CosmoCom provides Tier 3 and 4 support as defined in the industry standard four tier model.

Three support plans are available:

• 24x7 Platinum Plan - This is the gold standard, featuring access to our specially trained personnel 24 hours per day, 7 days per week, 365 days per year. This plan features fastest response times with teams assigned specifically to your account.
   
• 24x7 Gold Plan - This is the most common plan, featuring access to our specially trained personnel with pre-defined response times 24 hours per day, 7 days per week, 365 days per year.
   
• 8x5 Silver Plan - This is our basic plan, and features access to our team during business hours.

All of the above plans provide access to the latest software updates, fixes and improvements.