Unified Patient-Provider Communications

Quality Communication is the Very
Foundation of Quality Healthcare

Healthcare providers are using telehealth to support high standards of care and cost reduction, because telehealth creates efficient, effective personal interactions between caregivers and patients. But large health care campuses typically encompass many separate patient communication operations, and compartmentalized, uncoordinated care is often reflected in compartmentalized, uncoordinated communication systems and telehealth systems.

Unified Patient-Provider Communications (UPPC) consolidates these diverse operations into a single platform, reducing costs and creating a consistent, unified patient experience that strengthens the bonds of trust between provider and patient and supports positive outcomes. UPPC provides a unified environment for all telehealth interactions. It supports intelligent queuing and routing of calls and telehealth sessions, and it interoperates with Electronic Health Records (EHR) to deliver timely, accurate information with every call. UPPC makes telehealth a managed environment and an integral part of the EHR system.