CosmoCall Universe Training - Class Schedules

Below you will find a list of upcoming classes. Schedules are subject to change. Class space is limited. Please check with your CosmoCom sales representative for class availability. 

Unless otherwise indicated:

• All courses are held Oakbrook Illinois, USA
• Courses begin at 9:00 am and end at 4:30 pm

NOTE: The Tier 1 and 2 Support courses are for focused training of your CosmoCall Universe System Support staff, other courses: Customization, Deployment are specific to individual customer needs and are scheduled upon request to the CosmoCom training department.

Updated November 10, 2011

CCU Basic Operations - Tier 1 Support (2-Day)
Nov 7 – 8 (NOTE: Monday - Tuesday) in Oak Brook, Illinois (near Chicago)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Nov 9 (NOTE: Wednesday) in Oak Brook, Illinois (near Chicago)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Nov 10 (NOTE: Thursday) in Oak Brook, Illinois (near Chicago)

CCU Dialer (1-Day)
Nov 11 (NOTE: Finish by 3:30pm) in Oak Brook, Illinois (near Chicago)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Nov 14 – 17 (NOTE: Monday - Thursday) in Oak Brook, Illinois (near Chicago)

CCU Basic Operations - Tier 1 Support (2-Day)
Jan 23 – 24 (NOTE: Monday - Tuesday) in Oak Brook, Illinois (near Chicago)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Jan 25 (NOTE: Wednesday) in Oak Brook, Illinois (near Chicago)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Jan 26 (NOTE: Thursday) in Oak Brook, Illinois (near Chicago)

CCU Dialer (1-Day)
Jan 27 (NOTE: Finish by 3:00pm) in Oak Brook, Illinois (near Chicago)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Jan 30 – Feb 2 (NOTE: Monday - Thursday, finish by 3:00 pm on Thursday) in Oak Brook, Illinois (near Chicago)

CCU Basic Operations - Tier 1 Support (2-Day)
Mar 12 – 13 (NOTE: Monday - Tuesday) in Oak Brook, Illinois (near Chicago)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Mar 14 (NOTE: Wednesday) in Oak Brook, Illinois (near Chicago)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Mar 15 (NOTE: Thursday) in Oak Brook, Illinois (near Chicago)

CCU Dialer (1-Day)
Mar 16 (Finish by 3:00pm) in Oak Brook, Illinois (near Chicago)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Mar 19 – 22 (NOTE: Monday - Thursday, finish by 3:00 pm on Thursday) in Oak Brook, Illinois (near Chicago)

CCU Basic Operations - Tier 1 Support (2-Day)
May 14 – 15 (NOTE: Monday - Tuesday) in Oak Brook, Illinois (near Chicago)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
May 16 (NOTE: Wednesday) in Oak Brook, Illinois (near Chicago)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
May 17 (NOTE: Thursday) in Oak Brook, Illinois (near Chicago)

CCU Dialer (1-Day)
May 18 (NOTE: Finish by 3:00pm) in Oak Brook, Illinois (near Chicago)

CCU Maintenance and Support - Tier 2 Support (4-Day)
May 21 – 24 (NOTE: Monday - Thursday, finish by 3:00 pm on Thursday) in Oak Brook, Illinois (near Chicago)