Web-Enabled Call Center
Products
CosmoCall Universe
Cosmocom, Inc.
300 Wheeler Rd.
Hauppauge, NY 11788
Ph: 631-851-0100
www.cosmocom.com
- New version of CosmoCom’s call center software, with a focus on
high availability for Internet and PSTN callers, as well as ACD
intelligence.
- Offers scalability to 8,000 agents for 50,000 simultaneous calls and
messages, with an average processing rate of 200 call arrivals per
second. Uses clustering, disk redundancy, hot swapping, and N+1 server
redundancy for performance.
- Provides communication transport security for servers and agents
through MSMQ, as well as HTTPS and SSL for secure caller data
communications.
- H.323 compliant, the Universe supports E1 and Euro ISDN interfaces
as well as IVRs.
This is an excerpt from
the article 'Web-Enabled Call Center
Products' that appear s
in the November 1999 issue of Internet
Telephony Magazine.
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