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  Media Contact(s) for CosmoCom:
Kathy Salt
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CosmoCall Universe Powers CRM-Enabled Hosted 
Contact Center Offering from Sonera Juxto

Juxto @Service integrates Onyx CRM with CosmoCom’s multi-channel contact center

MELVILLE, NY – June 26, 2002 – CosmoCom, Inc., a leading provider of IP (Internet Protocol) based call center solutions, today announced the integration of leading CRM (customer relationship management) applications with CosmoCall Universe for Sonera Juxto and its hosted multi-channel contact center offering. Called Juxto @Service, the solution integrates CRM applications from Onyx Software Corp. for comprehensive customer interaction management.

Based on CosmoCall Universe, Juxto @Service is a multi-channel contact center that enables customers to interact with a company via their own preferred means, either traditional or Internet-based. This includes phone, IVR (Interactive Voice Response), voicemail and fax as well as SMS messages, Web-form, email and interactive Web chat. From a single desktop, customer service agents are able to handle inquiries from all channels and respond back in the customer’s medium of choice. The integration of the Onyx Enterprise CRM platform gives agents access to valuable customer data, allowing them to provide personalized customer service.

"Sonera Juxto provides high-end enterprise class contact center services on a hosted basis for reasonable, pay-as-you-go rates," said Timo Pellinen, Senior Business Manager. "Juxto @Service can help mid-sized companies in need of an effective customer interaction system tip the scales for services on par or better than much larger competitors. Better yet, they don’t have to maintain or upgrade the system."

Sonera Juxto is an established ASP (application service provider) that delivers a range of business applications on a hosted or ‘leased’ basis over the Internet. Juxto @Service is the latest hosted offering from Sonera Juxto, providing affordable contact center services with full CRM capabilities.

"IP technology continues to raise the bar for customer service, giving customers the freedom to choose how they wish to interact with a business. CosmoCall Universe enables this through its all-IP contact center platform," said Meir Yaniv, vice president for global business, CosmoCom. "Sonera Juxto now brings that functionality to enterprise and mid-tier companies on a manageable hosted basis."

CosmoCall Universe forms the backbone of the Juxto @Service offering. An all-IP call center platform, CosmoCall Universe features multi-tenancy or the ability to host applications from multiple clients on a single server. This makes CosmoCall Universe ideally suited to hosted ASP solutions, while protecting hardware investments. Further, because it is all IP based, CosmoCall Universe integrates easily with other IP technologies, such as Onyx Enterprise CRM applications. CosmoCall Universe will be able to integrate future IP technologies as they evolve.

Onyx Enterprise CRM applications round out the offering with full access to historical client data, available to each customer service agent. Equipped with this customer-specific information, agents can better understand customer needs, detect cross-selling opportunities and make informed service decisions.

"The integration of the CRM platform with the call center provides a tremendous benefit to businesses who retain customers through better service. Customers also benefit from personalized service and a better understanding of their needs," said Scott Bledsoe, VP of Global Business Development, Onyx. "Sonera Juxto is delivering on that promise with an integrated solution that greatly improves service through historical customer information."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. CosmoCall Universe also enables service providers to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com.

About Sonera Juxto
The Sonera Juxto Group (www.sonerajuxto.com) aims to become a leading provider of application and management services, focusing on enabling wireless uses of application services. The company delivers managed mobility enabling applications and technologies as a service. Their services make it easier for companies to acquire, maintain and manage their IT infrastructure and to provide effective and efficient support for their mobile workforce. (Sonera Juxto is a wholly owned subsidiary of Sonera Corporation (HEX: SRA, Nasdaq: SNRA), and has operations in Finland and Sweden.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.