Better Contact Center Integrations  - CosmoCom Webinar

Improve Your Customer Experience with Better Integration of Communications and Information

Many of today's enterprises with dispersed contact center operations and numerous, often incompatible legacy applications, suffer from incomplete integrations. This hampers agents and frustrates customers. Integrating the two major facets of any customer care organization -- the information and the communication platforms -- to improve agent efficiency and the customer experience, is a major challenge to contact center success.

On Thursday, February 7, 2008, InformationWeek, CosmoCom and Microsoft presented a webinar called "Improve Your Customer Experience with Better Call Center Integration of Communications and Information" that helped attendees learn how to meet this challenge. CosmoCom's Consolidation 2.0 strategy unifies the communication platform, and Microsoft Customer Care Framework 2008 integrates the business applications. Learn the benefits of these individual solutions and how they work together to enhance the customer experience, accelerate deployment of contact center applications and reduce implementation and operations costs.