 | |
|
| |
| |
| Thur, January 14, 1999 | 
|
|
| |
|
| |
|
|
Support Stock Index
(SSDEX) | |||
|
SSDEX |
71.23 9120.93 2276.89 1212.19 |
-0.58 -228.63 -39.92 -22.21 |
-0.81% -2.51% -1.75% -1.83% |
|
Company |
Close |
Change |
Percent |
|
Astea
|
2 13/32 |
9/16 |
30.51% 1.46% 1.20% 1.00% 0.13% 0.00% 0.00% -0.15% -1.75% -2.07% -2.11% -2.17% -2.20% -2.50% -3.02% -3.09% -3.40% -3.70% -4.28% -5.07% -11.84% |
ServiceWare
Solution of the Day
HDI Tip of the
Day
Organize schedules. Schedules are essentially
forecasts of who needs to be where and when. They should lead to getting
the right people in the right places at the right times. Call Center
Management on Fast Forward, by Brad Cleveland and Julia Mayben
|
This is a free service of Real Market Research. If you enjoy "The Support Report," please feel free to forward it to others. You may also register your colleagues using the form below by filling in their email address and choosing which version they'd like to receive. Thank you! |
| Plain Text version (choose this if you're not sure)
|
| HTML
version (requires HTML-capable mailreader) |
CosmoCom Brings Live Customer Service to the Internet
CosmoCall 2.0, a virtual call center, integrates Virtual ACD, Interactive Voice Response (IVR) and Unified Messaging to enable complete routing and blending of any incoming telephone or Internet (H.323) call, voice fax, or email message. The system allows any company, and especially those engaged in electronic commerce or customer support, to operate a scalable call center using Internet.
NextPoint Networks Delivers Service Level Management
NextPoint Networks today announced the latest version of NextPoint S3, a performance and service level management software suite for networks and applications. NextPoint S3 features enhanced navigation, performance, and reporting to provide intuitive service level management capabilities.
eShare Technologies Announces iChat Transition Program
eShare Technologies announced a transition program for customers of Acuity's iChat products. Responding to Acuity's decision to discontinue its core chat product, eShare's Transition Program offers iChat customers the confidence that they can maintain technology currency with their chat applications into the future. Under the special offer, iChat customers, for a limited time, can purchase all configurations of eShare Expressions for a reduced price.
Sykes Enterprises Teams With AT&T Labs To Test New Call Center Technology
Sykes Enterprises, Incorporated and AT&T Labs today jointly announced a trial of an new call center technology called Wide-area Internet Sales Link or WISL(SM) service. Sykes will be able to create a virtual call center that enables technicians and supervisors to perform the routine office functions from a remote location using WISL service. AT&T's network automatically routes calls between the call center and a remote worker's location, while an Internet link forwards customer data and performs call controls, such as transfers, screen pops and conferences.
ICT Group Announces Alliance With Nextlink
ICT GROUP, INC. announced today that it has established an alliance with NEXTLINK Interactive, under which ICT GROUP and Nextlink will offer each other's call processing products and services bundled as a single-source call processing solution for existing and prospective customers, and develop joint products and services. Nextlink provides interactive communications services that use interactive voice response, voice recognition, Internet and related technology.