|
(3/22/99) Using the latest in virtual call center
technology created by CosmoCom, Inc. and the Interactive cataloging
technology of Dimension 11, Accurate Screw Machine (ASM)--designer
and manufacturer of precision, factory direct, electronic component
fasteners--will provide a live customer service / tech-support link
as a value-added feature of its online catalog.
“Virtual IP-based call center technology will further strengthen
Accurate Screw Machine’s ability to meet its customers’ needs. We
are confident that the ability to deploy live customer support such
as text-chat or Internet telephony will enhance the customer
relationship and therefore overall customer satisfaction,” said Ari
Sonesh CosmoCom’s president and CEO.
Dimension 11 has embedded the CosmoCom technology, a CosmoCall
button, into the advanced database application it has created for
the Accurate Screw Machine Web Site at www.accuratescrew.com.
| 
