TECHRESOURCE Team adding IP to telephone support osmoCom and IHS Helpdesk Service have partnered to bring two new dimensions to help-desk operations. Using CosmoCom's newly developed CosmoCall software, IHS customers will be able to benefit from IP network-based communication and desktop sharing during help-desk calls. "CosmoCall is a revolutionary, software-based IP call-center technology that works as either a complete alternative or a seamless adjunct to traditional telephone call centers," said Eric Rabinowitz, president of IHS, which provides help-desk insourcing and outsourcing. "We are confident that many of our customers can use CosmoCall to improve the efficiency and productivity of their help desks." Allowing the user and the support representative to share the desktop and communicate over IP should reduce the number and length of live help-desk calls. Such collaboration should also help support reps solve problems faster. All of these outcomes would result in less frustration on both sides of the help-desk line. To learn more about CosmoCall, check out http://www.cosmocom.com/ or http://www.ihshelpdesk.com/.