European Subsidiaries of CosmoCom™, Inc. and Point Information Systems Form Technology Alliance To Enhance CRM Solutions

Paris May 23, 2000 – The French-based European subsidiaries of CosmoCom™ Inc., the leader in unified contact center technology, and POINT Information Systems, a worldwide provider of advanced Customer Relationship Management (CRM) solutions, announced today the formation of a technology alliance to develop value-added, interactive e-CRM solutions.

As part of the alliance, CosmoCom’s CosmoCall™ Universe multimedia IP based communication platform will be integrated with POINT Information Systems’ e-CRM products to increase functionality and potential applications. As a result, users of POINT platforms will be able to develop e-Client Care multimedia functions that can simultaneously handle voice, data and video over IP in real time. Using a single customizable platform, POINT customers will be able to deploy virtual interactive IP contact centers to manage each channel of client contact – telephone, fax, Web and e-mail.

“As one of the largest and fastest growing markets in Europe, success in the French marketplace is essential if we are to achieve our aggressive growth and expansion plans, said Steve Kowarsky, executive vice president, CosmoCom. “This alliance increases our visibility and market penetration in Southern Europe and will help us continue to grow as we capitalize on new opportunities.”

"The implementation of CosmoCall™ Universe constitutes a new functional and application building-block for our CRM solution,” said Mr. Laurent Bidart, regional manager Southern Europe for POINT Information Systems. “This will enable us to provide a global packaged solution with significant added value. Soon our CRM solution will provide a unique display and a split of client data as well as interactive management of all the multimedia applications on the market. Clients will benefit directly from this partnership as the quality of our solutions will be enhanced even further.”

About POINT
Founded in 1989, POINT Information Systems, Inc. is a worldwide provider of advanced customer relationship management solutions that enable organizations to merge their sales, marketing, customer care, and back office functions to form an integrated, enterprise-wide customer interaction platform. Point has offices in Atlanta, Boston, Chicago, Dallas, Dublin, London, Munich, Paris, San Francisco, Singapore, Melbourne, and Sydney. Additional information on POINT is available at www.pointinfo.com or via email at info@pointinfo.com.

About CosmoCom, Inc.
CosmoCom, Inc. ( www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a spring, 2000 report by international marketing consultants Frost & Sullivan.

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