Media Advisory
Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCom Makes Call Center Technology Available at
No Charge to Organizations Affected by Terrorist Attacks

Technology Supports Home and Remote Call Center Agents for Companies That May Have Lost Existing Facilities

Melville, N.Y., September 14, 2001 – In the wake of the terrorist acts occurring on September 11^th, CosmoCom will provide its all-IP contact center software, CosmoCall Universe, at no charge to organizations needing to rapidly replace mission critical call center functions and/or deploy support hotlines associated with this tragedy.

CosmoCom’s past experience in rapidly setting up fully functional call centers in as little as a matter of days will provide these organizations with the means necessary to establish operations as quickly as possible.

Several of CosmoCom’s service provider partners, many of whom currently have existing capacity deployed in their networks that can be put into service immediately, have stepped forward to offer virtual contact center services in cooperation with us. In addition, several systems integrator partners are willing to provide the necessary integration and engineering work to support this effort.

If you believe you may benefit from this offer, or know of an organization that might benefit from it, please contact us via our website at www.cosmocom.com, by email at relief@cosmocom.com or phone at 631-940-4200.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com.