ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <!-- saved from url=(0042)http://www.realmarket.com/ssdex021500.html --> <HTML><HEAD><TITLE>RealMarket Today! (02/15/2000)</TITLE> <META content="text/html; charset=unicode" http-equiv=Content-Type><!--************************************************************** --><!--*** THIS ISSUE: http://www.realmarket.com/ssdex021500.html *** --><!--*** IF YOU ARE READING THIS, YOUR MAILREADER AND THIS HTML *** --><!--*** MESSAGE ARE INCOMPATIBLE. YOU CAN SUBSCRIBE TO THE *** --><!--*** TEXT VERSION AT http://www.realmarket.com/request.html *** --><!--*** YOU CAN UNSUBSCRIBE FROM THIS HTML VERSION BY SENDING *** --><!--*** A BLANK MESSAGE TO $subst('Email.UnSub') *** --><!--************************************************************** --> <META content="MSHTML 5.00.3103.1000" name=GENERATOR></HEAD> <BODY aLink=#000033 bgColor=#fffbf0 link=#000033 vLink=#000033> <TABLE border=0 cellPadding=0 cellSpacing=0 width=770> <TBODY> <TR> <TD bgColor=#000033 width=185> <CENTER><FONT color=#f5f5dc face=Arial size=1>Tuesday, February 15, 2000 </FONT></CENTER></TD> <TD bgColor=#000033 width=15>&nbsp;</TD> <TD bgColor=#000033 height=60 width=405><FONT color=#f5f5dc face=arial size=4><B> <CENTER>Welcome to <I>Real</I>Market Today!&nbsp;</FONT></B><BR><FONT color=#f5f5dc face=Arial size=2><I>The Customer Relationship Management Daily Report</I></FONT></CENTER></TD> <TD bgColor=#000033 width=15>&nbsp;</TD> <TD bgColor=#000033 width=150> <CENTER><FONT color=#f5f5dc face=Arial size=1>Formerly<BR>"The Support Report"&nbsp;</FONT></CENTER></TD> <TR bgColor=#9c9c73> <TD bgColor=#fffbf0 colSpan=5 height=10 width="100%"><IMG align=top height=1 src="RealMarketFeb132000_files/blank.gif"></TD></TR> <TR> <TD bgColor=#fffbf0 vAlign=top> <TABLE border=0 cellPadding=0 cellSpacing=0 width=180> <TBODY> <TR bgColor=#000033> <TD align=middle colSpan=3><FONT color=#ffffff face="ARIAL, HELVETICA"><B>realmarket.com</B></FONT></TD></TR> <TR> <TD bgColor=#efefc6 colSpan=3><FONT color=#42422f face="ARIAL, HELVETICA" size=2>&nbsp;&nbsp;<B><I>Real</I>Market Resources</B><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/suppliers.html">Suppliers</A> | <A href="http://www.realmarket.com/pubs.html">Pubs</A> | <A href="http://www.realmarket.com/assoc.html">Assoc</A>. </A><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/calendar.html">Industry Calendar</A><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/career_search.html">Career Corner</A><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/live/advocates.html">Board of Advocates</A><BR><BR>&nbsp;&nbsp;<B><I>Real</I>Market Today!</B><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/news_search.html">News Search</A> | <A href="http://www.realmarket.com/dailyreport.html">Archives</A><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/request.html">Subscribe</A> | <A href="http://www.realmarket.com/unsubscribe.html">Unsubscribe</A><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/stockindex.html">Stock Index</A><BR><BR>&nbsp;&nbsp;<B><I>Real</I>Market Live!</B><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/live/archive.html">Past</A> | <A href="http://www.realmarket.com/live/">Current</A> | <A href="http://www.realmarket.com/live/schedule.html">Future</A><BR>&nbsp;&nbsp;&nbsp;&nbsp;<A href="http://www.realmarket.com/live/talkback.html">TalkBack: Ask the Expert</A><BR><BR></FONT><FONT color=#42422f face="ARIAL, HELVETICA" size=1> <CENTER><A href="http://www.realmarket.com/company.html">About</A> | <A href="http://www.realmarket.com/affiliations.html">Affiliations</A> | <A href="http://www.realmarket.com/">Home</A></CENTER><BR> <CENTER></CENTER></FONT></TD></TR> <TR> <TD colSpan=3><BR>&nbsp;<BR></TD></TR> <TR bgColor=#000033> <TD align=middle colSpan=3><FONT color=#ffffff face="ARIAL, HELVETICA"><B>Stock Index</B></FONT></TD></TR> <TR bgColor=#fffbf0> <TD vAlign=top><FONT face=Arial size=-2><I>Real</I>Market</FONT></TD> <TD align=right vAlign=top><FONT face=Arial size=-2>237.07 </FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>2.43% </FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Stock Index:</FONT></TD> <TD align=right colSpan=2><FONT face=Arial size=-2><A href="http://www.realmarket.com/stockindex.html" target=_blank>Tell me more</A>&nbsp;</FONT></TD></TR> <TR bgColor=#efefc6> <TD vAlign=top><FONT face=Arial size=-2>Dow Jones</FONT></TD> <TD align=right vAlign=top><FONT face=Arial size=-2>10,519.80 </FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>0.91% </FONT></TD></TR> <TR bgColor=#efefc6> <TD vAlign=top><FONT face=Arial size=-2>Nasdaq</FONT></TD> <TD align=right vAlign=top><FONT face=Arial size=-2>4,418.55 </FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>0.53% </FONT></TD></TR> <TR bgColor=#efefc6> <TD vAlign='TOPN="TOP"'><FONT face=Arial size=-2>S&amp;P500</FONT></TD> <TD align=right vAlign=top><FONT face=Arial size=-2>1,389.94 </FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>0.20% </FONT></TD></TR> <TR> <TD bgColor=#333300 colSpan=3><IMG height=1 src="C:\TempCopiedFiles\RealMarketFeb132000_files\blank(1).gif" width=1></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>APAC Tel</FONT></TD> <TD align=right><FONT face=Arial size=-2>9 1/4</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Applix</FONT></TD> <TD align=right><FONT face=Arial size=-2>15 7/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+5/8</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>AskJeeves</FONT></TD> <TD align=right><FONT face=Arial size=-2>83 7/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+5 1/2</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Aspect</FONT></TD> <TD align=right><FONT face=Arial size=-2>67 1/8</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-3/4</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Astea</FONT></TD> <TD align=right><FONT face=Arial size=-2>6 1/4</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>0</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Broadbase</FONT></TD> <TD align=right><FONT face=Arial size=-2>96 5/16</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-10 11/16</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Broadvision</FONT></TD> <TD align=right><FONT face=Arial size=-2>181</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+8 15/16</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Calico</FONT></TD> <TD align=right><FONT face=Arial size=-2>43</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-1/4</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Clarify</FONT></TD> <TD align=right><FONT face=Arial size=-2>155 3/64</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+5</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Convergys</FONT></TD> <TD align=right><FONT face=Arial size=-2>33 3/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+3/4</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Davox</FONT></TD> <TD align=right><FONT face=Arial size=-2>32 1/16</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1 9/16</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>eGain</FONT></TD> <TD align=right><FONT face=Arial size=-2>42 15/16</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-1/16</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>EIS Intl</FONT></TD> <TD align=right><FONT face=Arial size=-2>6 1/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>0</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Epiphany</FONT></TD> <TD align=right><FONT face=Arial size=-2>167 3/8</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-10 1/8</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>eShare</FONT></TD> <TD align=right><FONT face=Arial size=-2>24 3/16</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+9/16</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>ExApps</FONT></TD> <TD align=right><FONT face=Arial size=-2>101 1/2</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+3 13/16</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>ICT Group</FONT></TD> <TD align=right><FONT face=Arial size=-2>11 9/16</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1 1/16</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Inference</FONT></TD> <TD align=right><FONT face=Arial size=-2>5 7/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+3/8</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>IMA</FONT></TD> <TD align=right><FONT face=Arial size=-2>4 1/2</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-1/16</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Inter-Intelli</FONT></TD> <TD align=right><FONT face=Arial size=-2>25 1/8</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-7/16</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>InterVoice</FONT></TD> <TD align=right><FONT face=Arial size=-2>32 13/16</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-13/16</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Kana</FONT></TD> <TD align=right><FONT face=Arial size=-2>245 3/4</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+25 3/4</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Mustang</FONT></TD> <TD align=right><FONT face=Arial size=-2>15 3/8</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-3/4</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Onyx</FONT></TD> <TD align=right><FONT face=Arial size=-2>65 1/2</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+5 1/2</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Pegasystems</FONT></TD> <TD align=right><FONT face=Arial size=-2>16 5/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+5/8</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Peregrine</FONT></TD> <TD align=right><FONT face=Arial size=-2>91 15/16</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+2 3/16</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Pivotal</FONT></TD> <TD align=right><FONT face=Arial size=-2>49</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-7/8</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Precision</FONT></TD> <TD align=right><FONT face=Arial size=-2>25 11/16</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-1 1/2</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Primus</FONT></TD> <TD align=right><FONT face=Arial size=-2>82</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-2</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Quintus</FONT></TD> <TD align=right><FONT face=Arial size=-2>56 3/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+2 11/16</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Rainmaker</FONT></TD> <TD align=right><FONT face=Arial size=-2>15 9/16</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1 13/16</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Remedy</FONT></TD> <TD align=right><FONT face=Arial size=-2>54 3/16</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1/4</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>SalesLogix</FONT></TD> <TD align=right><FONT face=Arial size=-2>34</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1 3/4</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Siebel</FONT></TD> <TD align=right><FONT face=Arial size=-2>107 1/4</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-3 1/4</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Silknet</FONT></TD> <TD align=right><FONT face=Arial size=-2>193</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+19 1/4</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>SITEL</FONT></TD> <TD align=right><FONT face=Arial size=-2>8 7/16</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-7/16</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Sykes</FONT></TD> <TD align=right><FONT face=Arial size=-2>15 1/4</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1/4</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Syntellect</FONT></TD> <TD align=right><FONT face=Arial size=-2>4 3/4</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>0</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>TeleSpectrum</FONT></TD> <TD align=right><FONT face=Arial size=-2>9</FONT></TD> <TD align=right><FONT color=#660000 face=Arial size=-2>-1/2</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>Teletech</FONT></TD> <TD align=right><FONT face=Arial size=-2>34</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+3 5/8</FONT></TD></TR> <TR bgColor=#fffbf0> <TD><FONT face=Arial size=-2>Vignette</FONT></TD> <TD align=right><FONT face=Arial size=-2>214 3/8</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+13 1/4</FONT></TD></TR> <TR bgColor=#efefc6> <TD><FONT face=Arial size=-2>West Tel</FONT></TD> <TD align=right><FONT face=Arial size=-2>22 1/16</FONT></TD> <TD align=right><FONT color=#339933 face=Arial size=-2>+1/16</FONT></TD></TR> <TR> <TD bgColor=#333300 colSpan=3><IMG height=1 src="C:\TempCopiedFiles\RealMarketFeb132000_files\blank(1).gif" width=1></TD></TR> <TR> <TD align=right colSpan=3><FONT color=#42422f face=Arial size=-2><I>As of close 02/14/2000</I></FONT></TD></TR></TBODY></TABLE> <P><A href="http://www.barnhill.com/"><IMG alt="Smart Infrastructure Solutions" border=0 height=36 src="RealMarketFeb132000_files/barnhill5.gif" width=148></A> <CENTER></CENTER><BR>&nbsp;<BR><A href="http://www.helpdeskinst.com/"><IMG border=0 height=65 src="RealMarketFeb132000_files/hdi3c-sm2.gif" width=103></A> <BR><FONT size=-2>HDI Tip of the Day<BR>Get a hobby. Many help desk professionals say that they think about work even on their days and evenings off. Focussing on an avocation or hobby that is fun for you will help take your mind off of work, helping to reduce stress.--Overcoming Overwhelm:Thirty Days to Less Stress by Mia Melanson </FONT></TD> <TD bgColor=#fffbf0><IMG height=1 src="RealMarketFeb132000_files/blank.gif" width=15> </TD> <TD vAlign=top width=410> <P><A href="http://www.rightanswers.com/eval/index.htm"><IMG alt="Free Test Drive" border=0 height=75 src="RealMarketFeb132000_files/serviceware83.gif" width=400></A> <CENTER></CENTER><BR>&nbsp;<BR> <TABLE width=405> <TBODY> <TR bgColor=#efefc6> <TD align=middle><FONT color=#660000 face="ARIAL, HELVETICA"><B>Today's News</B></FONT> </TD></TR></TBODY></TABLE><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story1><B>Global 2000 Companies Using Primus® Interchange 1.0</B><BR>Primus announced that Primus® Interchange 1.0 is already in use at global 2000 customer sites in the US and Europe. Primus Interchange integrates customer service through a single Web-based solution. The email routing and management functions of Primus Interchange allow businesses to set up automatic rules based on functional roles or skills and intelligently manage the flow of inbound information. Primus Interchange offers knowledge-enabled email auto-response capabilities in which a user sends an email question and the system automatically searches the knowledgebase and sends an email message back to the user with potential answers. (<A href="http://www.realmarket.com/news/primus021500.html"><B>Read More</B></A>)<BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story2><B>SalesLogix Selects Vitessa and Vignette </B><BR>Vitessa"! announced that it has been selected together with Vignette to provide an end-to-end e-business solution for Interact.com, a Business-to-Business community for sales professionals being launched in April by SalesLogix. Interact.com is the first customer win for the Vitessa-Vignette partnership that combines Vitessa's core technology Vitessa Internet Product Code"! (VIPC"!) for distributed ecommerce, with Vignette's e-business applications. The VIPC allows products to be sold on the Internet, including Web sites, banner ads, affiliate sites, chat rooms and email (<A href="http://www.realmarket.com/news/saleslogix021500.html"><B>Read More</B></A>)<BR><BR> <TABLE border=0 cellPadding=0 cellSpacing=0 width=400> <TBODY> <TR> <TD width=80>&nbsp;</TD> <TD width=10></TD> <TD width=240>&nbsp;</TD> <TD align=right bgColor=#000033 width=120><FONT color=#ffffff face="ARIAL, HELVETICA" size=2>&nbsp;<B><I>Real</I>Market Live!</B>&nbsp;</FONT></TD></TR> <TR> <TD bgColor=#000033 colSpan=4><IMG height=1 src="C:\TempCopiedFiles\RealMarketFeb132000_files\blank(1).gif" width=1></TD></TR> <TR> <TD bgColor=#efefc6 colSpan=4><FONT color=#660000 face="ARIAL, HELVETICA" size=2><B>"There is No Pink Pill: The Process for Building Customer Loyalty" &nbsp;&nbsp;<A href="http://www.realmarket.com/live">Listen Now</A> </B></FONT></TD></TR> <TR> <TD align=middle bgColor=#efefc6 width=30><FONT color=#000033 face="ARIAL, HELVETICA" size=1><A href="http://www.realmarket.com/live"><IMG border=0 height=80 src="RealMarketFeb132000_files/clashmet.jpe" width=80></A></FONT></TD> <TD bgColor=#efefc6>&nbsp;</TD> <TD bgColor=#efefc6 colSpan=2><FONT color=#000033 face="ARIAL, HELVETICA" size=2>Craig Lashmet, Executive Vice President of eLoyalty discusses the complexities associated with many eCRM solutions. In addition, Craig addresses the imperative of addressing customer loyalty to remain competitive, and the need to address it end-to-end with proven,reliable solutions and methodologies.</FONT><BR><FONT color=#000033 face=ARIAL size=1><B>Guest</B>: Craig Lashmet, Senior Vice President, eLoyalty</FONT></TD></TR> <TR> <TD bgColor=#000033 colSpan=4><FONT color=#ffffff face=ARIAL size=1> <CENTER>- &nbsp; A free Internet broadcast program addressing key CRM topics and issues &nbsp; -</CENTER></FONT></TD></TR></TBODY></TABLE><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story3><B>Apex IT and Mill City Marketing Partner</B><BR>Apex IT and Mill City Marketing have announced a partnership to deliver LoyaltyStats®, a software solution that quantifies customer loyalty based on purchase transaction behavior. Mill City Marketing developed and released LoyaltyStats to increase the speed and efficiency of the brand loyalty measurement process. LoyaltyStats produces statistical customer loyalty data by analyzing purchase transaction behavior as recorded in historical sales transaction data files. Ideally suited for business units with 1,000 or more customers, LoyaltyStats produces loyalty reports that identify lost customers and loyal customers, plus customer retention metrics and customer loyalty metrics. (<A href="http://www.realmarket.com/news/apex021500.html"><B>Read More</B></A>)<BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story4><B>Remedy and Business Objects Partner</B><BR>Remedy® and Business Objects announced that Business Objects has joined the Remedy Product Partner"! Program, offering Remedy customers a solution for accessing, analyzing, and sharing their business information. BusinessObjects and WebIntelligence® are the company's full- and thin- client tools for query, reporting and analysis. Working together with the Remedy AR System® these products can give Remedy customers the e-business intelligence necessary to make informed business decisions and track corresponding performance indicators.(<A href="http://www.realmarket.com/news/remedy021500.html"><B>Read More</B></A>)<BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story5><B>Vignette Launches StoryServer 5.0</B><BR>Vignette announced the general availability of StoryServer® 5.0. Available immediately, StoryServer 5.0 provides a scalable and secure platform for e-business, and meets the needs of both traditional enterprises and dot.com companies. Depending on the complexity of the e-business, StoryServer 5 can provide 30% to 150% improvement in system throughput and scalability. Its security policy management services are built on a security layer using SSL, digital certificates, encryption technology and LDAP-based user management. The new recommendation agent enables a wider range of personalized recommendations with response times that are up to ten times faster than its predecessor. <BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story6><B>Rainmaker Announces eSales Offering</B><BR>Rainmaker announced a new eSales offering for its business-to-business technology clients. The new service, known as eAcquire, simplifies the process of obtaining evaluation copies of software and extends the traditional 'Try &amp; Buy' cycle. Rainmaker's eAcquire service spans the evaluation and purchase cycle from lead generation to electronic software delivery, including customer recognition to make repeat trials and purchases more convenient, trial downloads, on-line payment, automatic form fill-in, and immediate access to purchased software. <BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story7><B>Mustang.com Announces Mustang Network </B><BR>Mustang.com announced the company has begun offering its Mustang Message Center(TM) suite as an Application Service Provider (ASP) with the launch of the new Mustang Network"!. Mustang Network, a combination of the Mustang Message Center suite and Mustang Services is a solution designed to remove the infrastructure investment and overhead burdens required to support an eService response center. Mustang Services personnel manage 100% of the administration, workflow, content and IT services for customers.<BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story8><B>ValuMed Allies with Actuate and BroadVision</B><BR>ValuMed announced the formation of an alliance with Actuate® and BroadVision,® that is designed to usher in a new era of e-Health communications between health plans and their key constituents -- physicians, patients and employers. ValuMed will integrate Actuate's e.Reporting solution and BroadVision's One-To-One"! personalized services application into the Medical Management Information Center (MMIC) Web portal, enabling health plans and networks to communicate medical management information -- alerts, reports, standards of care, consultations -- to their constituents. <BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story9><B>PCsupport.com Partners with Chalk.com</B><BR>PCsupport.com announced that it has signed an agreement with Chalk.com Network to provide a customized PC support portal for the Chalk.com Web site. The private-label version of the PC Support Center will provide Chalk.com customers with online preventive maintenance and technical support services for their PCs. The Chalk.com support portal will provide a method to solve PC support issues using online chat and interactive support tools.<BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story10><B>J.D. Edwards and Siebel Expand Partnership</B><BR>J.D. Edwards and Siebel Systems announced an expanded strategic alliance. In April of 1999, J.D. Edwards became a reseller of Siebel's eBusiness Applications, to extend and enhance the capabilities of its OneWorld(TM) software suite. J.D. Edwards has committed to integrate its component-based OneWorld with all of Siebel Systems' eBusiness Applications including marketing, sales, call center, customer service, field service and channel management applications. J.D. Edwards and Siebel Systems will provide organizations with a record of every interaction in the customer life cycle, across all customer touch points.<BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story11><B>Vizacom Partners with CosmoCom</B><BR>Vizacom announced that it has begun to Web enable its U.S. and European telemarketing centers utilizing CosmoCall Universe, the contact center technology from CosmoCom. Key features will include live, text-based "chat", voice and video over IP, and e-mail communications between Vizacom agents and a client's end users. Additional capabilities include integration with a client's CRM software, real-time reporting, and online, collaborative browsing. <BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story12><B>Foresight Goes on Safari</B><BR>Foresight Software and Safari Solutions announced a partnership under which Foresight Software will integrate the Safari InfoTOOLS Product Suite with Foresight Software's Service and ERP systems to provide ad-hoc reporting capabilities to Foresight's enterprise solution. Users will be able to access data from a variety of sources for analysis of critical business information. Foresight customers will have the ability to analyze their data through dynamic or static reports and, in the future, from a Web browser by using Safari's client tools.<BR><BR><BR><FONT face=arial, size=2 sans-serif helvetica,><A name=story13><B>Quintus Intros Partner Program </B><BR>Quintus announced a comprehensive e-business partner program designed to speed the sales, implementation and integration of its eContact"! Suite of software. The Quintus eBusiness Alliance will help Quintus partners provide product, service and/or technology offerings for e-commerce, built around Quintus' eContact suite of integrated eCRM applications. 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