The following collateral material is available about CosmoCall Universe™.
CosmoCall
Universe for Enterprises
Overview of the benefits of Unified
Customer Communications and Consolidation 2.0 via CCU for Enterprises
CosmoCom
Overview
Company overview
CosmoCom Advantage
Learn about the "CosmoCom Advantage"
Product
Overview
Overview of CosmoCall Universe cloud-based virtual contact center platform
Contact Center
On-Demand™ for Service Providers
Benefits of offering cloud-based contact center as a service
CosmoHealth™
Contact center solutions for Healthcare Enterprises
CosmoHealth Proactive™
Outbound ProActive Outreach Healthcare Contact Center
Video
Call Center/IVVR
Overview of Video Call Center and Interactive Voice and Video (IVVR)
features and functionality
Also watch the Video Call Cente/IVVR video
CosmoCall
Universe Multi-Tenancy Features
Overview of how CCU's Multi-Tenancy features benefit Enterprises and Service
Providers
CosmoTracker
Overview of CosmoCom's optional interaction history module
CosmoCorder
Overview of CosmoCorder features
CosmoDesigner
Overview of CosmoDesigner Service Creation Environment features
CosmoDialer
Predictive Dialer Overview
Contact Center Reporting
CosmoCall Universe Real-time and Historical Reporting and Performance
Analytics
Also watch the CosmoDashboard Contact Center Reporting video
Also watch the CosmoAnalyst Contact Center Analytics video
CosmoConnector
CosmoConnector CRM Integration Tool Overview
CCU Integration with RightNow CRM
Overview of how CCU integrates with RightNow CRMCCU Integration with Salesforce.com CRM
Overview of how CCU integrates with Salesforce CRMCCU Integration with Microsoft Dynamics CRM
Overview of how CCU integrates with Microsoft DynamicsCCU Integration with Microsoft Lync (OCS)
Overview of how CCU integrates with Lync