CosmoCom Expands SIP Interoperability

CosmoCall Universe Supports Growing List of SIP Devices

MELVILLE, NY, December 2, 2002 — CosmoCom, Inc., the leading provider of IP-based contact center on-demand technology, today announced expanded interoperability of its contact center platform, CosmoCall Universe, with technologies based on Session Initiation Protocol (SIP).

CosmoCom’s SIP program, initiated in 2001, now includes support for a wider range of SIP-based devices. CosmoCom has achieved this level of interoperability through lab testing with VoIP infrastructure partners, field trials with selected customers and participation in the recent SIPit (SIP Interoperability Test) event at the VON (Voice On the Net) conference. At SIPit, CosmoCall Universe was able to successfully integrate with over a dozen other SIP-enabled technologies, including industry standard gateways, SIP phones (hard and soft), SIP proxy servers and SIP conference servers.

"SIP represents the future of voice over IP communications. As the leading provider of IP-based contact center on-demand infrastructure, it is important for our technology to interoperate with a comprehensive array of other SIP-based products," said Steve Dellutri, Chief Technology Officer for CosmoCom. "We want our customers to have confidence that CosmoCall Universe will support the SIP devices they plan to use. Our achievement here demonstrates our level of commitment to this technology."

SIP and Contact Center On-Demand

SIP is widely being adopted as the signaling standard of choice in today’s emerging IP-enabled telephone networks. As telcos continue to deploy revenue generating IP-based Contact Center On-Demand services to their portfolio of value-added, network-hosted offerings, the need for SIP is clear. SIP is generally viewed as more scalable, more robust and more flexible than the older H.323 standard.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom’s flagship product, CosmoCall Universe™, is a carrier-class system providing true next-generation capabilities for mission critical contact center applications. CosmoCall Universe enables telcos to provide Contact-Center-On-Demand services as well as network-based IVR and routing services to their contact center customers. CosmoCall Universe supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.