CosmoCom Expands Global Presence to Deliver Essential eCare Technology to Businesses Worldwide

Contact Center Technology Leader Appoints International Management, Opens New European Offices, And Expands Sales Operations In Latin America And Asia Pacific

Hauppauge, NY, March 7, 2000 -- CosmoCom, Inc., the industry leader in unified contact center technology, today announced plans for strategic expansion of its global operations with the opening of new European offices and the appointment of executive management to oversee sales-related activities in the international arena, including Asia and Latin America.

CosmoCom also announced the expansion of its European sales headquarters in the United Kingdom, enabling the facility to function as a competence center for CosmoCom’s international operations and to manage technical support, product requirements, marketing, and strategic customer relationships in Europe, the Middle East and Africa.

“CosmoCall Universe, our complete, high capacity, high availability contact center platform, has already made CosmoCom the undisputed unified contact center leader in the United States,” remarked Ari Sonesh, CosmoCom President and CEO. “As the need for this essential eCare technology emerges across the globe, CosmoCom will be ready to meet the demand and extend our industry leadership worldwide.”

Today’s announcement also cited the recent appointments of Meir Yaniv to the position of CosmoCom Vice President of International Operations and Chuck Hart as CosmoCom Regional Vice President for Latin America and Asia Pacific. Prior to joining CosmoCom, Mr. Hart managed CRM and call center opportunities in Latin American and Asia Pacific markets for Lucent Technologies/Mosaix Inc. Mr. Yaniv, a veteran sales executive, joined CosmoCom from Telco Systems, where he spearheaded an international sales force, developed a worldwide distribution network, and established far-reaching international partnerships.

“CosmoCall Universe is the only unified, IP-based contact center platform capable of addressing the needs of a thriving global marketplace,” Mr. Yaniv stated. “We are assembling an extraordinary sales and marketing team ready to deliver both the message and the technology to eBusinesses anywhere in the world.”

Mr. Yaniv also indicated that the company’s Southern European operations will be coordinated from a new office in France, which will open its doors in March, 2000. A German office is slated to open during the second quarter of 2000.

According to Mr. Hart, CosmoCom is making a concerted effort to escalate sales and marketing efforts in the Asia Pacific region. “This is virtually uncharted territory for CosmoCom. Developing resources and partnerships that will help us bring CosmoCom’s eCare technology to a potentially lucrative market is a winning proposition for both CosmoCom and the eBusiness community based in this region,” he remarked.

About CosmoCom, Inc.
CosmoCom, Inc., (www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its founding in 1995 with more than eight awards in 1999 alone, including: Product of the Year from Call Center CRM Solutions, Computer Telephony, Communications Solutions, and Internet Telephony magazines; Editor’s Choice from Call Center Solutions, Computer Telephony, and Internet Telephony magazines; and a place in the Telecom Business Top 500. Headquartered in Long Island, New York, CosmoCom also maintains offices in New York City, California, and Europe.

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