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Contact Center Industry Awards for CosmoCall Universe

	CosmoCom's advanced contact center reporting application, CosmoDashboard™, has been awarded a 2010 IP Contact Center Technology Pioneer Award by Customer Inter@ction Solutions Magazine. The 2010 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service. “CosmoCom's innovative contact center reporting functionality, just like their whole all-in-one contact center suite, has been designed with the needs of the contact center market in mind and the potential of IP behind it making it worthy of an IP Contact Center Technology Pioneer Award,” said Rich Tehrani, CEO, TMC. Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July, 2010 issue of Customer Interaction Solutions magazine.

	Chunghwa Telecom, Taiwan’s leading telecommunications provider and long-time CosmoCom service provider partner, has received top honors from the Asia Pacific Customer Service Consortium (APCSC) in several categories including “Best Use of Technology of the Year 2009” for their government consumer voucher contact center powered by CosmoCall Universe (CCU). "We won the ‘Best Use of Technology of the Year 2009’ award from APCSC utilizing contact center technology provided by CosmoCom," said Ben Lin, Chunghwa's Director of Department of Customer Service. "We trusted CosmoCall Universe for the mission-critical Consumer Vouchers Contact Center for the Government of Taiwan. We were confident that the virtual contact center architecture could handle the extremely high volume of inbound calls from the citizens across the whole country of Taiwan." Read the press release

	CosmoHealth™, has won a prestigious 2010 Long Island Software Award (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA recognizes innovation and excellence in software development by Long Island-based companies. "Over more than a decade, we have won many dozens of awards for our core all-in-one, IP contact center platform. We are pleased that our healthcare contact center expertise is also being recognized with the highest honor of its kind in the region,” said CosmoCom CEO, Ari Sonesh, “We dedicate this award to our many healthcare customers who have helped shape CosmoHealth."

	For the eighth, straight year CosmoCall Universe™ has been named Product of the Year by by Customer Inter@ction Solutions Magazine. The Product of the Year Award winners for 2009 will be highlighted in the January 2009 issues of Customer Inter@ction Solutions magazine.

	CosmoCall Universe™ has been awarded a 2009 IP Contact Center Technology Pioneer Award by Customer Inter@ction Solutions Magazine for the ground breaking CosmoCall Universe (CCU) 6 IP Contact Center platform. "CCU 6 has been designed with the needs of the contact center market in mind and the potential of IP behind it making it deserving of this significant honor. Technology is the key to the success of any call center so it is my pleasure to recognize CosmoCom once again for bringing advanced, innovative technologies to market while providing high quality and superior applications,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. Winners of the IP Contact Center Technology Pioneer Award will be highlighted in the July, 2009 issue of Customer Interaction Solutions magazine.

	On May 5, Long Island businesses and institutions of all sizes gathered in Garden City, NY for the 2009 LISA award ceremony. The LISA (Long Island Software Award) recognizes excellence in a wide range of software products developed on Long Island. CosmoCom was proud to accept an award for its CosmoCall Universe 6 contact center platform. The LISA is sponsored by LISTnet (Long Island Software and Technology Network) whose objective is to promote Long Island as one of the national centers of excellence for Software and Technology solutions. As a successful and growing global software company that was founded on Long Island in 1997, CosmoCom is a prime example of the kind of regional development that LISTnet seeks to foster.

	For the seventh, straight year CosmoCall Universe™ has been named Product of the Year by by Customer Inter@ction Solutions Magazine. The Product of the Year Award winners for 2008 will be highlighted in the January 2009 issues of Customer Inter@ction Solutions magazine.

	CosmoCall Universe™, has again been named Product of the Year by Internet Telephony Magazine. A full list of Product of the Year winners will be published in the February, 2009 issue of Internet Telephony magazine.

	CosmoCom has taken home another “Best of Show” award from TMC's INTERNET TELEPHONY Conference and EXPO West 2008 in Los Angeles, CA. CosmoCom won in the "Best of Call Center 2.0" category . The INTERNET TELEPHONY Conference & EXPO Best of Show Award recognizes innovative products and solutions that were featured in the Exhibit Hall during the event. This designation serves to highlight the technological achievement and creative product features that set these winners apart from the rest of the crowd. INTERNET TELEPHONY magazine editorial staff evaluated the pre-show nominations, and met with vendors to inspect and review the displayed products on the first day of the Expo.

	Technology Marketing Corporation has recognized the CosmoCall Universe Contact Center platform with its prestigious TMC Labs Innovation Award for 2008. "CosmoCom prides itself on innovations with a purpose: to optimize communication between organizations and their customers," said Ari Sonesh, CosmoCom’s Chairman and CEO. "From our original patented work on the all-IP contact center architecture and universal queuing and routing, through every version and product improvement, including our latest advances enabling comprehensive contact center platform consolidation in the largest enterprises, we are working to make organizations more reachable and responsive, improve the customer experience, and make customer care more efficient and cost effective for companies on every continent." The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those representing a significant contribution to the industry.

	CosmoCall Universe has been recognized with a Communications Solutions 2007 Product of the Year Award for excellence in the advancement of voice, data and/or video communications. According to Rich Tehrani, TMC President and Group Editor-in-Chief, "CosmoCom has proven commitment to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

	On May 6, 2008 CosmoCall Universe was honored as a winner in the 2008 Annual Long Island Software Awards (LISA). By recognizing excellence in a wide range of software products, the LISA seeks to stimulate creative interaction among those engaged in software development and application on Long Island, and to give these activities a higher recognition.

	For the Sixth, straight year CosmoCall Universe™ has been named Product of the Year by Customer Inter@ction Solutions Magazine. “CosmoCom has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “For 10 years, Customer Inter@ction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements.” The Product of the Year Award winners for 2007 will be highlighted in the January and February 2008 issues of Customer Inter@ction Solutions magazine

	CosmoCall Universe™, has been named Product of the Year by Internet Telephony Magazine. “CosmoCom has proven they are committed to quality and excellence while addressing real needs in the marketplace. Internet Telephony is pleased to grant a 2007 Product of the Year Award to their CosmoCall Universe,” said Rich Tehrani, TMC President and Editor-in-Chief of Internet Telephony magazine. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from CosmoCom in the future.” A full list of Product of the Year winners will be published in the February, 2008 issue of Internet Telephony magazine.

	CosmoCom has been named a winner of a “Best of Show” Award at TMC's INTERNET TELEPHONY Conference and EXPO West 2007 in the "Best of Call Center 2.0" category in Los Angeles, CA. “These companies are pioneers and their products represent the cream of the crop in IP communications solutions. As the event grows, selecting Best of Show winners becomes more and more difficult as the solutions displayed on the exhibit floor become more and more impressive. Every product is worthy of distinction, therefore I can assure you that the companies and products on the list this year represent truly outstanding achievement,” said Rich Tehrani, president and group editor-in-chief of TMC. “Their contributions are why nearly 7,000 attendees turned out in Los Angeles to walk the exhibit floor.” The Best of Show awards are presented to companies unveiling the most impressive new products or new releases at the show. Each winner displayed and demonstrated their product on the INTERNET TELEPHONY Expo show floor.

	CosmoCall Universe™ has again been named to Deloitte’s prestigious Technology Fast 50 Program for New York. For the fifth time, CosmoCom was recognized as one of the 50 fastest growing technology, media, telecommunications, and life sciences companies in the area by Deloitte & Touche USA LLP, one of the nation’s leading professional services organizations. Rankings are based on the percentage revenue growth over five years from 2002–2006. CosmoCom’s increase in revenues of 238 percent from 2002 to 2006 earned it a spot in the Technology Fast 50 for New York. "As pragmatic buyers recognize the business benefits of IP Contact Center technology, they naturally turn to the leading provider with the most mature and field proven product, especially for the larger and more complex call center consolidation projects we specialize in," said Ari Sonesh, CosmoCom’s Chairman and CEO. "Our customers can benefit from our technology by implementing it themselves, or by working with one of the service providers who offer it on a hosted basis. Our growth is fueled by both of these market segments."

	CosmoCall Universe™ has been awarded a 2007 IP Contact Center Technology Pioneer Award by Customer Inter@ction Solutions Magazine. The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service. The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2007 issue of Customer Interaction Solutions magazine.

	On May 1, 2007 CosmoCall Universe was honored as a winner in the 2007 Annual Long Island Software Awards (LISA). By recognizing excellence in a wide range of software products, the LISA seeks to stimulate creative interaction among those engaged in software development and application on Long Island, and to give these activities a higher recognition.

	CosmoCom is pleased to be a winner of the BPONews 1st Indian Contact Center Solutions Awards for Best Solution for Hosted Platform. “The BPO (Business Process Outsourcing) market in India is growing at a double digit growth rate," says Ronald Rubens , CosmoCom VP for EMEA and India, "It provides India with a competitive edge as more and more back office and call center activities are being outsourced to India (including collections or even dental appointment reminders for patients in the United States). I am excited to see that CosmoCom has been named as the leading company in the BPO and Hosted Contact Center space and our product the BEST product for Hosted Contact Centers”.

	CosmoCom is pleased to be a recipient of the Call Center Magazine Product of the Year Award for 2007. The editors selected CosmoCom for its unique video call center functionality saying, "We applaud their commitment to the next generation of customer interaction modes"

	CosmoCom has been named a winner of a “Best of Show” Award at TMC's INTERNET TELEPHONY Conference and EXPO East 2007. CosmoCom was named "Best of Call Center 2.0" at the Ft. Lauderdale, Florida show “CosmoCom and their innovative product CosmoCall Universe, are a standout indication of why so many enterprise buyers, developers, resellers and service providers flock to INTERNET TELEPHONY® Conference & EXPO,” said TMC President and Conference Chairman, Rich Tehrani. “Their innovation and commitment to quality attracted many serious prospects who knew they'd find solutions in the CosmoCom booth that would help them in their businesses today.” The Best of Show awards are presented to companies unveiling the most impressive new products or new releases at the show. Each winner displayed and demonstrated their product on the INTERNET TELEPHONY Expo show floor.

	For the Fifth, straight year CosmoCall Universe™ has been named Product of the Year by Customer Inter@ction Solutions Magazine. “Customer Inter@ction Solutions is proud to bestow CosmoCom with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “CosmoCom has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.” The Product of the Year Award winners for 2006 will be highlighted in the January and February 2007 issues of Customer Inter@ction Solutions magazine

	CosmoCall Universe™, has been named Product of the Year by Internet Telephony Magazine. “INTERNET TELEPHONY is proud to bestow CosmoCom with a 2006 Product of the Year Award. Each year INTERNET TELEPHONY magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. “CosmoCom has proven they are committed to quality and excellence while addressing real needs in the marketplace. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.” A full list of Product of the Year winners will be published in the February, 2007 issue of INTERNET TELEPHONY magazine.

	CosmoCall Universe™ has again been named to Deloitte's prestigious Technology Fast 50 Program for the New York Region. For the fourth time, CosmoCom was recognized as one of the 50 fastest growing technology, media, telecommunications and life sciences companies in the area by Deloitte & Touche USA LLP, one of the nation's leading professional services organizations. Rankings are based on the percentage revenue growth over five years from 2001-2005. CosmoCom's five year revenue growth of 183 percent earned it this spot in the Fast 50 list. "Revenue Growth is a litmus test for every company," said Ari Sonesh, CosmoCom's Chairman and CEO. "But it takes a lot to make it happen. The hard work of our people has led to the increasing adoption of our unified customer communications platform by telcos and other enterprises," Sonesh continued. "This is the driving force behind our growth."

	CosmoCall Universe was honored as a winner in the 2006 10th Annual Long Island Software Awards (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA awards recognize excellence in a wide range of software products, and seek to stimulate creative interaction among those active in software development in the region and to give those activities a higher level of national recognition.

	CosmoCall Universe™ has again been awarded an IP Contact Center Technology Pioneer Award by Customer Inter@ction Solutions Magazine. "Customer Inter@ction Solutions realizes that technology is the key to the success of any call center, as we have been editorially covering call center technology for 25 years. We also realize that with new products and new categories of products in the call center space, it can be difficult for our readers to keep up with the latest and greatest products and services. This is why we launched the IP Contact Center Technology Pioneer Awards so we can highlight for readers the best of the best in this emergent technology that is saving call centers all over the world a great deal of time, effort and capital. We’ve chosen as winners the products with the most admirable feature sets and the best track records of dramatically improving the operations of today’s call centers." — Tracey Schelmetic

	CosmoCom is pleased to be a recipient of the Call Center Magazine Product of the Year Award for 2006. The editors who selected CosmoCall Universe for this award had this to say, "With more IP routing tools taking on greater responsibility beyond simply directing calls to call center agents, it's understandable why we were impressed with the latest version of CosmoCom's CosmoCall Universe, otherwise known as CCU 4.5."

	For the fourth, straight year CosmoCall Universe™ has been named Product of the Year by Customer Inter@ction Solutions Magazine. “Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. CosmoCom has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine

	CosmoCall Universe™, has been named Product of the Year by Internet Telephony Magazine. “Each year Internet Telephony magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. CosmoCom has demonstrated to the editors of Internet Telephony that its products or services are committed to quality and innovation while addressing the real needs in the marketplace,” said Rich Tehrani, Group Publisher and Editor-in-Chief of Internet Telephony. The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Internet Telephony magazine.

	On May 4, 2005, CosmoCall Universe was again honored as a winner in the 9th Annual Long Island Software Awards (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA awards recognize excellence in a wide range of software products, and seek to stimulate creative interaction among those active in software development in the region and to give those activities a higher level of national recognition.

	CosmoCom announced that Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® magazine (www.cismag.com) has named CosmoCom and Microsoft as the recipients of a 2005 IP Contact Center Technology Pioneer Award for the UniFrame offering. "TMC realizes that technology is the key to the success of any call center, and we have been covering call center technology since 1982. This is why TMC is offering this awards program, so we can judge the ‘best of the best’ in IP contact center technology," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "With the UniFrame offering, CosmoCom and Microsoft have demonstrated to the editors of Customer Interaction Solutions their innovative leadership in the burgeoning IP contact center industry, and their ability to deliver a superior, high quality solution," Tehrani continued. The IP Contact Center Technology Pioneer Award highlights can be seen in the March 2005 issue of Customer Interaction Solutions magazine.

	CosmoCom has won the contact center industry's top award for Best Multi-Channel Contact Center Solution in the 2005 ContactCenterWorld.com Members' Choice Awards. CosmoCom won the awards for Best Multi-Channel Solution in EMEA. These awards are unique as users vote for the winners and there are no judging panels. CosmoCom CEO Ari Sonesh commented, "CosmoCom has won many industry awards and we are proud of all of them. However, the unique value of the Member's Choice Award is that it is based on the judgment of customers and end-users. These are the judgments we value most highly. Therefore, the Member's Choice Award is a very special one for us."

	CosmoCom has been named for the third consecutive year to the prestigious Deloitte Long Island Technology Fast 50, a ranking of the 50 fastest growing technology companies in the area by Deloitte & Touche USA LLP, one of the nation's leading professional services firms. Rankings are based on the percentage of growth in fiscal year revenues over five years, from 1999-2003. CosmoCom grew 134% during this period. CosmoCom's CEO Ari Sonesh credits the company's triple-digit revenue growth to its innovative IP Contact Center On-Demand technology, which enables service providers to offer feature-rich, cost effective contact center solutions as a hosted service. He said, "CosmoCom understood early on the great potential of IP technology and the on-demand service model for the call center industry. We developed our IP-based hosted contact center solution based on this vision. Our strategy, to help service providers such as telecoms, IT outsourcers, and contact center outsourcers offer the most flexible and functional contact center solutions, has fueled our growth and helped make CosmoCom a consistent Fast 50 company."

	CosmoCall Universe™ has been named Product of the Year by Customer Inter@ction Solutions Magazine. It is the third straight year CosmoCom has taken the award. Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named CosmoCall Universe™ as a recipient of a 2004 Product of the Year Award. "Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. CosmoCom has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.

	CosmoCom has been selected as a member of FierceVoIP’s annual list of "The Fierce 15", honoring it as one of the top 15 emerging IP telephony companies for 2004. The Fierce 15 celebrates the spirit of being "fierce" – daring to be innovative and aggressive, even in the face of intense competition – and is awarded by FierceVoIP, an internationally recognized email newsletter covering the VoIP and Internet telephony industry. CosmoCom was selected from more than 300 VoIP companies based on company vision, revenue potential, quality of deals and partnerships, and competitive market position. "We were especially impressed by CosmoCom’s global leadership in hosted call centers and its impressive list of major telco customers," said John Edwards, Editor of FierceVoIP. "The use of IP to enable hosting is a very significant innovation in the call center market. CosmoCom’s participation in the premises call center market via major OEMs like BT Contact Central, and its ownership of key patents for the IP call center, also contributed to its selection as a Fierce 15 company." The list of Fierce 15 companies is available in on the FierceVoIP Web site at http://www.fiercevoip.com/archives/FIERCE_15_2004.asp.

	CosmoCom's CosmoCall Universe has been awarded the 2004 Internet Telephony Innovation Award. According to the awards announcement in the July 2004 issue of Internet Telephony, "If you want to see 'universal convergence' of voice, data, fax, and other communications methods, then you need look no further than the aptly named CosmoCall Universe, which is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, and multimedia recording..." "CosmoCom is very proud to have received this award, especially since it is granted based solely on how unique or innovative a particular product or solution is," said Ari Sonesh, CosmoCom's CEO. "We greatly appreciate the recognition, which should also go to our customers, who significantly influence the direction of our product development." To read more about CosmoCom's 2004 Internet Telephony Innovation Award, visit http://www.tmcnet.com/it/0704/TMCLabs.htm.

	CosmoCom has been named a winner in The Sixth Annual Users Choice Awards, sponsored by CRM Advocate. CosmoCall Universe™ was entered in the category of Call Center Routing. This is the second consecutive year that CosmoCom has won the Users Choice Award in this category. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. "CosmoCom is very proud to have been selected once again for a Users Choice Award," stated Ari Sonesh, CEO of Cosmocom. "We are very committed to our customers, and this award is evidence that we welcome the challenge of meeting their stringent demands." The Users Choice Awards were the first CRM awards to utilize the users as the judges to identify the products providing the most value. RealMarket was an original founder of the awards and now serves as the program administrator. "In these days where proving ROI is imperative, there is no greater testimony than this," stated Gary Lemke, President of RealMarket.

	On May 4, 2004, CosmoCall Universe was a winner in the 2004 Long Island Software Awards (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA awards recognize excellence in a wide range of software products, and seek to stimulate creative interaction among those active in software development in the region and to give those activities a higher level of national recognition.

	For the second year in a row, CosmoCom is proud to be ranked Number 1 on the Deloitte & Touche Long Island Technology Fast 50, a yearly ranking of the 50 fastest growing technology companies on Long Island. The 2003 Technology Fast 50 program recognizes and celebrates a region’s 50 fastest growing technology companies based on percentage revenue growth over a five-year period. Since its inception the Long Island program has gained local prestige and industry recognition, and now attracts ceremony. Receiving a Fast 50 listing is a quantum achievement and is quickly becoming a competitive benchmark within the technology community. CosmoCom enjoyed nearly 3000% growth in revenue between the years 1998 and 2003 to come out at the top of this year's list.

	CosmoCom has been named a winner in the Contact Routing category of The Fifth Annual Users Choice Awards, sponsored by CRMAdvocate. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were 106 product entries in multiple categories within: Sales, Support, Marketing and Contact Center Automation. Users Choice Awards were issued for products or services that scored tops in its category, had widespread voting and had at least three competitor products receive broad support. These criteria ensure that winners stand alone atop a competitive field. "It takes more than just a good product to create happy customers. These winners are obviously doing a number of things well to receive high praise from their customers" stated Gary Lemke, President of RealMarket .

	CosmoCom was named one of Long Island's Top 10 Fastest-Growing Technology Companies by KPMG. The award was presented at LISTnet's TechMelt LITE exhibition and conference.

	On May 6, 2003, CosmoCall Universe won the Long Island Software Awards (LISA) 2003 Award for Communications. Presented by the Long Island Software and Technology Network (LISTnet), the LISA awards recognize excellence in software development by Long Island-based companies. From Left to Right, Alexandr Denisov, Sr. Software Developer, Pavel Bochman, VP Software Development; Boris Skidan, Director Development; Leron Polani, VP Corporate Affairs; and Paul Strohmenger, CFO

	CosmoCall Universe™, has been named Product of the Year for by Communications Solutions Magazine for the fourth straight year.

	CosmoCall Universe™ has been named Product of the Year by Customer Inter@ction Solutions Magazine. It is the third straight year CosmoCom has taken the award. According to Customer Inter@ction Solutions® Group Editor-in-chief, Rich Tehrani, CosmoCall Universe was selected because it demonstrates true innovation which is the hallmark of Product of the Year winners.

	CosmoCom is pleased to be among the list of pioneers chosen by Pulver.com to be part of the pulver100 for 2002. The pulver100 includes private companies in the communications sector that have substantial real-world deployments and enjoy significant growth rates. The list seeks to include the companies that represent the future of the communications ecosystem. The value chain characterized by the companies listed below differs substantially from the vertically integrated telecom model of the last century. The companies prospering in the new environment have followed the computer and networking industry model with open interfaces, connectivity decoupled from services, and software decoupled from hardware.

	CosmoCall Universe™, has been named Product of the Year by Internet Telephony Magazine. It is the fourth consecutive year that CosmoCom has taken the award. "CosmoCom is a clear leader in the Customer Interaction Solutions sector of the IP telephony industry. We're proud to reward their hard work and innovation with a Product of the Year Award for 2002," said Rich Tehrani, president of TMC and group editor-in-chief of Internet Telephony.

	CosmoCom is proud to be ranked Number 1 on the 2002 Deloitte & Touche Long Island Technology Fast 50, a yearly ranking of the 50 fastest growing technology companies on Long Island. The Technology Fast 50 program recognizes and celebrates a region’s 50 fastest growing technology companies based on percentage revenue growth over a five-year period. CosmoCom enjoyed a remarkable 7,807.35% growth in revenue between the years 1997 and 2001 to come out at the top of this year's list.

	CosmoCom's CosmoCall Universe v4.3 has been awarded TMC Labs' 2002 Innovation Award. The award, announced in the September 2002 issue of Customer Inter@ction Solutions Magazine (a publication of TMC Labs), is bestowed upon products that are “set apart from their competitors due to one or more unique features,” and are "the most innovative products within the customer interaction space." CosmoCom, referred to by TMC as, "without a doubt...one of our most innovative winners", is honored to be among the recipients of this important industry award.

	CosmoCom's Next Generation Intelligent Network (NGIN) offering is highlighted in Customer Inter@ction Solutions' June 2002 issue and receives an Editors' Choice Award. The NGIN offering is designed to deliver a variety of intelligent routing features to IP-based next-generation networks (NGNs).

	On May 7, 2002, CosmoCall Universe won the Long Island Software Awards (LISA) 2002 Award for Customer Relationship Management (CRM). Presented by the Long Island Software and Technology Network (LISTnet), the LISA awards recognize excellence in software development by Long Island-based companies. The staff of PC Magazine judged this year's awards. "CosmoCom has worked to tightly integrate CRM functionality with CosmoCall Universe, our all-IP contact center platform. In fact, we have a number of customers who have integrated leading CRM software with our solution. This provides a full-featured contact center that leverages relevant customer data for improved customer service," said Erik Laurence, vice president of marketing and business development, CosmoCom. "We are honored that LISTnet and PC Magazine have recognized CosmoCall Universe as the top CRM solution."

	CosmoCall Universe™, has been named Product of the Year for "Best Multimedia Customer Interaction Platform" by Customer Inter@ction Solutions Magazine. It is the second straight year CosmoCom has taken the award. "Businesses today are looking to find effective solutions that can help them move ahead by providing tools that enhance operating efficiencies while improving quality, as well as assist them in the quest to retain current customers and gain new ones," said TMC president and group publisher Rich Tehrani. "CosmoCall Universe was selected by the editors of Customer Inter@cation Solutions™ and the engineers of TMC Labs™, because of the robust functionality it provides to contact centers and the vision it took to create such a new generation contact center application. CosmoCom is clearly leading the way to a better customer interaction experience."

	CosmoCall Universe™, has been named Product of the Year for "Best Contact Center Platform" by Communications Solutions Magazine for the third straight year. "The Product of the Year award, selected by the editors of Communications Solutions™ and the engineers of TMC Labs™, is given to those select products, such as CosmoCall Universe, that deserve the attention of forward-thinking organizations looking for the best solutions the industry has to offer," said TMC president and group publisher Rich Tehrani. "We are pleased to honor CosmoCom and their winning contact center solution platform, CosmoCall Universe, as they lay the groundwork for the next generation of communications solutions."

	CosmoCom was presented with "2001 Product of the Year" by Internet Telephony Magazine. CosmoCall Universe 4 was named as a winner in Internet Telephony’s Customer Interaction Solutions category. "CosmoCom is a clear leader in the customer interface sector of the IP telephony industry," said Rich Tehrani, president of TMC and group editor-in-chief of Internet Telephony. "We’re proud to recognize their hard work and innovation with a Product of the Year Award for 2001." According to Internet Telephony editorial director Greg Galitzine, CosmoCall Universe was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners.

	CosmoCom was awarded 'Best New Product' at the 6th Annual Irish Call Center Awards in Dublin, Ireland, on for the CosmoCall Universe solution. The prize was presented by the sponsor of the Best New Product or Service award, Kevan Williams, of Esat Business: "The winner of this category has developed superior next generation contact center technology," said Williams. "CosmoCall Universe addresses all facets of eBusiness customer care by integrating the three elements of the customer contact zone: customer care applications, contact centers and the web. The judges were further impressed with the international testimonials that accompanied the CosmoCall Universe entry."

	CosmoCom was honored, for the second time, with a Rising Star award from Deloitte & Touche’s Long Island Technology Fast 50 program. The Technology Fast 50 program recognizes and celebrates a region’s 50 fastest growing technology companies based on percentage revenue growth over a five-year period. The Rising Star award is given to those up-and-coming technology companies that have been in business for a minimum of 3 years but less than five years, and so do not yet qualify for the Fast 50 ranking, and whose revenues far outpace others in the industry. The award is based on percentage revenue growth over three years (1998-2000).

	CosmoCom was named Gold Best-in-Class winner for the Call Center Communications category in The Third Annual Users Choice Awards. The Users Choice Awards, sponsored by CUSTOMER Support Management magazine and RealMarket, is the only awards program in which customer relationship management (CRM) products/services are judged by the end user.

	CosmoCom has been recognized by Microsoft Corporation as one of five worldwide finalists, and the only North American finalist, in the Customer Relationship Management (CRM) Solution of the Year category in the fourth annual Microsoft Certified Partner Awards. Nearly 800 entries were considered for this award in twelve different categories. CosmoCom was selected because of its innovative use of Microsoft’s latest technologies, which offer clear benefits to customers. "It was an honor for us to receive so many amazing business applications of our products," said Ian Rogoff, vice president, Worldwide Partner Group at Microsoft, "but CosmoCom clearly stood out among the many high-quality entries we received."

	On May 3, 2001, CosmoCall Universe was named BEST OVERALL software product at the Long Island Software Awards (LISA). The Long Island Software Awards Program, presented by LISTnet (Long Island Software and Technology Network), was created to celebrate the strength and diversity of the software industry on Long Island. By recognizing excellence in a wide range of software products, the awards seek to stimulate creative interaction among those active in software development in the region and to give those activities a higher level of national recognition. In addition to winning the overall best award, CosmoCall Universe also won for best Customer Interactive Management software

	CosmoCall Universe has been awarded Product of the Year in the Category of Customer Contact Solutions by Communications ASP magazine. The awards honor the very best products and services in the hosted communications space. CosmoCall Universe has been deemed "a solution that is one of the essential building blocks of a hosted communications offering."

	CosmoCom has been presented with the Willy -- 2001 Award for Outstanding Achievement for a Communications Solution by SellMoreNow.com for its CosmoCall Universe all-IP, call center platform solution. Recipients of the Willy awards are those companies who provide the most outstanding products for salesforce and customer-care operations.

	Once again CosmoCall Universe, has been named " Product of the Year" by Communications Solutions magazine. Communications Solutions award winners were those who, “lay the groundwork for the next generation of communications solutions." The publication awarded its honor to CosmoCall Universe in the category of Interactive Commerce - Customer Relationship Management (CRM).

	CosmoCall Universe was named "2000 Product of the Year" by Customer Inter@ction Solutions magazine. Recipients of the Customer Inter@ction Solutions "Product of the Year" award were those who have “furthered the contact center/CRM industry,” according to the editors. CosmoCall Universe received the publication’s award in the Contact Center Platform category.

	CosmoCom was presented with "2000 Product of the Year" by Internet Telephony Magazine. The award was bestowed upon companies that have exhibited “vision, leadership, and attention to detail,” according to its editors. CosmoCall Universe was named as a winner in Internet Telephony’s Customer Contact/Interaction Solutions category.

	CosmoCom was honored on October 3, 2000 with a Rising Star award from Deloitte & Touche’s Long Island Technology Fast 50 program. The Rising Stars represent up-and-coming companies that have been in business for a minimum of three years but less than five years. The Technology Fast 50 program recognizes and celebrates a region’s 50 fastest growing technology companies based on percentage revenue growth over a five-year period (1995-1999). Because CosmoCom has been in business for less than five years, the company was not eligible to be ranked as one of the Fast 50 ranked for their-five year revenue growth. However, the company’s 5,257 percent revenue growth between 1997 and 1999 was a number of times higher than that of even the top-ranking companies cited for their five-year growth rates.

	CosmoCom was awarded TMC Labs Innovation Award 2000 for its unified IP Customer Interaction Management (CIM) solution, CosmoCall Universe. The award, announced in the September 2000 issue of C@ll Center CRM Solutions Magazine (a publication of TMC Labs), is bestowed upon products “that demonstrate raw innovation, unique features, and significant contributions to the contact center industry,” and have made the “most impact on the contact center industry in the past 12 months.”

	CosmoCom, Inc., the leader in Internet Protocol (IP) contact center technology, announced that the company's flagship product, CosmoCall Universe, received a Best of Show award from Customer Support Management at the August ICCM/CRM (International Call Center Management/ Customer Relationship Management) 2000 show in Chicago. The honor solidifies CosmoCom’s position as the only unified platform for any eCRM project

	CosmoCom received a double dose of special recognition in May, 2000, when it was named Long Island’s Fastest Growing Software Company by the LISTNet (Long Island Software and Technology Network) and also acknowledged as one of the region’s top ten largest software developers by Long Island Business News. The Fastest Growing Software Company award, presented at the Long Island Software Awards, was given to CosmoCom in recognition of its 2,282% revenue increase. CosmoCom also ranked ninth in a Long Island Business News list of the 36 largest software developers on Long Island based on the number of employees in CosmoCom’s Melville, NY headquarters.

	Frost & Sullivan, an international market consulting and training company, has given CosmoCom, Inc. its 2000 Market Engineering Entrepreneurial Company Award for demonstrating superior entrepreneurial ability in the Web-Enabled Call Center Markets. According to Frost & Sullivan, CosmoCom was selected based on CosmoCall Universe and its business and marketing plan. “CosmoCom has earned industry-wide recognition during 1999 for CosmoCall Universe,” says Frost & Sullivan industry business manager Alpa Shah. “Consequently, the company has earned investor confidence as the product recognizes growing adoption for information technology helpdesks and diverse e-commerce industries, including banking and finance.”

	CosmoCom was awarded a Computer Telephony Expo Spring 2000 Best of Show designation by Computer Telephony magazine for its “unique IP-centric call center solution, CosmoCall Universe.” Announced in the magazine’s April, 2000 issue, Best of Show awards are given to exhibitors whose products represent creative strides in specific areas. Candidates are evaluated in terms of both product functionality and presentation on the show floor. Citing the CosmoCom exhibit at CT Expo, the magazine made special mention of “CosmoCall Universe’s ability to operate in an ASP environment.”

	CosmoCall Universe, has been designated “Product of the Year” by Computer Telephony Magazine. Announced in the December, 1999 issue of Computer Telephony, “Product of the Year” was awarded to solutions that best satisfied three criteria: technical elegance, clear market direction and real-world value. According to John Jainschig, Editor-in-Chief of Computer Telephony¸ award recipients are “products and services whose underlying mechanisms are clean, straightforward, emblematic of purpose, and locked to the powerful engine of emerging standards.”

	CosmoCall Universe, has been designated “Product of the Year” by C@ll Center CRM Solutions magazine. The Product of the Year Award is given to companies considered by the magazine’s editors to be the developers of “innovative products and services that have furthered call center/CRM technology”.

	CosmoCall Universe, has been named Product of the Year by Internet Telephony magazine. According to the magazine’s editors, the Product of the Year award was presented to companies who are “looking ahead, leading the charge, and laying the groundwork for the next generation of global telecommunications.” Candidates were evaluated for both innovation and their contribution to the growth of the Internet telephony industry. CosmoCall received the award in the Web-enabled Call Center Solution category.

	CosmoCall Universe, has been named Product of the Year by Communications Solutions magazine. The award was presented to outstanding solutions in one of four major categories: corporate solution, customer contact, enabling technologies and next-generation networks/services. CosmoCall Universe received its award as a Web Contact Center in the customer contact category.

	CosmoCall Universe has been selected for the Editors' Choice Award from Internet Telephony magazine.

	CosmoCall Universe has been awarded Call Center Solutions 1999 Editors' Choice.

	CosmoCom was named to the Top 500 Firms in the Competitive Telecommunications Marketplace by Telecom Business Magazine.

	The Long Island Software Awards, presented by LISTnet (Long Island Software and Technology Network), recognize excellence in software development. They seek to stimulate creative interaction among Long Island software companies, and to give those activities more regional and national recognition. CosmoCall was recognized for Outstanding Achievement in the Telecom Category. CosmoCall was also awarded the LISA for Overall Best Product.

	CosmoCom has won Call Center Magazine's Editors' Choice award for CosmoCall 2.0. Call Center Magazine's "Editor's Choice" awards are given to exceptional call center products after they have undergone an evaluation by the magazine's editorial staff. Products are deemed deserving of the award if they serve to enhance the call center environment or make call center managers more effective in their jobs. The award represents the best in today's call center technology.

	CosmoCall was a runner up at the Spring '99 Voice on the Net tradeshow, in Pulver's Cool Apps contest. CosmoCall won in the category 'Public Network Enhanced Services Applications'.

	Facts Online named CosmoCom a "hot" technology company. To qualify, a company must have received new investments or made major acquisitions. In addition, a company must have national presence or potential.

	CosmoCom received the "Early Stage Honor Roll" award by the Harvard Business School Club of New York.

	CosmoCall has been awarded 'Product of the Year' from CallCenter Magazine.

	CosmoCall has been awarded 'Product of the Year' from C@ll Center Solutions in the category "Multimedia ACD - Media-independent ACD".

	This award was presented at CeBIT98 to Siemens Business Services for their MMIB set-top box which CosmoCall is part of.