Speaker
Don Van Doren
 Don
Van Doren is president of Vanguard Communications, a leading
independent consulting company. Founded in 1980, Vanguard helps
clients achieve business goals through more effective customer
interactions. The firm's consultants work with traditional call
centers, web-based systems, and self service capabilities. Their
projects include assessments and recommendations, business process
design, technology planning and selection, IP infrastructure
planning, self-service design, and a variety of other customer
contact projects. Vanguard also helps clients plan for the
increasing convergence of applications, technology, and business
processes that will fundamentally alter the way companies work in
the future.
Don provides overall corporate direction for Vanguard, and also
works on client assignments in strategy, design, and use of new
processes and technology. He contributes articles and columns to
several communications publications and speaks at many industry
conferences. Prior to founding Vanguard, he worked for several
systems integration companies.
Don has a B.A. from Yale University and an M.B.A. from the
University of Michigan. Contact Don at
dvandoren@vanguard.net,
and visit Vanguard at
www.vanguard.net.
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