builders, integrators, and managers driving the strategies and purchases critical to business communications.

About CosmoCom, Inc.
CosmoCom, Inc., (www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its founding in 1995. Headquartered in Long Island, New York, the company also maintains offices in New York City and the United Kingdom.

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