Media Contact(s) for CosmoCom:
Kathy Salt
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ksalt@enghouse.com

CosmoCom^™Inc and Web Call Center^® Conclude a Strategic Partnership for the Development of Multimedia Contact Centers in Europe.

Paris, 25 April 2001 - CosmoCom, Inc., the leading provider of new generation call center platforms, announced today that it has concluded a strategic partnership with Web Call Center^®, a new subsidiary of Call Center Alliance^®, dedicated to promote transactions on the Web and offer relations service applications accessed via: chat, Web callback, voice and data over IP. This agreement will enable Web Call Center® to rapidly deploy its European offer of outsourcing services using the CosmoCom unified industrial software solution.

A strategic alliance

"The role of our new subsidiary, Web Call Center®, is to implement customized multi-channel Contact Center solutions to allow companies to re-establish, via the Web, one-to-one contact with their clients and prospects. Greater use of on-line transactions in the European market will be conditional on a high level of interactivity of exchanges of the company with its contacts," declared Mr Bernard Caïazzo, Chair and Managing Director of Call Center Alliance®. "In this search, the CosmoCall™ Universe software solution was the only industrial response which has been tried and tested on the international market which we found satisfactory. The choice of this technological solution is just one of the many measures used by the CCA Group to confirm its position of European leader within the 2004 time frame."

"We are delighted by the choice of Call Center Alliance®, the 3rd largest French teleservices company, which has confirmed the timeliness of our ASP-oriented (Application Services Provider) strategy," stressed Mr Meir Yaniv, Senior Vice President International Operations of CosmoCom. "This selection is an additional endorsement of the quality of our technological solution which has already been favourably received in the United States, Europe and Asia."

For Mr. Marc Bidorini, Managing Director of Web Call Center® "The immediate availability of a powerful unified industrial solution is enabling us to confidently envisage a rapid gearing up of our services on the Web."

"This agreement aligns naturally with our strengths, with the project involving simultaneous European deployment in each country covered by the Call Center Alliance™ network : Germany, Belgium, Spain, Great Britain, Italy and Scandinavia – countries in which CosmoCom™ is already present," declared Mr Iraj Rezaian, Managing Director of CosmoCom® Southern Europe. "Call Center Alliance® will thus be able to use our European network of partners to provide fast integration of our solution in its CRMs."

About Cosmocom Inc.

CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universeä , is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels – telephone and internet, live and message-based, fixed and wireless – in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom’s large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com.

About Web Call Center ®

Web Call Center® is a new subsidiary of Call Center Alliance®. Its purpose is to develop customised solutions for multi-channel client contact centers (Email, Internet, Telephone, M-Business, Fax, Post, etc.). Web Call Center® wishes to develop one-to-one client relation services to increase the volume of business transacted online.

Since its creation in 1994, by its Chair, Bernard Caïazzo, Call Center Alliance® (CCA) has established itself as one of the French teleservices leaders. Simultaneously, the group has developed a European network, the keystone of its development strategy for the next years. The company was floated in the new market on 15 November 2000 and achieved a turnover of 200 MF in 2000, with 1100 employees. CCA now has 900 workstations in 5 French sites and 420 stations in London, in two sites. In 2000 Call Center Alliance™ won the award for the best company in its sector of activity.

For all additional information, please visit the site www.webcallcenter.fr.