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	On-Demand WEBINAR Do's and Don'ts of Successful Virtual Contact Center Implementations CosmoCom and BenchmarkPortal present this informative on-demand webcast on what you should and shouldn't do when implementing a virtual call center. View On-Demand Now

	FREE ON-DEMAND WEBINAR Best Practices for Planning a Multi-Site Call Center Deployment In this webinar on Multi-site Contact Center Deployment, ContactBabel founder Steve Morrell shares key findings from their research and CosmoCom will explore best practices for achieving good results, and details of successful migrations to virtual contact centers in both mid-size and large-size operations. View On-Demand Now

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	New Horizons in Telehealth Learn more and view now

	Call Center Consolidation 2.0 in Practice How enterprises are implementing and benefiting from Consolidation 2.0. Consolidation 2.0 means consolidating the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components and with the overall Information Technology environment. It sounds good in theory, but is it really practical? In this Webinar, we’ll present several case studies of major enterprises, including Global 2000 companies, that successfully implemented consolidation 2.0. We’ll discuss the reasons they chose this approach, how they built their solutions, the problems they solved, and the benefits they realized. View Now

	Hosted Contact Centers Driving New Revenues for Outsourced Providers Find out more and view now

	Meeting the Telecom Customer Care Challenge Reducing Costs and Enhancing Service with IP-Based Virtual Call Center Find out more and view now

	Why Contact Center On-Demand? The Bright Future of a New Service Delivery Model Find out more and view now

Events

MORE ON-DEMAND WEBINARS