MELVILLE, N.Y., October 30, 2000 - CosmoCom, Inc. announced today the general availability of CosmoPhone 2000, a significant software enhancement for CosmoCall Universe, its leading IP contact center platform.

CosmoPhone 2000 is a central component of the CosmoCall agent software that provides an integrated IP-based voice and video capability. The use of the PC as a single appliance for information and communication has been a hallmark of CosmoCall from the beginning. CosmoPhone 2000 brings the quality and ease-of-use of the one-appliance, one-connection, solution to a new level. This approach is especially beneficial to CosmoCom’s ASP customers because it makes agents completely location independent and supports the fully distributed call center model ASPs require.

CosmoPhone 2000 integrates seamlessly into the agent Graphical User Interface (GUI), enhancing voice quality on the agent desktop for both telephone and PC-to-PC Internet calls. The result is a significant improvement in both agent productivity and overall ease-of-use for voice/video services in both Internet and telephone interactions.

CosmoPhone 2000 conforms to the H.323 protocol, the standard addressing video communication on Local Area Networks, making it compatible with other industry standard H.323 devices and software.

Ken Landoline, Vice President and Director of Telecommunications Research at the Robert Frances Group, says, “Because this unified architecture is built from the ground up, there are no point solutions to integrate. Pure IP architecture means one connection to all contacts - telephone, IVR, voice and fax messages, chat and e-mail, VoIP, and video - can be fully installed in your call center from day one. With this latest enhancement to CosmoCall Universe, the notion of contact center agents handling voice and video calls over a pure IP network is no longer futuristic - it’s happening today.”

About CosmoCall Universe
CosmoCom’s eCustomer communication platform, CosmoCall Universe, connects eBusinesses and their customers worldwide in multimedia sessions via the Internet and the telephone, and also manages email and voice mail messages, all in a single unified platform. Live online customer care is the next major Internet trend, and CosmoCall Universe supports it with an IP-based contact center architecture designed for high capacity, high availability operation, and global distribution. The award-winning system surpasses all existing call center technologies in capacity, availability, and scope with revolutionary next-generation architecture. The only truly unified contact center technology available today, CosmoCall Universe is both an end-user solution and an ASP-proven platform for service providers.

About CosmoCom, Inc.
CosmoCom, Inc. (www.cosmocom.com), the industry leader in unified contact center technology, enhances Customer Relationship Management for both eBusiness and the traditional brick-and-mortar enterprise with a patented, IP-enabled platform that supports human interaction - both live and message-based - throughout the business transaction cycle. Headquartered in Melville, New York, with offices throughout North America and Europe, CosmoCom has received an array of awards for its next-generation eCare technology and holds a 50% share of the United States IP-ACD market - twice the market share of its nearest competitor - according to a Spring 2000 report by international marketing consultants Frost & Sullivan.