Advanced IP Contact Center Technology from CosmoCom. Our core product, CosmoCall Universe™ is a unified IP contact center suite that includes multi-channel ACD, e-mail response, IVR, CTI, predictive dialing, multimedia recording, interaction history and administrative tools.

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CosmoCom Advantage

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News about CosmoCom and Call Center Technology


CosmoCom Announces CosmoCall Universe
Version 5.2
May 5, 2008. Read...

CosmoCom Names Brazilian Integrator GPlus as Channel Partner for CosmoCall Universe Enterprise Contact Center Platform
Apr. 28, 2008. Read...

CosmoCom Taps Alan Mitchell as Vice President for Mobile Solutions
Mar 19, 2008. Read...

Michael Adolphy to Head Sales for CosmoCom in UK, Ireland and South Africa
Feb 28, 2008. Read...

CosmoCom Provides Guidance for Improved Customer Experience & Cost Reduction in Contact Centers
Feb 5, 2008. Read...

University of Kentucky Implements CosmoCom at Multiple Call Centers
Jan 23, 2008. Read...

Gordian Selects CosmoCom for Health Care Contact Center
Dec 12, 2007. Read...

CosmoCom Selected as Microsoft Launch Partner for Customer Care Framework 2008
Dec 4, 2007. Read...

KPN Introduces On-Demand Contact Center in Benelux Based on CosmoCom Platform
Nov 29, 2007. Read...

CosmoCom Gets US Patent for Key IP Call Center Methods
Sep. 20, 2004. Read...


Press Releases | News

 
CosmoCom is the global leader in Consolidation 2.0 – the all-IP contact center strategy for the largest and most complex enterprise requirements. CosmoCom technology enabling Consolidation 2.0 is available as a premise-based solution within the enterprise, and as a service from top global service providers hosting it.

See what Consolidation 2.0 means to you:

Contact Center Consolidation Solutions For Enterprises - Click for more...
Next Generation Services Platform for Service Providers
Use CosmoCom's flexible and open software to build the world's best private-label customer interaction management packages

 
Contact Center Consolidation 2.0

Call Center 2.0/IT Expo
Sept 16 - 18, 2008
Los Angeles, CA, USA
Details...
VoiceCon San Francisco 2008
Nov 10 - 13, 2008
San Francisco, CA, USA
Details...
    Webinar Recordings 
View recordings of our past Webinar events
including "Hosted Contact Center for Outsourcers", "Contact Center On-Demand" and "Telecom Customer Care"

 


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