American Management Systems Adds CosmoCall Universe to eCommerce Technology Lineup

High-Tech Consulting Leader Showcases CosmoCom Essential eCare Technology Within Vertical Market Solution Set

Hauppauge, NY, December 21, 1999 – CosmoCom, Inc., the industry leader in pure IP-based customer care technology, today announced the signing of an alliance agreement with American Management Systems (AMS), one of the world’s largest business and information technology consulting firms. This agreement permits AMS to incorporate CosmoCall Universe as a component of its integrated eCommerce technology demonstrations for a variety of vertical markets, including financial services, telecommunications, government, and utilities.

AMS provides end-to-end solutions for eCommerce, offering clients solutions that allow them to manage a wide range of tasks, including online bill presentment and payment, collection system re-engineering, project management, customer service, front-office software applications, and the integration of eCommerce solutions with legacy systems.

AMS foresees significant growth in demand for IP-enabled applications as corporations and governments increasingly rely on more efficient and customer friendly multi-channel customer service solutions. Diverse customer care requirements spanning many industries make CosmoCall Universe an exciting component of the integrated customer care solutions recommended by the eCustomer Group.

“We have added CosmoCall Universe because it offers the functionality, flexibility, and availability required by eCommerce companies,” said Christopher Alvord, AMS Vice President. “CosmoCall Universe will enable clients to provide responsive, reliable customer service as they expand their presence to the Internet.”

CosmoCall Universe – the essential eCare technology – is CosmoCom’s pure IP-based, multimedia contact center. CosmoCall Universe supports both Internet-based users and telephone callers and manages customer interaction not only for live calls, but also for e-mail, fax, and voice messages. CosmoCall Universe will be installed in American Management Systems’ new on-site technology showcase and offered as part of the AMS integration options as early as the first quarter of next year.

“AMS expertise across a broad range of vertical markets and its extensive understanding of Web enablement issues make AMS an ideal partner for CosmoCom,” said Stephen Kowarsky, Executive Vice President of CosmoCom. “We look forward to a long and mutually beneficial relationship.”

About American Management Systems
AMS (www.amsinc.com) is a world-class international business and information technology consulting firm. As one of the 20 largest consulting firms worldwide, AMS provides a full range of services and solutions: eCommerce, customer value management, business re-engineering, change management, knowledge management, systems integration, and systems development and implementation. Founded in 1970, AMS is headquartered in Fairfax, Virginia, with over 8,000 employees and 57 offices worldwide. AMS had 1998 revenues of $1.06 billion, with eCommerce-related revenues representing 20%, an increase of almost 150% over 1997. Forbes magazine ranked AMS number 94 out of 400 of the best-performing big companies in the U.S. in their “Best of the Biggest.”

About CosmoCom, Inc.
CosmoCom, Inc., (www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its founding in 1995. Headquartered in Long Island, New York, the company also maintains offices in New York City and the United Kingdom.

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