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CosmoCom Releases CosmoCall 2.0 Bringing Live Customer Service to the Internet
  http://www.cosmocom.com/press-release20.htm

(1/18/99)  Complete live customer service has come to the Internet with the release of CosmoCall Version 2.0, an enterprise-strength Virtual Call Center developed by CosmoCom. CosmoCall is a totally IP-based solution, which allows companies to provide efficient, cost-effective support to their web-based self-service programs. Because CosmoCall converts telephony calls into IP calls, CosmoCall centers can blend calls so that agents can queue and answer real-time inquiries such as Internet chat and Voice over IP in real-time, while simultaneously queuing and answering voice mail, fax and email inquiries. This allows call centers to answer live or electronic calls in whatever order they want. This product takes full advantage of MS Net Meeting, Back Office, NT Server, IIS and Exchange technologies.

By: LISA DICKSTEEN,  MANAGER MARCOM
This is a Company milestone, achievement, or award