The Customer Relationship Management Daily Report
"The Support Report"
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| Stock Index | ||
| RealMarket | 100.67 | 3.15% |
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| Dow Jones | 11,028.40 | -0.46% |
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| Aegis | 7/8 | - 1/32 |
| APAC Tel | 3 3/16 | 5/16 |
| Applix | 16 3/4 | -1 3/16 |
| Aspect Tel | 13 15/16 | 13/16 |
| Astea | 2 5/8 | - 1/8 |
| Clarify | 47 | 3 1/4 |
| Convergys | 20 5/16 | 7/16 |
| Datawatch | 1 1/8 | - 1/16 |
| Davox | 13 7/16 | - 1/8 |
| Edify | 13 1/32 | 1/32 |
| EIS Intl | 3 1/16 | 1/16 |
| Firstwave | 3 7/16 | 1/16 |
| Genesys | 37 1/2 | 0 |
| ICT Group | 7 | - 1/8 |
| IMA | 7 1/4 | - 7/16 |
| Inference | 3 1/16 | - 1/16 |
| InterVoice | 12 3/8 | - 1/16 |
| Melita | 9 25/32 | - 1/32 |
| Mustang | 4 3/4 | - 3/16 |
| Onyx | 14 1/2 | 1/4 |
| Pegasystems | 8 1/8 | - 3/16 |
| Peregrine | 39 | 2 1/16 |
| Periphonics | 29 1/2 | 1/16 |
| Precision | 13 1/8 | - 15/16 |
| Primus | 25 3/4 | 1 1/8 |
| Remedy | 27 3/4 | 1 3/16 |
| SalesLogix | 20 | 2 1/16 |
| Siebel | 75 25/32 | 1 7/16 |
| Silknet | 42 1/8 | 3 1/8 |
| SITEL | 5 1/16 | 7/16 |
| Sykes | 28 5/8 | 4 1/16 |
| Syntellect | 2 1/16 | - 3/32 |
| Teletech | 13 7/8 | - 1/2 |
| Vantive | 9 3/4 | 15/16 |
| West Tel | 12 5/16 | 5/16 |
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| As of close 9/10/99 | ||
How to: Prevent users from entering invalid data into a table in
Access 2000.
HDI Tip of the Day
Goal setting will also help you control
stress. Stress management is a gradual process of changing habits and
behaviors, and this sort of change doesn’t come easily. You don’t just get
up in the morning and decide, “Today I am going to be in total control of
stress”. By approaching stress management as a series of personal goals
you’ll break it down into manageable pieces. And, by deciding what you
will change in your life, you’ll be taking personal control and
responsibility for your own well-being. – Managing Stress – A Guide for
Support Professionals, by Karen Eberhardt
| Today's News |
TCS AutoPilot Offers Small Call Centers Workforce Management Solution
TCS Management Group introduced TCS AutoPilot, a workforce management outsourcing program that provides small call centers, those with 200 or fewer agents, with hardware, software and consulting services without the cost and long-term commitments associated with installing a workforce management package. For a one-time startup fee ranging from $5,000 to $8,000 and a monthly payment based on the number of call center agents employed, an AutoPilot team of experts creates work schedules while customers maintain control of schedule assignment and day-to-day management tasks
Ventix Delivers Self-Support Solution
Ventix Systems Inc will announce the availability of Ventix SmartBridge, an application context management solution. Ventix SmartBridge extends The Ventix System’s self-support solution to enable automatic recognition of a customer’s location within enterprise applications, including Web-based, ERP, and common desktop productivity applications, to provide access to relevant information and to appropriate experts for completion of business transactions.
ChannelWave Announces Version 3.0 of Its Partner Relationship Management (PRM) Solution
ChannelWave Software, Inc. announced ChannelWave 3.0 which leverages Internet technologies to help companies work more efficiently and effectively with their resellers. The ChannelWave 3.0 product includes new modules that extend the suite of PRM applications to support the lifecycle of channel management operations. Capabilities now include partner plan creation and implementation, partner profiling, one-to-one publishing, closed-loop lead management, partner sales tools, and forecasting of sales, partner recruitment, and products.
Periphonics at Lufthansa Cargo Provides Information in Four Languages
Periphonics has installed a multi-lingual Interactive Voice Response (IVR) system at Lufthansa Cargo, AG, a wholly owned subsidiary of Deutsche Lufthansa, AG. Headquartered in Frankfurt, Germany, the company moves cargo on 16 Lufthansa Cargo-owned freighter aircraft and on the parent company's scheduled and charter flights to 450 destinations worldwide. The Periphonics system, known as ASTRIT, an acronym for Automatisches Sendestatus und Fluginformationssystem or Automated Tracking and Flight Information System, can process calls in any one of four languages: German, Italian, English or French. With a capacity to handle 40,000 calls per month during peak periods, ASTRIT processes an average of 20,000 calls monthly.
Web-Enabled Call Centers Grow Up with Cosmocall Universe
CosmoCom, Inc. announced the availability of CosmoCall Universe, the next generation of its IP web-enabled call center software. CosmoCall Universe now provides high availability for seamless integration of Internet and telephone callers, and automatic distribution intelligence that blends live calls and messages.
Gazelle Systems Helps Restaurants Market
Gazelle Systems has created a way to turn cash registers into data capture tools, extending customer acquisition strategies beyond the daily special. With the release of Gazelle F/S, the company builds on its proven customer identification, profiling, tracking and market segmentation program by enabling plug-n-play integration into existing POS systems. The new Gazelle F/S software helps restaurateurs manage credit card tracking, loyalty programs, gift certificate and pre-paid gift card sales as well as corporate or house accounts.
Remedy Rewards GE Capital and Berry College
At Remedy Corporation's annual Remedy Users' Group (RUG) conference, customers were rewarded for their innovative use of Remedy applications. This year's ``Best Results'' story winner is Joe Hishon, a solutions architect for GE Capital IT and uses Remedy AR System as a means to track incidents and as a front-end to many automation tasks. This year's ``Most Unique'' application winner is Denise Hutchinson, computing and technology customer services manager for Berry College in Rome, Georgia which used Remedy's Help Desk application to build a centralized IT organization to provide computer support for the entire academic and administrative community.
Banks Resets with Courion
Courion Corporation, announced that Courion’s Password Courier has been licensed by Texas' largest public bank to automate and secure password resets and changes. Bank United’s employees will now be able to change and reset their passwords to Windows NT, NetWare and Mainframes – even if locked out of their accounts.
Syntellect Completes Stock Repurchase
Syntellect, Inc. announced that it has completed the planned repurchase of stock. Syntellect's Board of Directors voted to authorize the repurchase of 1.5 million shares of the Company's currently outstanding Common Stock in November of 1998.
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