We realized early on that we needed the intelligent routing capabilities of a call center to manage our calls. We looked at what other hospitals and medical centers were doing; we talked with the Gartner Group and with other call centers. We selected CosmoCom because it’s an enterprise-scale platform that can handle many different departments. Their clients are satisfied with the product’s performance and CosmoCom’s support. Over the next year, we’ll replace all the phones in all of our clinics with one system."
-- Chief of Staff to the Executive Vice President for Health Affairs, University of Kentucky Medical Center

Consider CosmoCom when looking to support large, multisite, virtualized contact centers as well as shared centralized infrastructure, while still allowing management control at the individual department or group level."
-- Gartner 2007

The contact center is our lifeline to our clients. CosmoCom gives us a blended environment with phone, email, and online chat, helping us integrate our products and deliver them in multiple ways to help meet the various needs of our members."
-- Vice President of Information Technology, Gordian

CosmoCall Universe has unmatched power and flexibility. It is the most complete IP-based contact center solutionand the best for multi-tenant operations like ours. Not only can CosmoCall Universe consolidate multiple locations into one virtual contact center, but it can host many virtual contact centers as tenants on a single platform. It integrates all the various contact channels into one system, unifying customer communications for maximum competitive efficiency, and its open software architecture made the integration with our existing services a very quick and easy process."
-- Gustavo Zaiantchick, Director, Direct Talk

Customer contact management is becoming more virtual and unified, expanding beyond the domain of traditional telephone call centers. In shaping its new release to help enterprises meet the challenge of dynamically matching customer contact resources with quickly changing customer demand, CosmoCom shows keen awareness of this trend and raises the bar for the industry."
--Art Rosenberg, principal analyst, The Unified-View

Organizing our operations around one intelligent communications platform is the best way to get every call to a professional who can address a patient’s issues with the care they need, when they need it. We see the intelligence and flexibility of the CosmoCall Universe system as an important element of our quality of care and of our patient experience."
-- RN, manager of medical call center services, University of Kentucky Medical Center.

In the battle for customer loyalty, the quality of customer communication is more and more important. Successful organizations need access to the best available communication technology...CosmoCom’s technology enabled us to create what we are confident will be a winning offering..."
-- Marcel Otto, Managing Director of KPN Newtel Essence

The environment of call center operations in Korea is rapidly changing into a type of integrated IP-based contact center. Cosmo-One is in tune with this trend. It is an all-IP multi-channel platform that offers superior value to customers in terms of function, performance, support and price when compared to conventional telephone call center solutions."
-- Kim Yo-dong, President, KT Networks

We searched for a solution that offered the best service to our market and found that CosmoCom’s advanced technology is perfect for us and our customers."
-- Eiji Matsuoka, President, Feel Ltd.

We've known CosmoCom ever since they were founded in 1996 to develop one of the first IP-based ACD systems in the industry...Even then, they had a remarkably complete vision for applying what we now know as unified communication (UC) technology to customer communications"
--Art Rosenberg, principal analyst, The Unified-View

Time-specific, one-to-one direct marketing requires our clients to reach their customers with the right message via the right channel at the right time. We chose CosmoCall Universe because of its flexibility in operating across email and telephony straight out of the box."
--Simon Verdon, Business Development Manager, K2 Group

CosmoCom's open architecture made it the ideal selection for the ACD and IVR component of Contact Central. With CosmoCall Universe, we were able to provide a very robust integration with the other components of Contact Central. This gives small and medium sized companies access to a degree of interoperability between ACD, IVR and CRM that would otherwise be available only from high-priced systems integrators."
--Product Manager for BT Contact Central

CosmoCom has the right product in the right market at the right time. Furthermore, CosmoCom is the most responsive organization that I have ever had the pleasure to work with - bar none!”
--Frank Shaffer, BT Global Services

They were the most responsive vendor I have had in twenty-plus years in telecommunications.”
--Frank Shaffer, BT Global Services (BT Ignite), in Telephony Magazine Interview

CosmoCom is the only company that got it right!”
--Deutsche Telekom T-Systems

CosmoCom has the right solution at the right time for Network Service Providers.”
--Microsoft

We searched for a carrier-grade contact center product because several of our major telco customers were looking for such a platform. We chose CosmoCom because we recognized it as the best contact center platform for carriers, and also because some of our customers requested CosmoCom by name. CosmoCom’s support of our partnership has been exemplary, and we look forward to a great future working with them."
--Herberto Macoto Yamamuro , NEC do Brasil

Datamonitor has long recognized CosmoCom as an IP call center technology innovatory. It is not surprising that they are a leading provider of hosted contact center platforms to telcos, since IP is a key enabling technology for the hosted model. They are also an important participant in the premises market through their OEM relationship with BT Contact Central, one of the best selling IP call centers in the UK. The broad claims of their latest patent can only strengthen CosmoCom's position as a player to be reckoned with in the growing IP call center segment."
 -- Senior Analyst, Datamonitor

CosmoCom's CCOD platform is also ideal for our internal needs as a full service outsourcer. CosmoCall Universe is inherently virtual. It allows us to quickly and easily locate agents anywhere…We can even work with agents at home. This opens up opportunities… "
 -- Etay Cohen, CEO, Bezeq Online

We chose CosmoCom after doing a thorough evaluation of all available technology providers. We have big plans for this venture, and we wanted to be sure that we were building our service on the right foundation. We are confident that we've found the best technology, and also that with CosmoCom we have a supportive partner who understands that our success is their success."
-- Kent Charugundla, CEO, Eagle ACD

The CosmoCom alliance offers clear advantages for MS CRM"
--Louis Columbus, AMR Research Senior Analyst

For fully hosted IP-architected call center solution...In terms of installed base, the leading provider of this technology in EMEA is CosmoCom"
--Datamonitor

…incumbent participants are developing IP capabilities to combat the competitive threat posed by pure IP participants such as Cisco and CosmoCom”
--Frost & Sullivan

We selected CosmoCom against much larger and better known competitors after much evaluation and rigorous testing. The system fit right in to our IP-over-Satellite topology, and its flexible and customizable multi-tenant architecture makes it ideal for our needs.”
--David Hershberg, CEO of Globecomm