FOR IMMEDIATE RELEASE

  Media Contact(s) for CosmoCom:
Kathy Salt
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ksalt@enghouse.com

Port@l Launches Virtual Contact Center Provisioning Services 
Powered by CosmoCom 

CosmoCall Universe enables Port@l IP Contact to provide hosted contact center services worldwide

MELVILLE, NY – November 13, 2002 – CosmoCom, Inc., a leading provider of IP based contact center solutions, and Port@l, a UK-based provider of hosted contact center services, today announced Port@l’s Virtual Contact Center Provisioning via Managed Services, powered by CosmoCall Universe. As part of the Port@l IP Contact service, the Virtual Contact Center Provisioning solution will leverage its existing UK and offshore hosting facilities to provide modular contact center managed services to clients in any location through IP networks.

Port@l’s Virtual Contact Center Provisioning provides full contact center services on demand. This hosted, on-demand approach allows organizations to save on the initial investment of building an in-house contact center as well as the ongoing maintenance and technology upgrade costs. The Virtual Contact Center Provisioning service delivers the latest solutions and applications, allowing the organization to remain focused on customers and their needs.

"In today’s risk-averse climate, organizations are looking to continually improve their relationships while reducing the cost of service," said Ralph Jarmain, Port@l IP Contact’s technical director. "Organizations are able to deploy Port@l IP Contact’s solutions quickly and with minimal disruption to their existing operations, alleviating the risks normally involved in installing such technologies. Focus can be placed back on the client’s customer base to offer new products and services while ensuring that the organization remains competitive."

The Virtual Contact Center Provisioning solution is based on CosmoCall Universe 4, CosmoCom’s all-IP platform that connects businesses to their customers with multimedia, multi-channel options. Multimedia services from the CosmoCall Universe system are available as integrated and secure solutions encompassing telephony, interactive voice response (IVR), email, web-chat, web co-browsing, voice mail, predictive dialing, multimedia recording, customer relationship management (CRM) and knowledge management applications.

A number of significant carriers already incorporate the CosmoCall Universe solution for hosted contact center services. The Port@l approach is evolutionary, however, in that integrated applications and multimedia services are available as user selectable modules. More information is available at www.portalgroup.net.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next-generation capabilities for mission critical contact center applications. CosmoCall Universe supports multi-channel customer interactions via telephone and Internet, live and message-based, fixed and wireless -- in one high capacity, high availability, multi-tenant platform. CosmoCall Universe provides Contact Center On Demand services and also enables telcos to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com.

About Port@l Ltd
Founded in 2000 as pioneers in new generation hosted contact centers, Port@l focuses on providing flexible, cost-effective contact center solutions for the global market; combining the best of in-house and outsourced contact centers. The Group embraces Port@l Hosting, Port@l Net Services, Port@l IP Contact and Port@l Performance. It has significant experience in the global migration of large-scale projects for major corporations, among them Microsoft MSN, Amex, GMAC, 3Com, Philips and USRobotics. Headquartered in Cirencester, UK, the group benefits from a strong network of international partners. For more information about Port@l Ltd please visit www.portalgroup.net

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