CosmoCom Wins LISA Award for Customer Relationship Management

PC Magazine gives CosmoCall Universe top honors

MELVILLE, NY – May 7, 2002 – CosmoCom, Inc., the leading provider of IP (Internet Protocol) based call center solutions, has won the Long Island Software Awards (LISA) 2002 Award for Customer Relationship Management (CRM).

Presented by the Long Island Software and Technology Network (LISTnet), the LISA awards recognize excellence in software development by Long Island-based companies. The staff of PC Magazine judged this year’s awards.

"CosmoCom has worked to tightly integrate CRM functionality with CosmoCall Universe, our all-IP contact center platform. In fact, we have a number of customers who have integrated leading CRM software with our solution. This provides a full-featured contact center that leverages relevant customer data for improved customer service," said Erik Laurence, vice president of marketing and business development, CosmoCom. "We are honored that LISTnet and PC Magazine have recognized CosmoCall Universe as the top CRM solution."

CosmoCall Universe powers some of the leading contact centers worldwide. CosmoCall Universe connects businesses to their customers with multimedia, multi-channel options, including telephone, voice and video over the Internet, keyboard chat, IVR (Interactive Voice Response), voicemail and fax. This enables customers to interact with a business in their own preferred manner, either via live service or 24/7 Internet-based self-service. Additionally, customers may start with a self-service option then opt for live assistance over the Web.

CosmoCall Universe includes CRM integration features, allowing customers to provide CRM capabilities seamlessly linked to their call center service. Further, CosmoCall Universe allows service providers to offer to its customer base an integrated contact center with CRM features on a hosted basis. Sonera and outsourcer Syntone provide customer care solutions based on CosmoCom’s contact center platform integrated with Onyx CRM solutions.

CosmoCall Universe is also the IP contact center platform for British Telecom’s Contact Central call center solution. This all-in-one customer care package includes seamless integration of CosmoCall Universe with Siebel CRM software.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. CosmoCall Universe also enables service providers to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.