FOR IMMEDIATE RELEASE

Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

ipVerse and CosmoCom Partner to Offer Unified
Contact Center Solutions to Carriers

CosmoCom Joins ipVerse Open Softswitch Alliance (OSA)

SAN JOSE, Calif. and MELVILLE, N.Y., Oct. 1 /PRNewswire/ -- ipVerse announced CosmoCom as the newest member of its Open Softswitch Alliance (OSA). CosmoCom, a provider of unified contact centers, will team with ipVerse to provide new revenue opportunities to their service provider customers. This will enable service providers to host call centers for their enterprise customers and offer location and media independent call center services with integrated telephony, web, chat and fax. Leveraging the open, standards-based interfaces of ControlSwitch, ipVerse's softswitch platform, service providers can take advantage of the revenue generating, IP-based contact center solutions being offered by CosmoCom's CosmoCall Universe(TM).

ipVerse has completed extensive interoperability testing between the ipVerse ControlSwitch and CosmoCom's CosmoCall Universe VOIP connection server (VCS), making IP-based unified contact center solutions available to its service provider customers. Service providers can now offer enhanced contact management features such as interactive voice response (IVR), web, e-mail, real-time reporting and live multi-media IP sessions to subscribers served through many different types of networks. This is made possible by the ipVerse ControlSwitch's unique ability to mediate between a variety of protocols such as media gateway control protocol (MGCP), session initiation protocol (SIP), H.323 and global PSTN/SS7 signaling variants.

"IP Call Center is one of the killer applications that will drive faster migration to softswitch based packet networks and we are glad to be working with CosmoCom in bringing their unified call center applications to our service provider customers,'' states R. Paul Singh, Vice President of Business Development, ipVerse.

"The difference between all-IP and legacy contact center technology is that all-IP technology is network-hostable,'' states Erik Laurence, Vice President of Marketing and Business Development, CosmoCom. "This means that network service providers now have an opportunity to introduce profitable new services to their business clients. Our partnership with ipVerse extends this opportunity to their service provider customers while providing further justification for the telecom industry's transition to converged networks.''

ipVerse works with OSA partners to demonstrate interoperability and engage in joint marketing and sales calls to simplify the vendor decision-making process for service providers and facilitate deployment of complete, working solutions. By partnering with leading vendors of media devices, application servers, back-office systems and systems integration services, ipVerse enables complete solutions that offer customers the flexibility to choose best-of-breed network elements for their next generation switching solutions.

CosmoCall Universe is a new generation call center technology that connects businesses and their customers worldwide in multimedia, multi-channel call centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCom's totally IP-based call center software allows customer service representatives to be located anywhere, and supports high capacity and high availability for the mission critical applications of service providers and large-scale businesses.

About ipVerse
ipVerse is the industry leading open softswitch provider that enables service providers to deliver new, converged voice-data services over packet-based wireline and wireless networks. The ipVerse ControlSwitch is a carrier-class application and call control platform that offers traditional toll, tandem and local (i.e. Class 4/5) voice services, as well as new, converged voice-data services. With its open, standards-based interfaces to media devices, application servers and back-office systems, the ipVerse ControlSwitch acts as an intelligent operating system for the new public network, empowering service providers to rapidly deploy multi-vendor solutions for revenue-generating services. ipVerse (www.ipverse.com) is headquartered in San Jose, CA and is privately funded by Kleiner Perkins Caufield & Byers, Norwest Venture Partners and Battery Ventures.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall Universe(TM), is a carrier-class system enabling service providers to offer, on a hosted basis, mission critical contact center applications to their clients. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless -- in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information about CosmoCom, please visit www.cosmocom.com.