Free Software Helps CosmoCom Introduce CosmoCall(TM):  Internet Software Technology for Contact-Enabled Applications

HAUPPAUGE, NY --December 10, 1997

CosmoCom has released it’s first software product, CosmoCall, aimed at revolutionizing the way business is conducted on the Internet by allowing any Web site or other network application to become contact-enabled to permit live communication between agents and customers.  CosmoCall is a complete software solution for customer contact that supports both Internet and Telephone communication, and brings the special benefits of multimedia, application integration, and collaborative computing to Internet callers.

CosmoCom is making CosmoCall Lite available FREE to any and all companies interested in contact-enabling applications on their own Web sites. This is not a free beta or a time-limited release that will expire. This is a real freeware product for use by up to three agents simultaneously, allowing help desks, call centers, electronic retailers and others to experience the business advantages of operating a Web site that integrates live, multimedia communication and collaboration between customers and agents.  A fully featured version of CosmoCall is available for purchase from CosmoCom.

CosmoCall provides in-context, live assistance to help desk customers. Contact-enabled customers won’t have to describe what’s on their screens. Agents will already knows what’s wrong, because they are informed with all available context information when they receive the call.  Even more important, agents can collaborate with the caller’s computer, diagnosing and fixing the problem before the caller’s eyes, while explaining to the caller what they are doing.

The impact of CosmoCall on a help desk is win-win -- agents are more productive, and customers are more satisfied.  CosmoCall also makes agents location-independent. Anywhere they can connect a multimedia PC to the Internet, they can do their job.

CosmoCall also facilitates electronic commerce, easing the insecurity many customers feel when conducting business over the Internet, especially when purchasing high-ticket items. Live communication offers the personal touch that is missing from e-commerce today.   And with CosmoCom’s push technology, sellers can show while they tell, improving their sales performance dramatically.

For further information, visit CosmoCom’s Web site at www.cosmocom.com. CosmoCall will be demonstrated at Internet World, December 10-12, 1997 at New York’s Javits Center, booth 2913.