According to the magazine’s editors, the Internet Telephony Product of the Year award was presented to companies who are “looking ahead, leading the charge, and laying the groundwork for the next generation of global telecommunications.” Candidates were evaluated for both innovation and their contribution to the growth of the Internet telephony industry. CosmoCom received the Internet Telephony award for CosmoCall Universe in the Web-enabled Call Center Solution category. This year’s recipient list also recognized notable high-tech leaders such as Siemens, Cisco, Microsoft, 3Com, Motorola, Ericsson, Nokia, and Lucent Technologies.

Communications Solutions’ Product of the Year award was presented to outstanding solutions in one of four major categories: corporate solution, customer contact, enabling technologies and next-generation networks/services. CosmoCall Universe received its Communications Solutions award as a Web Contact Center in the customer contact category. 

The Product of the Year awards were announced in the January 2000 issues of the respective magazines, each of which is published by Technology Marketing Corporation (TMC).

"As the industry matures, we're finding more than just products and services on the market -- entire solutions are being offered," said TMC president and group publisher Rich Tehrani. “These magazines initiated their Product of the Year award programs to help our readers sort through the vast proliferation of new products and services in the marketplace. The Product of the Year awards, selected by the magazines’ editors and the engineers of TMC Labs, is given to those select products, such as CosmoCall Universe, that deserve the attention of forward-thinking organizations looking for best-of-breed solutions. We are pleased to honor the Product of the Year winners today, as they lay the groundwork for the next generation of communications solutions."  

“CosmoCall Universe is in the forefront of a sweeping trend to literally humanize the Web and facilitate customer interaction with eBusiness,” remarked Stephen R. Kowarsky, Executive Vice President of CosmoCom. “CosmoCall Universe is the most complete and integrated system of its kind, and the only system that meets the high capacity, high availability, and worldwide distributed operating requirements of the non-stop global economy. We welcome this recognition of our contribution from Internet Telephony and Communications Solutions, publications that are playing a major role in conveying the meaning and importance of eCare to the marketplace.”

About TMC
Technology Marketing Corporation (TMC) ( www.tmcnet.com) of Norwalk, Connecticut, produces Communications Solutions EXPO and INTERNET TELEPHONY EXPO. Since its inception in 1972, TMC has produced industry-leading trade magazines, events and Web sites in high technology and telecommunications. Communications Solutions EXPO is sponsored by Communications Solutions, C@LL CENTER CRM Solutions and INTERNET TELEPHONY magazines. INTERNET TELEPHONY EXPO is sponsored by INTERNET TELEPHONY and Communications Solutions magazines.

About CosmoCom, Inc.
CosmoCom, Inc., ( www.cosmocom.com) developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed call centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax. CosmoCall’s pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity, and system availability. CosmoCom has received an array of awards since its founding in 1995. Headquartered in Long Island, New York, the company also maintains offices in New York City and the United Kingdom.

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All referenced product names are trademarks of their respective companies.