| The following collateral
material is available about CosmoCall Universe™. You will need Adobe Acrobat
Reader™ to view and print the files. |
|
CosmoCall
Universe for Enterprises - Overview of the benefits of Unified
Customer Communications and Consolidation 2.0 via CCU for Enterprises
(361 kb)
Company
Overview
- Corporate overview including the "CosmoCom Advantage" (239 kb)
Product
Overview -Overview of CosmoCall Universe product offering (137 kb)
Contact
Center On-Demand™ for Service Providers - A New Opportunity for Network Service
Providers (1,127 kb)
Technology
Overview - Overview of the CosmoCall Universe Architecture (720 kb)
Video
Call Center/IVVR
- Overview of Video Call Center and Interactive Voice and Video (IVVR) features and functionality (709 kb)
CosmoCall
Universe Multi-Tenancy Features - Overview of how Multi-Tenancy
features and benefits for Service Providers of Hosted Call Centers
(973 kb)
CosmoTracker
- Overview of CosmoCom's optional interaction history module (357 kb)
CosmoCorder
- Overview of CosmoCorder features (320 kb)
CosmoDesigner
- Overview of CosmoDesigner Service Creation Environment features (336 kb)
CosmoDialer
- Predictive Dialer Overview (1.2mb)
CosmoConnector
- CosmoConnector CRM Integration Tool Overview (234 kb)
CCU + CCF 2008
- Brochure produced by Microsoft for CosmoCall Universe / CCF offering
(756 kb)
CosmoVantage™ - Contact Center On-Demand Market Success Program (361 kb)
CosmoCall
Universe ACD Server
- Overview of ACD features and functionality (252 kb)
CosmoCall
Universe VoIP Connection
Server
- Voice over IP Connection Server Overview (1,157
kb)
CosmoAgent
Overview - Overview of CosmoAgent features and functionality (338 kb)
CosmoCall
Universe Message Connection Server
- Overview of Message Connection Server features and functionality (141
kb)
NGIN
- Intelligent Routing - Overview of CosmoCall Universe Next Generation
Intelligent Network
features with a focus on Intelligent Routing (196 kb)
IP
Integration (IPI) - IPI enables graceful, investment-preserving
evolution from a telephone-only, circuit-switched environment (PBX) to an
IP-based, multimedia contact center. (201 kb)
CosmoCall
Universe OMAP and Integration
Overview
- Overview of integration and administrative tools in CosmoCall Universe
(329 kb)
CosmoCall
Universe WebCaller
- Overview of WebCaller chat and multimedia features (454 kb)
Microsoft
CRM and CosmoCall Universe - Complete Contact Center with
Integrated MS CRM and CosmoCall Universe (1.1 mb)
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