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  Media Contact(s) for CosmoCom:
Kathy Salt
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CosmoCom Powers CRM-Enabled Contact Center Offering
From Takachiho Koheki and salesforce.com Japan

Takachiho Koheki and salesforce.com alliance targets Japanese market with comprehensive customer care solution based on CosmoCall Universe

Tokyo – November 18, 2002 – CosmoCom, Inc., a leading provider of IP-based contact center solutions, today announced the integration of its CosmoCall Universe contact center platform with Customer Relationship Management (CRM) applications from salesforce.com. Takachiho Koheki Company Ltd. (TK) and salesforce.com Japan are offering the CRM-enabled customer care solution in the Japanese market as part of a strategic alliance formed between the two companies.

CosmoCom provides Contact Center On Demand services, which combined with CRM form this new solution from TK and salesforce.com Japan. The integration of salesforce.com CRM services with the CosmoCall Universe contact center platform provides a fully hosted customer care system featuring a pre-integrated package of ACD, IVR and CRM. This all-in-one approach enables Japanese companies to bring customer care operations online more rapidly, at lower costs and with less effort than ever before. Conventional technology, on the other hand, requires multiple systems to be installed and interconnected on-site, requiring costly and time-consuming systems integration services and expertise.

"The IP-based technologies enabled this tight integration that brings together the salesforce.com platform, hosted in the U.S., with the CosmoCom platform hosted in Japan," said Erik Laurence, vice president of marketing and business development for CosmoCom. "A traditional Computer Telephony Integration (CTI) approach would have been very challenging, if not outright impossible. By contrast, CosmoCom’s all-IP technology enables XML-based Computer-to-Computer Integration (CCI), making geographic boundaries irrelevant."

The integrated solution not only allows Japanese companies to field telephone inquiries from their customers, but also supports full multimedia, multi-channel capabilities. This allows agents to respond effectively to Web chat, Web voice, Web video, SMS text messaging, email, voicemail and fax. Regardless of contact channel, all incoming inquiries are delivered to agents with the relevant salesforce.com screen pop and associated customer information.

Screen shots of the CosmoCall Universe/salesforce.com CRM integration can be seen at  http://www.cosmocom.com/pressroom/CorpImages.htm.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next-generation capabilities for mission critical contact center applications. CosmoCall Universe supports multichannel customer interactions via telephone and Internet, live and message-based, fixed and wireless -- in one high capacity, high availability, multi-tenant platform. CosmoCall Universe provides Contact Center On Demand services and also enables telcos to offer network-based routing and pre-routing services to their contact center customers. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards. For more information about CosmoCom, please visit www.cosmocom.com.

About salesforce.com Japan Corp.
In 2000 salesforce.com Japan Corp was jointly established by salesforce.com and SunBridge Corp. Salesforce.com builds and delivers customer relationship management (CRM) applications as scalable online services. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com customers include Autodesk, Arvato Services, Dow Jones Newswires, Ericsson Microelectronics, Fujitsu Technology Solutions, Kikkoman Corporation, Le Meridien, Paymentech, PMI Mortgage Insurance, Putnam Lovell NBF, Siemens, PT&D, Suntory Foods, Textron Fastening Systems, USA Today and Wachovia. For more information, visit www.salesforce.com

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.