CosmoCom Wins Internet Telephony Product of the Year Award

CosmoCall Universe honored with prestigious award for fourth straight year

MELVILLE, NY — December 17, 2002 — CosmoCom, Inc., a leading provider of IP-based contact center solutions, has won Internet Telephony's Product of the Year award for the fourth consecutive year with its flagship CosmoCall Universe platform. The all-IP, carrier-class contact center platform is helping a growing number of service providers to deliver Contact-Center-On-Demand services to their business clients worldwide.

"CosmoCall Universe has the ability to reverse revenue drain for telcos and service providers with high-margin hosted contact center services. With CosmoCall Universe, telcos can take full advantage of their Next Generation Networks to deliver value-added customer care services that are in great demand," said Erik Laurence, vice president of marketing and business development for CosmoCom. "We are honored that Internet Telephony has recognized CosmoCall Universe and this lucrative opportunity for a fourth year in a row with its Product of the Year award."

CosmoCall Universe is a robust, highly flexible platform that enables service providers to build customer care offerings for business clients by offering multimedia, multi-channel contact center services on a hosted basis. The number of solutions based on CosmoCall Universe continues to grow as telcos and service providers take advantage of the hosted contact center opportunity to reach business customers.

An increasing number of outsourcing firms have built contact center offerings on CosmoCall Universe as well. Because it is fully based on IP, CosmoCall Universe enables flexible new outsourcing solutions that greatly expand the client options outsourcers can provide. New 'co-sourcing' and 'insourcing' solutions allow clients to leverage their own on-site agents while outsourcing the contact center infrastructure.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCom's flagship product, CosmoCall Universe™, is a carrier-class system providing true next-generation capabilities for mission critical contact center applications. CosmoCall Universe enables telcos to provide Contact-Center-On-Demand services as well as network-based IVR and routing services to their contact center customers. CosmoCall Universe supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. Headquartered in Melville, New York, with offices and distribution partners throughout the world, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

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CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.