White Paper: Multi-Tenancy for Network-Based Hosted Call Centers

Network-based hosted call centers help businesses meet the growing demand for multi-media access to their call centers without the capital investment and operational challenges of building and operating their own system. For the service provider, this demand presents an excellent opportunity to offer revenue-generating applications that attract and retain customers to their other communication services. But how can service providers ensure their customers the flexibility, control, and security they need to run their businesses, while at the same time generating profits for themselves?

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