Rika Muraki
Takachiho Koheki Co., Ltd.
Tokyo, Japan
TEL: +81-3-3355-1189
FAX: +81-3-3357-5303
muraki@takachiho-kk.co.jp

Takachiho president Hidehiko Yamamura noted that CosmoCall Universe helps his company support the growing number of service providers, network providers and other businesses that rely heavily on IP-based applications and connectivity. "It also allows us to diversify and strengthen our offerings in the CRM market."

CosmoCom recently opened its Japan office to take advantage of the country’s status as the second largest call center economy in the world. CosmoCom’s expansion has been driven by the implementation of customer relationship management initiatives that are forcing the traditional call centers to evolve into next generation multimedia contact centers, enabling customers to reach companies via any medium they choose.

CosmoCom’s call center platform, CosmoCall Universe, connects businesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages e-mail and voice messages, all in a single, unified platform. CosmoCall Universe’s all-IP architecture is designed for high capacity, high availability operation, and global distribution. CosmoCom’s award-winning system is the only truly unified call center technology available today, a carrier-class system for service providers and large-scale end users.

The CosmoCom Japan office is located at Toyo-yushi Building, 4th Floor, Nihonbashi Kayaba-cho 3-3-6, Chuo-ku, Tokyo, 103-0025 Japan. The office can be reached by phone at +81-3-5649-6711 or by fax at +81-3-5649-6710.

Since its establishment in 1952, Takachiho Koheki has made it its mission to promptly introduce cutting-edge, world class products to the Japanese market, particularly in the electronics field, using marketing concepts suited to contemporary needs. Takachiho Koheki has six business areas such as Information network, Security, Mailing, Semiconductor, Industrial Components and Customer Service which identify the synergy between businesses, secure opportunities of profit and develops a dominant business using a balanced management strategy. For more information on Takachiho Koheki, please visit http://www.takachiho-kk.co.jp.

CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universeä , is a carrier-class system for ASPs and large scale end users that supports multimedia customer interactions via all channels – telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. The company’s mission is to maintain its technology and market leadership in the growing new generation call center market, with a focus on the increasing number of service providers offering call centers as a network-based, hosted application. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit http://www.cosmocom.com.